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Am I infected? Where do I start?


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15 replies to this topic

#1 NancyCMA

NancyCMA

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Posted 21 May 2014 - 09:12 AM

Hello,

 

My system is extremely slow and freezes constantly.  However, no problems with internet.  I have Norton Anti-virus, Adwcleaner and Malwarebytes-anti-rootkit.  Nothing found.

 

Where do we start?

 

 



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#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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  • Gender:Male
  • Location:Daly City, CA
  • Local time:07:07 AM

Posted 21 May 2014 - 07:24 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 NancyCMA

NancyCMA
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  • Local time:11:07 AM

Posted 22 May 2014 - 11:32 AM

Hi Broni,

 

I hope it's okay that I have listed all the results in this one reply in order requested:

 

SecurityCheck

 

 Results of screen317's Security Check version 0.99.83  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Disabled!  
Norton 360    
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 SUPERAntiSpyware     
 CCleaner     
 Java™ 6 Update 24  
 Java™ 6 Update 3  
 Java™ 6 Update 5  
 Java™ 6 Update 7  
 Java version out of Date! 
  Adobe Flash Player 12.0.0.77 Flash Player out of Date!  
 Adobe Reader 9 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:: 8% 
````````````````````End of Log`````````````````````` 
 
FSS
 

Farbar Service Scanner Version: 21-05-2014
Ran by Elaine (administrator) on 22-05-2014 at 10:44:03
Running from "C:\Documents and Settings\Elaine\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Other Services:
==============
 
 
File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
 
Extra List:
=======
Gpc(3) IPSec(5) lsnfd(14) NetBT(6) NwlnkIpx(10) NwlnkNb(11) PSched(7) SYMTDI(12) Tcpip(4) 
0x0E00000005000000010000000200000003000000040000000C0000000E0000000D000000080000000600000007000000090000000A0000000B000000
IpSec Tag value is correct.
 
**** End of log ****
 
 
MiniToolbox
 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Elaine (administrator) on 22-05-2014 at 10:47:46
Running from "C:\Documents and Settings\Elaine\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Intel® 82566DC Gigabit Network Connection = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection 2 (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Local Area Connection"
 
set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : CMA-Main
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Unknown
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
        DNS Suffix Search List. . . . . . : home
 
 
 
Ethernet adapter Local Area Connection:
 
 
 
        Connection-specific DNS Suffix  . : home
 
        Description . . . . . . . . . . . : Intel® 82566DC Gigabit Network Connection
 
        Physical Address. . . . . . . . . : 00-19-D1-6E-D6-FA
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.1.2
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.1.1
 
        DHCP Server . . . . . . . . . . . : 192.168.1.1
 
        DNS Servers . . . . . . . . . . . : 192.168.1.1
 
        Lease Obtained. . . . . . . . . . : Thursday, May 22, 2014 10:28:49 AM
 
        Lease Expires . . . . . . . . . . : Friday, May 23, 2014 10:28:49 AM
 
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    google.com
Addresses:  74.125.226.167, 74.125.226.168, 74.125.226.163, 74.125.226.169
 74.125.226.174, 74.125.226.164, 74.125.226.161, 74.125.226.160, 74.125.226.165
 74.125.226.162, 74.125.226.166
 
 
 
Pinging google.com [74.125.226.163] with 32 bytes of data:
 
 
 
Reply from 74.125.226.163: bytes=32 time=4ms TTL=57
 
Reply from 74.125.226.163: bytes=32 time=4ms TTL=57
 
 
 
Ping statistics for 74.125.226.163:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 4ms, Maximum = 4ms, Average = 4ms
 
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.138.253.109, 206.190.36.45, 98.139.183.24
 
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
 
 
 
Reply from 98.139.183.24: bytes=32 time=15ms TTL=51
 
Reply from 98.139.183.24: bytes=32 time=16ms TTL=51
 
 
 
Ping statistics for 98.139.183.24:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 15ms, Maximum = 16ms, Average = 15ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 d1 6e d6 fa ...... Intel® 82566DC Gigabit Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.2  10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
      192.168.1.0    255.255.255.0      192.168.1.2     192.168.1.2  10
      192.168.1.2  255.255.255.255        127.0.0.1       127.0.0.1  10
    192.168.1.255  255.255.255.255      192.168.1.2     192.168.1.2  10
        224.0.0.0        240.0.0.0      192.168.1.2     192.168.1.2  10
  255.255.255.255  255.255.255.255      192.168.1.2     192.168.1.2  1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\system32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 27 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 28 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/20/2014 11:46:33 AM) (Source: Microsoft Visual FoxPro 9) (User: )
Description: ez2.exe9.5.1.0436c0d5aunknown0.0.0.000000000002734daf
 
Error: (05/20/2014 09:35:06 AM) (Source: Application Hang) (User: )
Description: Fault bucket 166285317.
 
Error: (05/20/2014 09:34:52 AM) (Source: Application Hang) (User: )
Description: Fault bucket 166285317.
 
Error: (05/20/2014 09:34:39 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 34.0.1847.116, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (05/20/2014 09:34:39 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 34.0.1847.116, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (05/16/2014 05:37:27 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (05/16/2014 05:37:27 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (05/16/2014 05:37:27 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (05/16/2014 01:59:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (05/16/2014 01:59:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
 
System errors:
=============
Error: (05/22/2014 10:34:22 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/22/2014 10:30:26 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
lsnfd
 
Error: (05/22/2014 09:43:24 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/22/2014 09:43:24 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
lsnfd
 
Error: (05/21/2014 09:57:15 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/20/2014 01:41:30 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/20/2014 01:40:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
lsnfd
 
Error: (05/20/2014 01:40:45 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the QBIDPService service to connect.
 
Error: (05/20/2014 09:23:59 AM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/20/2014 09:21:42 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
lsnfd
 
 
Microsoft Office Sessions:
=========================
Error: (05/20/2014 11:46:33 AM) (Source: Microsoft Visual FoxPro 9)(User: )
Description: ez2.exe9.5.1.0436c0d5aunknown0.0.0.000000000002734daf
 
Error: (05/20/2014 09:35:06 AM) (Source: Application Hang)(User: )
Description: 166285317
 
Error: (05/20/2014 09:34:52 AM) (Source: Application Hang)(User: )
Description: 166285317
 
Error: (05/20/2014 09:34:39 AM) (Source: Application Hang)(User: )
Description: chrome.exe34.0.1847.116hungapp0.0.0.000000000
 
Error: (05/20/2014 09:34:39 AM) (Source: Application Hang)(User: )
Description: chrome.exe34.0.1847.116hungapp0.0.0.000000000
 
Error: (05/16/2014 05:37:27 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (05/16/2014 05:37:27 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (05/16/2014 05:37:27 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (05/16/2014 01:59:07 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (05/16/2014 01:59:07 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (Version: 7.1.8)
Acrobat.com (Version: 2.1.0)
Acrobat.com (Version: 2.1.0.0)
Adobe Acrobat 5.0 (Version: 5.0)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader 9.5.4 (Version: 9.5.4)
AOL Uninstaller (Choose which Products to Remove)
APC PowerChute Personal Edition (Version: 2.0)
Apple Application Support (Version: 1.2.1)
Apple Mobile Device Support (Version: 3.0.0.102)
Apple Software Update (Version: 2.1.2.120)
Bonjour (Version: 2.0.0.34)
BPD_Scan (Version: 3.00.0000)
BPDSoftware (Version: 82.0.173.000)
BPDSoftware_Ini (Version: 1.00.0000)
CCleaner (Version: 4.13)
Cisco Connect (Version: 1.4.12334.0)
Citrix Online Launcher (Version: 1.0.117)
Comcast High-Speed Internet Install Wizard
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Critical Update for Windows Media Player 11 (KB959772)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
EZ Calendar - Nature (Version: 1.0.0)
EZ-CARE2
Fax (Version: 82.0.188.000)
Google Chrome (Version: 34.0.1847.116)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Officejet All-In-One Series (Version: 1.0)
HP Photosmart Essential (Version: 1.12.0.46)
HPSSupply (Version: 2.1.3.0000)
Intel Audio Studio 2.0 (Version: 2.00.00133)
Intel® Graphics Media Accelerator Driver
Intel® Management Engine Interface
Intel® PRO Network Connections 11.2.0.69 (Version: )
IObit Toolbar v4.9 (Version: 4.9)
IrfanView (remove only)
iTunes (Version: 9.1.0.79)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ 6 Update 3 (Version: 1.6.0.30)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
KidsCare Management Software
LogMeIn (Version: 4.0.667)
M2SYS BioPlugIn Server (Version: 6.0.2)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Primary Interop Assemblies (Version: 11.0.6553.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Software Update for Web Folders  (English) 14 (Version: 14.0.7015.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual FoxPro OLE DB Provider (Version: 1.0.0)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Motorola SM56 Speakerphone Modem
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
neroxml (Version: 1.0.0)
Norton 360 (Version: 21.3.0.12)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
QuickBooks (Version: 21.0.4005.904)
QuickBooks Pro 2006 (Version: )
QuickBooks Pro 2011 (Version: 21.0.4005.904)
QuickBooks Remote Access (Version: 2.3)
QuickTime (Version: 7.66.71.0)
Scan (Version: 8.1.0.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SigmaTel Audio (Version: 5.10.4821.0)
SofterWare Accounting (Version: 6.4.0302)
Stickies 7.0b
SUPERAntiSpyware (Version: 5.7.1018)
Toolbox (Version: 82.0.173.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB982632) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB2934207) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Visual FoxPro ODBC Driver (Version: 1.0.0)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 82.0.173.000)
Windows Desktop Search 3.01 (Version: 03.01.6000.72)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0036.0)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Resource Kit Tools (Version: 5.2.3790)
Windows TimeClock
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip (Version:  8.1 SR-1  (5266))
XML Paper Specification Shared Components Pack 1.0
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 3053.67 MB
Available physical RAM: 2216.84 MB
Total Pagefile: 4403.86 MB
Available Pagefile: 3599.79 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.46 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:931.51 GB) (Free:872.63 GB) NTFS
6 Drive j: () (Network) (Total:931.51 GB) (Free:872.63 GB) NTFS
7 Drive z: () (Network) (Total:931.51 GB) (Free:872.63 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CMA-MAIN
 
Administrator            ASPNET                   Compease                 
Elaine                   Guest                    HelpAssistant            
Nancy                    SUPPORT_388945a0         
 
========================= Restore Points ==================================
 
22-04-2014 16:11:40 System Checkpoint
23-04-2014 16:50:48 System Checkpoint
24-04-2014 17:00:02 System Checkpoint
25-04-2014 17:22:05 System Checkpoint
26-04-2014 17:37:43 System Checkpoint
27-04-2014 18:37:42 System Checkpoint
28-04-2014 20:06:00 System Checkpoint
29-04-2014 20:55:11 System Checkpoint
30-04-2014 22:24:47 System Checkpoint
02-05-2014 00:04:19 System Checkpoint
03-05-2014 00:49:10 System Checkpoint
04-05-2014 01:49:09 System Checkpoint
05-05-2014 02:49:08 System Checkpoint
06-05-2014 03:49:10 System Checkpoint
07-05-2014 03:50:35 System Checkpoint
08-05-2014 04:50:36 System Checkpoint
09-05-2014 05:50:36 System Checkpoint
10-05-2014 06:50:36 System Checkpoint
11-05-2014 07:50:36 System Checkpoint
12-05-2014 08:50:36 System Checkpoint
13-05-2014 09:02:36 System Checkpoint
14-05-2014 09:50:36 System Checkpoint
15-05-2014 10:50:36 System Checkpoint
16-05-2014 11:50:36 System Checkpoint
19-05-2014 12:00:54 System Checkpoint
20-05-2014 13:14:35 System Checkpoint
20-05-2014 13:27:35 Software Distribution Service 3.0
21-05-2014 16:12:33 System Checkpoint
22-05-2014 13:54:43 Software Distribution Service 3.0
 
**** End of log ****
 
MBAM
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 5/22/2014
Scan Time: 11:03:16 AM
Logfile: MBAM 5-22-14.txt
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.05.22.07
Rootkit Database: v2014.05.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: Elaine
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 353810
Time Elapsed: 9 min, 13 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 1
PUP.Optional.Linksicle, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\LSNFD, No Action By User, [4a250c48730894a2a07a198ba26009f7], 
 
Registry Values: 1
PUP.Optional.Linksicle, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\LSNFD|ImagePath, system32\drivers\lsnfd.sys, No Action By User, [4a250c48730894a2a07a198ba26009f7]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.InstallCore, C:\Documents and Settings\Elaine\My Documents\Downloads\ZipOpenerSetup.exe, No Action By User, [b4bb7ed6e7940234b3ae0416c83c0ff1], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
MBAR
 

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org
 
Database version: v2014.05.22.07
 
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
 :: CMA-MAIN [administrator]
 
5/22/2014 11:42:06 AM
mbar-log-2014-05-22 (11-42-06).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 349626
Time elapsed: 20 minute(s), 3 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
RKILL
 

Rkill 2.6.6 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 05/22/2014 12:06:35 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Firewall Disabled
 
   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000
 
 * Reparse Point/Junctions Found (Most likely legitimate)!
 
     * C:\WINDOWS\assembly\GAC_MSIL\Intuit.QuickBooks.FCS\1.3.0.0__5b3f47ba29970ccb => C:\WINDOWS\WinSxS\MSIL_Intuit.QuickBooks.FCS_5b3f47ba29970ccb_1.3.0.0_x-ww_d936dcb9 [Dir]
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 05/22/2014 12:07:28 PM
Execution time: 0 hours(s), 0 minute(s), and 52 seconds(s)
 


#4 Broni

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Posted 22 May 2014 - 06:33 PM

p22002970.gif Your MBAM log says "No Action By User".

Re-run MBAM, fix all issues and post new log.

 

Next...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 NancyCMA

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Posted 23 May 2014 - 03:10 PM

Hi Broni,

 

This is what I have so far.  No log on the ESET Online Scanner.

 

BTW, thank you for helping me out. 

 

 

MBAM

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 5/23/2014
Scan Time: 8:53:01 AM
Logfile: MBAM.txt
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.05.23.07
Rootkit Database: v2014.05.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Enabled
 
OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: Elaine
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 354631
Time Elapsed: 9 min, 44 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
AdwCleaner
 
# AdwCleaner v3.210 - Report created 23/05/2014 at 09:32:37
# Updated 19/05/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Elaine - CMA-MAIN
# Running from : C:\Documents and Settings\Elaine\My Documents\Downloads\AdwCleaner (1).exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.6001.18702
 
 
-\\ Google Chrome v
 
[ File : C:\Documents and Settings\Elaine\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Documents and Settings\Nancy\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [2120 octets] - [21/05/2014 09:46:34]
AdwCleaner[R1].txt - [1063 octets] - [23/05/2014 09:28:18]
AdwCleaner[S0].txt - [2201 octets] - [21/05/2014 09:49:13]
AdwCleaner[S1].txt - [986 octets] - [23/05/2014 09:32:37]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1045 octets] ##########
 
 
Junkware Removal Tool
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Microsoft Windows XP x86
Ran by Elaine on Fri 05/23/2014 at 10:28:37.62
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6C9EFF7D-9EA9-4CF4-8608-C220E6521C12}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{CA1A6C7A-21C3-46E3-B37E-CC876EDE3BB8}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Program Files\coupons"
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 05/23/2014 at 10:39:32.90
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 


#6 Broni

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Posted 23 May 2014 - 08:01 PM

How is computer doing?

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


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#7 NancyCMA

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Posted 28 May 2014 - 10:04 AM

Hi Broni,

 

System still a bit slow.  I did the first few instructions: Adobe flash &  Adobe reader but when I try to install Java I get this error message:

 

 The proceedure entry point RegDeteleKeyExA could not be located in the dynamic link library ADWAPI32.DLL  (couldn't figure out how to attach a print screen!)

 

Nancy



#8 Broni

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Posted 28 May 2014 - 07:43 PM

What exactly is slow?

 

Run JavaRa first and then try to install new Java again.


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#9 NancyCMA

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Posted 30 May 2014 - 10:27 AM

Hi Broni,

 

Ran JavaRa and received the following error message:

 

Could not find JavaRa.def!  Be sure the definition file resides in the same directory JavaRa.exe is in.

 

What I mean by slow is that the system 'hangs'.  If I go into Chrome and click on something (like an article) the system hangs for a few minutes before it completes.  It has gotten better but still occurs (hanging time is not as long).



#10 Broni

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Posted 30 May 2014 - 07:13 PM

Does it happen only with Chrome?

If so...

 

Reset Chrome...
Click on "Customize and control Google Chrome":
 
p22003758.gif
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
 


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#11 NancyCMA

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Posted 02 June 2014 - 08:53 AM

Hi Broni,

 

Okay, reset Chrome.



#12 Broni

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Posted 02 June 2014 - 06:33 PM

...and how it works now?


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#13 NancyCMA

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Posted 04 June 2014 - 08:25 AM

Hi Broni,

 

It still hangs but more like a could of seconds as opposed to minutes.   

 

I never was able to complete the Java step as I kept receiving error messages.  What would you like me to do now.



#14 Broni

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Posted 04 June 2014 - 07:34 PM

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


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#15 NancyCMA

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Posted 06 June 2014 - 01:21 PM

Hi Broni,

 

Uninstalled and installed Chrome.  Was lagging at first but now seems to be fine.

 

It seems that I just get these moments of sluggishness when working on this p.c.  It could be anything, Chrome, Quickbooks, Word, Powerpoint.  it is getting better since we have started working on it.

 

Nancy






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