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Reinstating as my Default Provider


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#1 Skypilot7

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Posted 19 May 2014 - 04:24 AM

Hi guys, I guess it is too soon to have a result from my first post asking how I can get Yahoo Mail back into operation. But the usual thing for me has happened again, I am back on "Safe Mode" again. As I said in my introduction gambit, "I am completely Computer Stupid". I don't know how I do it or is it because my PC is so badly infected? I had just paid a chap to fix it, 4 days ago and already I'm in the soup again. Must be a "Gift". I wouldn't mind but the old PC is as old as me (69), but I look about 50, or so I,m told. I guess there's a lot of flannel being bandied around. Ah well, comes to us all eventually. But if any of you experts out there can get me going again, I'd be very grateful. Skypilot7.



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#2 kunalthechamp

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Posted 19 May 2014 - 04:36 AM

Hi, can you provide a few more details?

Is it a desktop or a laptop computer?

What is your OS? (Windows 7 I'm guessing since you posted there)

Does it always go into safe mode when you boot? If not, all you need to do is restart your computer.

Its not a virus, since safe mode is designed to turn off all startup apps and network connections to protect against viruses and to remove the viruses. So I will make some assumptions and assume that your computer goes into safe mode by default everytime you turn it on.

Here's how to get out of it:

Click the start button, type in the search box -> 'msconfig'. Find it at the top of the list. Right click on it and press 'run as administrator' from the options that show up. In the screen that shows up click on the 'boot' tab (second on top). Under 'Boot options' uncheck 'Safe boot'. Click 'Apply' and then 'ok'. Might ask you to restart, if not restart the computer yourself and you should be out of safe mode and your computer will boot normally from now on.

 

Let me know how it goes.


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#3 Skypilot7

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Posted 19 May 2014 - 07:21 AM

Thank you Kunalathechamp  I'll try what you suggested, but it was working fine since I had it repaired 5 days ago. Then it all went haywire. I could open my Yahoo mail but it wouldn't open any links and most of the mail had "click here to open all the message" but when I did so, a message came up saying there was some kind of problem. So naturally, one who knows very little PC jargon, namely, myself, started to "FIX" it. I did discover that somehow it had become infected with all kinds of malware and viruses, and I used every thing I could lay hands on to delete them. Then I also discovered that my Yahoo mail, which I have used for years was no longer in operation. I haven't a clue what happened to that, but cut a long story short, when I logged off and tried to get back on, it put back into Safe Mode. It said it couldn't open normally because some device was missing. I have tried everything to reinstall Yahoo as my Default Provider but I had no joy. And even going to "tools" "programs" "set programs" and then click on set programs, Yahoo Mail is missing from the link. That's about it I think, so if you can advise I'd be most thankful. Pardon the pun, but I hope you are a "CHAMP" for me. Skypilot.



#4 kunalthechamp

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Posted 19 May 2014 - 07:41 AM

Skypilot, can you try the above suggestion and get back to me with the results? As for the yahoo issue, lets tackle that in the other post that you posted, or solve the safe mode issue first and then go to yahoo mail. From the looks of it, you simply clicked on a popup that was designed to fool the end user into thinking it was legit, when it actually installed a virus when you clicked on 'Fix it'.

Now when you say yahoo mail, I want to make sure you are going into Internet Explorer typing in Yahoo.com, logging in and accessing your mail. Do I understand you correctly? If not, please descirbe what you do to access your yahoo mail.

Also, since you said you were infected, there is a high chance there are remnants of the virus.

I am still confused when you say yahoo as your default provider. Also, not sure what you mean by tools ->programs -> set programs. Is this Internet Explorer? control Panel?

 

Lets take this step by step. Try the above suggestion, get back to me and we'll take it from there.

 

Notes for me

clean virus, upgrade browser, windows updates, move to gmail


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#5 Skypilot7

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Posted 20 May 2014 - 09:03 AM

Hi again Kunala, sorry it has taken so long to get back on, but I'll endeavour to explain. When I received your last Post, I did what you suggested, --Start-msconfig-etc. and the PC closed and started with the Windows Logo sign and online. But after showing it was about to start, the screen just went Black and the only thing on display was the little arrow of the pointer. I tried for ages to get it going properly but to no avail. I tried again today and it has come up as W/s 7 but it was so slow . well long story short, I have it going after a fashion but sometimes it just won't move. What I meant about reinstalling Yahoo Mail as my default provider is that I have used it from the beginning. You see the drill was, go to "Tools" clk on "internet Options "Programs" then clk on "set programs", and then when it opens up you clk on your Default choices. But Yahoo Mail is no longer on the list, and that means I can't use my email properly, cos when I am on the emails, many links won't open or it will say  "open mages" and when I clk on that to see the full conscript of the message, oft time the service shuts down. I have opened and closed the PC several times now just to see if it still opens properly, but it is very very sluggish and sometimes it just knocks off. I have tried cleaning the system etc. and it made a bit of a difference but how on earth do I get Yahoo Mail back in tow? Skypilot



#6 kunalthechamp

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Posted 20 May 2014 - 09:11 AM

From the sound of it, it seems like you have a virus. Lets do the opposite of what we just did (recheck safe boot) so it will make sure you always boot into safe mode and prevent further damage to your system. Once you have this in place, we will download Malware Bytes antivirus and use it to for some initial cleaning. Download the free version from - https://www.malwarebytes.org/free/

For a tutorial - http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-malware-tutorial

 

I am going to ask you the questions again, because from your computer lingo it in unclear what you mean by default provider, set programs, etc.

Now when you say yahoo mail, I want to make sure you are going into Internet Explorer typing in Yahoo.com, logging in and accessing your mail. Do I understand you correctly? If not, please descirbe what you do to access your yahoo mail.

 

I am still confused when you say yahoo as your default provider. Also, not sure what you mean by tools ->programs -> set programs. Is this Internet Explorer? control Panel?


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#7 Queen-Evie

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Posted 20 May 2014 - 09:54 AM

kunalthechamp said:kunalthechamp said:kunalthechamp said:
I am still confused when you say yahoo as your default provider. Also, not sure what you mean by tools ->programs -> set programs. Is this Internet Explorer? control Panel?


Skypilot7 is following this path: Tools/Internet Options/Programs/Set Programs.

Internet Options can be opened from either Tools when using Internet Explorer or by going to Control Panel.

What I think Skypilot7 means is that Yahoo was set as the default mail, which would open if clicking a Mail To: link.
Skypilot7, please confirm if this is correct.

Skypilot7, at this point your first priority should be checking to see if your computer is infected. If it is, clean up should be done first. You can move on to solving the rest of your issues after it's declared clean or if it's determined the system is not infected.

Based on the statement you made in Post #3, I have moved this topic to Am I Infected. Someone will help you determine if the system is still infected.
 

it was working fine since I had it repaired 5 days ago. Then it all went haywire. I could open my Yahoo mail but it wouldn't open any links and most of the mail had "click here to open all the message" but when I did so, a message came up saying there was some kind of problem. So naturally, one who knows very littl PC jargon, namely, myself, started to "FIX" it. I did discover that somehow it had become infected
with all kinds of malware and viruses, and I used every thing I could lay hands on to delete them


Edited by Queen-Evie, 20 May 2014 - 10:20 AM.
moved from Windows 7 to Am I Infected


#8 Broni

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Posted 20 May 2014 - 06:56 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 kunalthechamp

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Posted 21 May 2014 - 01:30 AM

Skypilot07, you're in good hands now, I will unfollow.

 

Thanks.

~K


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