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War between the AV softwares


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#1 CallMyBluffFool

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Posted 19 May 2014 - 02:05 PM

Hi,
 
I run another antivirus software program & it seems that there is war between that & ComboFix.  It's messed my computer up even more so!  I've deleted the other program & tried to download CF but CF insists that the other program is running or the other program says that CF is an infected file!
 
Any suggestions?
Thanks in advance!

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum.~ Animal

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#2 quietman7

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Posted 20 May 2014 - 04:37 AM

Certain embedded files that are part of legitimate programs or specialized fix tools such as Combofix may at times be detected by some anti-virus and anti-malware scanners as suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not the case. This occurs for a variety of reasons to include the tool's compiler, the files it uses, whether files are compressed or packed, what behavior (routines, scripts, etc) it performs, any registry strings it may contain and the type of security engine that was used during the scan. Other legitimate files which may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access for scanning but often trigger alerts by anti-virus software.

When flagged by an anti-virus or security scanner, it's because the program includes features, behavior or files that appear suspicious or which can potentially be used for malicious purposes. Compressed and packed files in particular are often flagged as suspicious by security software because they have difficulty reading what is inside them. These detections do not necessarily mean the file is malicious or a bad program. It means it has the potential for being misused by others or that it was simply detected as suspicious or a threat due to the security program's heuristic analysis engine which provides the ability to detect possible new variants of malware. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases the detection is a "false positive" and can be ignored. Either have your anti-virus ignore the detection or temporarily disable it until you download/run the tool.

The problem is really with the anti-virus vendors who keep targeting these embedded files and NOT with ComboFix. We can inform the developer but he has encountered this issue many times before and in most cases there isn't much he can do about it. Once the detection is reported to the anti-virus vendor, they are usually quick to fix it by releasing an updated definition database.
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#3 CallMyBluffFool

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Posted 20 May 2014 - 09:30 AM

Thank you Quietman7!

 

I have disabled the other program, however it still is running, why I do not know.  Thus, I always get failed download notification from ComboFix.  I have reported it as a false positive & am waiting for the latest update, for which I have reset to run every 30 minutes instead of 60.  My tech guy has said that I can override the original software, but it doesn't seem to be making any difference.  I'm still getting the failed downloads & Malware messages.  I guess I'll just keep trying, although my carpal tunnel isn't thanking me for it!!!



#4 quietman7

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Posted 20 May 2014 - 04:02 PM

You're welcome and good luck.
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