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Computer having crashes including BSOD and hangups on startup


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9 replies to this topic

#1 nextfear

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Posted 20 May 2014 - 07:38 AM

I'll post what info I think you all might need to know about my comp and I'll include the crash logs for the different types of events that I can find. It's really a mystery to me as to what driver or program is causing the issue. These are just a few of the crashes that I have on my computer it seems to contain errors with avg often in there I've been noticing and some driver. I manually went in and updated all of my drivers a few days ago and still nothing has fixed the issue.

 

 

Attached Files


Edited by nextfear, 20 May 2014 - 07:45 AM.


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#2 Allan

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Posted 20 May 2014 - 08:06 AM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

 

2) Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 nextfear

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Posted 20 May 2014 - 09:07 AM

==================================================
Dump File         : 052014-42931-01.dmp
Crash Time        : 5/20/2014 12:12:43 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : fffff802`030c4a8a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000008
Parameter 4       : fffff802`030c4a8a
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\052014-42931-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,376
Dump File Time    : 5/20/2014 7:19:27 AM
==================================================
 
==================================================
Dump File         : 051814-40139-01.dmp
Crash Time        : 5/18/2014 12:23:15 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff902`c2609880
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`031c6b13
Parameter 4       : 00000000`00000005
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\051814-40139-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,376
Dump File Time    : 5/18/2014 12:26:44 PM
==================================================


#4 nextfear

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Posted 20 May 2014 - 09:08 AM

That's all of them i have atm did disc cleaner two days ago because my dump files were taking up 1.7gb of hard drive space. Nothing I know has changed on my computer I know before this started happening it did the repair on startup and said that I had corrupted files on my computer and now it does it weekly and I still end up with corrupted files.


Edited by nextfear, 20 May 2014 - 09:12 AM.


#5 Allan

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Posted 20 May 2014 - 10:23 AM

 
 

 I know before this started happening it did the repair on startup and said that I had corrupted files on my computer and now it does it weekly and I still end up with corrupted files.

Please explain the above in detail. And please do the following simple troubleshooting tasks:

 

1) download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

 

2) Hard Drive Diagnostics:

http://www.tacktech.com/display.cfm?ttid=287 

 

Make sure you select the tool which is appropriate for the brand of your hard drive.

Depending on the program, it'll create bootable floppy, or bootable CD.

If downloaded file is of .iso type, use ImgBurnhttp://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.

For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic


Edited by Allan, 20 May 2014 - 10:24 AM.


#6 nextfear

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Posted 20 May 2014 - 10:48 AM

The problem initially started about 3 weeks ago it was bsoding while I was playing computer games several times while playing Diablo 3 and Smite. It would then restart and usually hangup on the black screen then windows would run a repair because the computer was unable to start.It would usually run the repair and fix 3-4 corrupted files and the computer would start. Now the computer will bsod occasionally while playing video games or watching YouTube. And the repair runs about every 3 days and fixes about 2-3 corrupted files. The computer still has issues starting up a d sometimes won't until I boot it 2 or more times. The computer is only about 2 years old now I'll get the test data back to you hopefully in 3 hours.

Edited by nextfear, 21 May 2014 - 12:27 AM.


#7 nextfear

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Posted 20 May 2014 - 08:35 PM

Alright I did both of those diagnostics. The memtest86 gave me a ton of errors after letting it run for a little over 3 hours and the hard drive test showed no problems with the hard drive.



#8 Allan

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Posted 21 May 2014 - 06:51 AM

You need to replace your ram.



#9 nextfear

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Posted 21 May 2014 - 09:12 AM

Alright It did 3 passes with about 64% complete on pass four and I ended up with 113664 errors. I'm assuming I wasn't supposed to have any errors.

#10 hamluis

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Posted 21 May 2014 - 10:39 AM

Correct.

 

Louis






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