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Log Onto an Unresponsive Desktop Background (No Icons, etc.) [Many Details]


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#1 charade501

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Posted 19 May 2014 - 07:32 AM

Hello friends, I am in need of some desperate help, and I wasn't sure where to post this. =x
I've been experiencing this problem for over a day now, so I'm just going to post the "logs" I've written down as I've gone through the process of trying to find a solution.

Background: I've had this computer for almost a year, and have never experienced a problem with it before yesterday.

My Specs: i5-4670 @ 3.4GHz, Adata XPG V2 8GB DDR3 1600, Gigabyte GA-Z87-HD3, Thermaltake Smart Series 750w PSU, NVIDIA GTX 760 2GB, and I run Windows 7.

Note: The main problem at this point is that when I load my computer, the only thing that shows is my desktop wallpaper and nothing else - icons, taskbar, etc. don't load. When I try to Ctrl+Alt+Del, the screen goes black and I hit either spacebar or Enter to get back to the unresponsive desktop wallpaper screen once again.


The problem all started when I attempted to boot up the computer one morning, the lights turned on for a split second and immediately turned off once again. After searching Google thoroughly, it appeared as if this was the computer attempting to stop from short circuiting. I personally have no experience with computer hardware whatsoever, so I was baffled as to what to do, as the computer would not start up anymore. My father simply unplugged everything, took a look inside of the computer, switched on something that appeared to be an alternate on/off thinger, and hooked it up once again. This time, the computer loaded up.

The first thing I see is an error message informing me that the BIOS is corrupted - it goes through this little loading screen and eventually I reach the main problem: an unresponsive desktop wallpaper screen devoid of anything but the wallpaper. I attempted to Ctrl+Alt+Del, expecting to be able to simply run "explorer.exe", but it led me to another unresponsive black screen. After several attempts to reboot the system, I finally decided to go into Safe Mode and run a virus scan. Why? I dunno, I'm not as computer savvy as I'd like to be so I figured it might've been software related. Maybe it is. But.. the virus scan didn't pick up anything, so I immediately ruled out a virus. Next, I attempted a System Restore to a few days prior - the only save point I had was just before a Windows Update, so I did it. Didn't fix a thing.

The next thing I tried was a random solution I came across on Google for the 'main problem' I'm facing, which was disabling all startup services in msconfig while in Safe Mode. I did this, and the computer actually loaded beyond the desktop wallpaper screen. I restarted the computer to apply some updates, and the same problem came back to haunt me: an unresponsive desktop wallpaper screen! After a restart or two, I managed to get past the unresponsive screen, and for approximately three minutes I was able to do the things I'd normally be able to do. Then it simply froze, and became an unresponsive screen once again, and I couldn't even Ctrl+Alt+Del to get a black screen, everything was simply frozen.

When I did manage to get on the next time for whatever reason, I was prompted with an error regarding the display drivers. Nothing I could do from here, so I decided to update my BIOS for whatever reason. I updated it using Q-Flash. For reference, my MoBo is the GA-Z87-HD3. After I did this, I rebooted and everything was working smoothly. Logged on (received this error: "Display Driver stopped responding and has recovered"), restarted to apply changes, and it actually freakin' worked! This worked for the rest of the time I was using the computer - as I was scared to restart at this point - and eventually I got off, shutting down the computer to install those Windows Updates I System Restored in the beginning of this process.

And here I am, the next morning, experiencing the exact same problem that plagued me throughout yesterday, with no plausible solutions in sight.
So, what do I do?!


Kudos and thank you if you managed to read all of this (I tried to be as thorough as possible as to cast away any possible confusion, though making it longer may have added to the confusion..), and thanks to anyone who can provide a solution to this peculiar problem.

 

==

 

For several other attempts at fixing this problem, please check this techguy thread:

http://forums.techguy.org/windows-7/1126238-log-onto-unresponsive-desktop-background.html
 


Edited by charade501, 19 May 2014 - 11:46 AM.


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#2 kunalthechamp

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Posted 19 May 2014 - 07:52 AM

Your BIOS and/or graphics card is interferring or incompatible with the Windows Updates. Roll back (uninstall) to before the Windows updates and disable windows automatic download and install udpates. Try updating your graphics card and display drivers.

If Ctrl_alt+Del doesnt work, try hitting the shift key five times, if not try booting in safe mode with networking and do a malware bytes scan.

 

If you can get a program to start, try this Prevx fix

Enter the command: ”C:\Program Files\Internet Explorer\iexplore.exe” “


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#3 charade501

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Posted 19 May 2014 - 08:56 AM

Your BIOS and/or graphics card is interferring or incompatible with the Windows Updates. Roll back (uninstall) to before the Windows updates and disable windows automatic download and install udpates. Try updating your graphics card and display drivers.

If Ctrl_alt+Del doesnt work, try hitting the shift key five times, if not try booting in safe mode with networking and do a malware bytes scan.

 

If you can get a program to start, try this Prevx fix

Enter the command: ”C:\Program Files\Internet Explorer\iexplore.exe” “

 

I attempted several System Restore points, including the one I originally used, and the one just before I installed the updates last night, and none of them seem to work. I attempt to update my drivers while in Safe Mode with Networking, but I can't seem to connect to the program that allows me to do so.

I've already completed a Malwarebytes scan, and that had no results.

The shift-key five times provides merely a sound, nothing else. It's as if the keys are functioning correctly (as their prompts would usually come up), but the screen refuses to show them.


Edited by charade501, 19 May 2014 - 08:57 AM.


#4 kunalthechamp

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Posted 19 May 2014 - 12:14 PM

Try the Prevx fix in safe mode. http://www.softpedia.com/get/Tweak/System-Tweak/Black-Screen-Fix.shtml


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#5 charade501

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Posted 19 May 2014 - 12:43 PM

Prevx doesn't appear to have changed anything. When I restarted after running the program in Safe Mode, I return to the unresponsive desktop background screen, unfortunately.

 

:(



#6 kunalthechamp

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Posted 19 May 2014 - 12:55 PM

Ok this seems to be more of an issue than any other user experiencing the Blsod, please bear with me while I research more into it.

For any other user experiencing the Blsod, they usually can run task manager and can follow the following steps. An ideal fix is running it in normal boot mode and downloading the Prevx fix to let it run on the same screen and same boot instance.

 

Restart your PC

Logon and wait for the black screen to appear

Make sure your PC should be able to connect to the internet (black screen does not appear to affect this)

Press the CTRL, ALT and DEL keys simultaneously

When prompted, Click Start Task Manager

In Task Manager Click on the Application Tab

Next Click New Task

Now enter the command:

"C:\Program Files\Internet Explorer\iexplore.exe" "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX"

Note this command assumes that you are using internet explorer as your browser, if not substitute your browser path and file details for those of iexplore.exe or use the Browser option of Task manager to locate it.

Click OK and your browser should start up and begin the download process

When prompted for the download Click run, the black screen fix program will download and run to automatically fix the issue.

Now restart your PC and the black screen problem will hopefully be gone.


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#7 charade501

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Posted 19 May 2014 - 01:04 PM

I think you're misunderstanding - my main problem isn't the Blsod, as I only encounter the Blsod (which I can get out of after hitting Enter/spacebar) when I hit Ctrl+Alt+Del when I can see my desktop wallpaper without any icons. So, basically, I can't get the Task Manager (or any program, that is) to open under these circumstances. It appears that the programs are on - for example, if I hit SHIFT 5 times, I can hear the Sticky Keys turn on, but I can't SEE it. Same for when I hit Ctrl+Alt+Del, when you do that normally you encounter a blue screen with several options, one being the Task Manager program. I think that in this case it is replaced with a terrible black screen (that I can easily get out of), and thus is a problem with the... video drivers? Graphics card? I honestly have no clue, but I don't think it's the problem you're thinking of.



#8 kunalthechamp

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Posted 19 May 2014 - 01:27 PM

Ok I understand the issue much better now. Most likely casued by,

  • Your user account settings are corrupted: Boot in safe mode and create another user (make sure its an admin). Restart, boot normal and log in to this other user at the login screen
  • The core files are damaged: we will have to repair the OS, but we will try this after all other fixes have failed.
  • The Explorer.exe file does not load during startup: derivative of other issues

Try the first fix and let me know how it goes.


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#9 charade501

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Posted 19 May 2014 - 01:32 PM

Alright.. uhh.. you remember how I speculated that the Ctrl+Alt+Del screen is blocked by a black screen? I think the issue is similar here: when I'm supposed to see the screen to choose between the user accounts, it's just a black screen: when I hit enter or space, however, it logs me into whatever account I'm selected on - and then an unresponsive desktop wallpaper screen once again. It happens for both accounts (I believe I can use the arrow keys to navigate, and encountered two different desktop wallpapers - my own and the default Windows - while trying this).



#10 hamluis

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Posted 19 May 2014 - 01:34 PM

When you boot...do you receive a message stating that Windows must use a temporary profile?  Or any other message which you previously have been ignoring?

 

Louis



#11 charade501

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Posted 19 May 2014 - 01:36 PM

When I boot I receive no such message, and have no recollection of such a message ever occurring.



#12 kunalthechamp

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Posted 19 May 2014 - 01:45 PM

Interesting. I recollect you saying earlier that you cannot update your display drivers in safe mode. If there is no other issue under safe mode with networking you ideally should be able to go the manufacturers website and download new drivers. At the same, safe mode works just fine, no blsod. Lets uninstall the drivers for your video card since safe mode loads the generic windows driver and not the one for your specific card. Boot into safe mode -> device manager -> under display adapters, right click yours and click uninstall. Reboot in normal mode. Windows will detect the display adapter that is installed and reinstall the driver for the device. It may ask you to reboot.

 

Lets see how this goes.


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#13 charade501

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Posted 19 May 2014 - 01:53 PM

Alright, I uninstalled my device and its driver software. I rebooted, as you requested, and I was able to log in correctly. It actually worked right here! So, it did as you said, and installed the driver for the device, and I rebooted once again. Unfortunately, at this point I was once again back at the black screen (which should be the user select screen), and I hit spacebar so I logged into my account, and I'm right back at the unresponsive desktop background screen.

 

So, this is a step in the right direction, I believe. What do we do from here?



#14 kunalthechamp

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Posted 20 May 2014 - 03:01 AM

Interesting, so it looks like your drivers that the system has can be corrupted beyond repair and you will have to install new drivers altogether, now this is going to be a challenge since you report not being able to do so in safe mode too. Two questions, do you have a Dell? Did you install or fiddle with the video card recently?


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#15 charade501

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Posted 20 May 2014 - 06:08 AM

I do have a laptop that I am able to use to get the driver software and transfer it via USB to the main desktop during safe mode.

 

I do not have a Dell, this is a custom-made PC by CyberPowerPC, and I have never fiddled with the video card (inside the computer).

 

When I attempt to update the drivers via Device Manager, I get a message telling me that the best driver software for my device is already installed, and that Windows has determined the driver software for my device to be up to date; I also attempted updating the drivers via the NVIDIA website (via USB), and still nothing changes. Could this be a hardware problem?


Edited by charade501, 20 May 2014 - 06:24 AM.





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