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Computer Hacked and Security Updates Will Not Install


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3 replies to this topic

#1 fmckee5

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Posted 21 May 2014 - 05:07 PM

My computer was hacked about a month ago resulting in two computers and batteries being ordered and sent to address in another state which resulted in the computers orderes being stopped but the batteries could not be stopped.  One VISA had to be replaced and my supplier account being closed.  Also, cannot load security updates from Microsoft for Windows 7.  I downloaded ComboFix at the suggestion of a friend who services computers and have run several times.  One concern is some of files show up as being deleted each time in the ComboFix log.  The files are: "c:\users\Fred McKee\AppData\Local\Temp
\1.tmp\F_IN_BOX.dll" and  "c:\users\FREDMC~1\AppData\Local\Temp\1.tmp\F_IN_BOX.dll".  I have tried to use Windows Explorer but these files seem to be hidden files. 
 
My friend seems to I may have RootKit virus problem.  Any suggestion as to a fix or software I might try to clean up the problem would be appreciated.  Thanks.
 
Fred McKee

Edited by Queen-Evie, 21 May 2014 - 05:43 PM.
moved from Windows 7 to the appropriate forum


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#2 hamluis

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Posted 21 May 2014 - 06:59 PM

Follow Steps 6-8 of Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html and initiate a new topic in the forum which contains the Prep Guide.  Post your latest CF log, along with the requested DDS log in that forum, along with a concise summary of your situation.

 

Once that is done, come back to this topic and post the link to your new topic.  Once that is done, this topic will be closed to avoid confusion.

 

Thanks :).

 

Louis



#3 fmckee5

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Posted 22 May 2014 - 07:09 AM



#4 hamluis

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Posted 22 May 2014 - 04:43 PM

Thanks :), I also rec'd your PM.

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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