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Random Popups on Google Chrome and IE

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3 replies to this topic

#1 Torn8oz


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Posted 20 May 2014 - 10:16 PM


I was browsing the internet and signing into my email (Wow) when a got a pop up saying: "Your video player is out of date, update now". It was obviously fake, but I have no idea how to get it to go away. There are multiple websites that popup but they're all download sites for fake programs. I ran MBAM, MBAR, Tdss killer, adw cleaner, and Mcafee (my antivirus). They all found nothing. Do you have any suggestions on what to run or do? It's not really affecting much right now, but it gets annoying having to close a bunch of pop ups when going to websites.


Edited by Queen-Evie, 20 May 2014 - 10:36 PM.
moved from Windows7 to Am I Infected

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#2 callenl


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Posted 21 May 2014 - 09:26 AM

I've had an issue similar to this just recently. The issue seemed to be network wide for me, no matter what device I was using, the web browser would spit out pop ups left and right. As soon as I left my home network, however, the pop ups would stop. After some troubleshooting I found that the infection was coming from my home server. I tested this by shutting down my server, then trying to browse the internet on my other devices. No pop ups to be found, but when the server was turned back on, the pop ups resumed. 


So if you have any other devices, (smartphones, laptop, server etc.) double-check to make sure those aren't infected and spreading this across your network. 

#3 boopme


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Posted 21 May 2014 - 10:58 AM

It looks like a hijacker but one that may be protected as those tools do not see it. I suggest we get a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#4 Orange Blossom

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Posted 21 May 2014 - 04:37 PM

Hello Torn8oz,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/535111/possible-browser-hijacker-random-pop-ups-asking-to-download-fake-utilities/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possibleI advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.  Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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