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Voicemail virus


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#1 PlanoForrest

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Posted 18 May 2014 - 09:43 AM

I opened a voicemail email in Outlook and now I have several issues. I've run malware, spybot and sophos but still have issues.


Edited by Queen-Evie, 18 May 2014 - 09:49 AM.
moved from Windows 7 to the appropriate forum


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#2 Queen-Evie

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Posted 18 May 2014 - 09:50 AM

What are the issues you have?



#3 PlanoForrest

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Posted 18 May 2014 - 09:55 AM

I opened a "voicemail" message in Outlook with Windows7 and I now have several issues - obviously it was a virus. So now my Outlook does't work, I can't run task manager or Windows Updates and probably other issues. I have run malwarebytes, spybot sophos, CCleaner and Tweaking and have helped remove a few things, but not my main issues. What other removal tools should I run to completely get rid of this nasty bugger? Thanks for all the help!



#4 dc3

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Posted 18 May 2014 - 10:46 AM

Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Please run the ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Edited by dc3, 18 May 2014 - 10:46 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 PlanoForrest

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Posted 18 May 2014 - 12:15 PM

Thanks! working on it now...



#6 PlanoForrest

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Posted 18 May 2014 - 01:58 PM

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine
0072759784.data                         File Size: 728       BYTES FileVersion:  N/A            MD5: [22f7b7fd303457176a6234ae9de6b4d8]
0072759784.quar                         File Size: 373424    BYTES FileVersion:  N/A            MD5: [d896368a61fc9d84b65652dc80abb5cb]
1473101421.data                         File Size: 776       BYTES FileVersion:  N/A            MD5: [8c05c1630ec72bd4d0d375466d8815d2]
1473101421.quar                         File Size: 1838      BYTES FileVersion:  N/A            MD5: [13c700c057897fb34fa369214d39baf2]
3189014991.data                         File Size: 693       BYTES FileVersion:  N/A            MD5: [7cf79e078286f45e98e5b179561b46c5]
3189014991.quar                         File Size: 65764     BYTES FileVersion:  N/A            MD5: [0f3cbf7710744d519402268e1ae7000a]
3317561821.data                         File Size: 704       BYTES FileVersion:  N/A            MD5: [3947d15197548bfd327d823b8b96dd9c]
3752601919.data                         File Size: 681       BYTES FileVersion:  N/A            MD5: [e4aa299748629ea422efe63347f256e2]
3752601919.quar                         File Size: 44032     BYTES FileVersion:  N/A            MD5: [7b7203698de58fc8828e666d27313a1b]
4641993860.data                         File Size: 684       BYTES FileVersion:  N/A            MD5: [da6c45f5973f7e4a339ced15f3ff3c0d]
4641993860.quar                         File Size: 44032     BYTES FileVersion:  N/A            MD5: [7b7203698de58fc8828e666d27313a1b]
4882123910.data                         File Size: 737       BYTES FileVersion:  N/A            MD5: [c401408a1987625616a050377a79b976]
4996363745.data                         File Size: 791       BYTES FileVersion:  N/A            MD5: [8436da211d20177c056bdee880537e50]
4996363745.quar                         File Size: 376       BYTES FileVersion:  N/A            MD5: [468850dc417993932cec20b31c6534e0]
4996712120.data                         File Size: 747       BYTES FileVersion:  N/A            MD5: [014045049dc99deac0004089cf1fce84]
5412128926.data                         File Size: 726       BYTES FileVersion:  N/A            MD5: [d9e6c6c6efd3debb1aedc3b37ebc2651]
5412128926.quar                         File Size: 373416    BYTES FileVersion:  N/A            MD5: [58a15dd21ac2da66dcd8e81efc68082f]
7288969141.data                         File Size: 849       BYTES FileVersion:  N/A            MD5: [b23b748404ff93f88355edf26211ffaf]
8220019403.data                         File Size: 799       BYTES FileVersion:  N/A            MD5: [37058cbf325c4a622eb6cfcb9ca0043f]
9115886228.data                         File Size: 869       BYTES FileVersion:  N/A            MD5: [254e540ffe1b4129a427c07d26de81df]
9949359070.data                         File Size: 680       BYTES FileVersion:  N/A            MD5: [0bc36cb26879fd3426962d8b4c59cda1]
9949359070.quar                         File Size: 77824     BYTES FileVersion:  N/A            MD5: [4b7ba6f29e19315c2c7217d6b2164861]
BACKUP1.77256                           File Size: 63        BYTES FileVersion:  N/A            MD5: [0f57ffc8b923ec90e0bf2921879f8802]
QUAR1.77256                             File Size: 562688    BYTES FileVersion:  N/A            MD5: [ff87259bf4c4c346600d43f009b62aad]
 
Malware Exclusions:
===================
Unable to access exclusion information: Error code 20001Web Exclusions:
================
Unable to access exclusion information: Error code 20001Quarantined Items:
===================
Unable to access quarantine information: Error code 20001===============================================================
END OF FILE
 
 
 
ESET Report:
 
C:\Windows\SysWOW64\Adobe\Shockwave 11\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Program Files\002\yewimmxqbs64.exe a variant of Win64/Adware.Adpeak.C application cleaned by deleting (after the next restart) - quarantined
C:\Program Files (x86)\ConstaSurf\ConstaSurf.FirstRun.exe a variant of MSIL/BrowseFox.D potentially unwanted application deleted - quarantined
C:\Program Files (x86)\ConstaSurf\ConstaSurfUninstall.exe Win32/BrowseFox.C potentially unwanted application deleted - quarantined
C:\Program Files (x86)\ConstaSurf\updateConstaSurf.exe a variant of Win32/BrowseFox.H potentially unwanted application deleted (after the next restart) - quarantined
C:\Program Files (x86)\ConstaSurf\bin\ConstaSurf.BrowserAdapter.exe a variant of Win32/BrowseFox.I potentially unwanted application deleted - quarantined
C:\Program Files (x86)\ConstaSurf\bin\ConstaSurf.PurBrowse64.exe a variant of Win64/BrowseFox.A potentially unwanted application deleted - quarantined
C:\Program Files (x86)\ConstaSurf\bin\ConstaSurfBAApp.dll a variant of Win32/BrowseFox.I potentially unwanted application deleted (after the next restart) - quarantined
C:\Program Files (x86)\ConstaSurf\bin\utilConstaSurf.exe a variant of Win32/BrowseFox.H potentially unwanted application deleted (after the next restart) - quarantined
C:\Program Files (x86)\ConstaSurf\bin\{0782648b-1717-4fef-ac58-8cb3ce03adb3}.dll a variant of Win32/BrowseFox.K potentially unwanted application deleted (after the next restart) - quarantined
C:\Program Files (x86)\ConstaSurf\bin\plugins\ConstaSurf.Bromon.dll a variant of MSIL/BrowseFox.G potentially unwanted application deleted - quarantined
C:\Program Files (x86)\ConstaSurf\bin\plugins\ConstaSurf.BrowserAdapterS.dll probably a variant of MSIL/BrowseFox.G potentially unwanted application deleted - quarantined
C:\Program Files (x86)\ConstaSurf\bin\plugins\ConstaSurf.CompatibilityChecker.dll a variant of MSIL/BrowseFox.G potentially unwanted application deleted - quarantined
C:\Program Files (x86)\ConstaSurf\bin\plugins\ConstaSurf.PurBrowse.dll a variant of MSIL/BrowseFox.G potentially unwanted application deleted - quarantined
C:\Users\Forrest\Desktop\Microsoft Office Professional Plus 2010\mini-KMS_Activator_v1.051.exe Win32/HackKMS.A potentially unsafe application deleted - quarantined
C:\Users\Forrest\Desktop\Microsoft Office Professional Plus 2010\mini-KMS_Activator_v1.051.exe.zip Win32/HackKMS.A potentially unsafe application deleted - quarantined
C:\Users\Forrest\Desktop\Microsoft Office Professional Plus 2010\Office 2010 Activator.exe a variant of MSIL/HackKMS.A potentially unsafe application deleted - quarantined
C:\Users\Forrest\Downloads\Bitdefender Antivirus Free Edition.exe Win32/OutBrowse.R potentially unwanted application deleted - quarantined
C:\Users\Forrest\Downloads\cbsidlm-tr1_8-LightShot-SEO2-75029864 (1).exe Win32/DownloadAdmin.E potentially unwanted application deleted - quarantined
C:\Users\Forrest\Downloads\cbsidlm-tr1_8-LightShot-SEO2-75029864.exe Win32/DownloadAdmin.E potentially unwanted application deleted - quarantined
C:\Users\Forrest\Downloads\cbsidlm-tr1_9-Jing-SEO2-10744274.exe Win32/DownloadAdmin.G potentially unwanted application deleted - quarantined
C:\Users\Forrest\Downloads\DownloadManagerSetup.exe a variant of Win32/InstallCore.AZ potentially unwanted application deleted - quarantined
C:\Users\Forrest\Downloads\Shockwave_Installer_Slim.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Forrest\Downloads\mailpv\mailpv.exe Win32/PSWTool.MailPassView.E potentially unsafe application deleted - quarantined
C:\Windows\System32\Adobe\Shockwave 11\gt.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
Operating memory a variant of Win32/BrowseFox.I potentially unwanted application contained infected files
 
 
 
 


#7 dc3

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Posted 18 May 2014 - 02:44 PM

There wasn't anything malicious found.

 

If the version of Malwarebytes was different than the one posted below, please run it and post the log.

 

mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 PlanoForrest

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Posted 18 May 2014 - 03:49 PM

running Malwarebytes scan now with Premium 2.0.1.1004 no realtime protection, will have analysis momentarily... Thanks!!



#9 PlanoForrest

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Posted 18 May 2014 - 04:00 PM

C:\Program Files (x86)\Malwarebytes Anti-Malware\\Plugins
fixdamage.exe                           File Size: 821560    BYTES FileVersion:  1.1.0.1010     MD5: [8ebbffe6dccecda8713c8e69f6535a69]
 
C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware
actions.ref                             File Size: 314       BYTES FileVersion:  N/A            MD5: [b26a36c0696e299fdfebe180c09c2737]
cleanup.dll                             File Size: 1675064   BYTES FileVersion:  0.6.7.0        MD5: [5c7e53d7eabd1618afc1bd156a6fd064]
domains.ref                             File Size: 38        BYTES FileVersion:  N/A            MD5: [8c30b536b67543eb68e68b9640d4d498]
exclusions.dat                           File Size: 2         BYTES FileVersion:  N/A            MD5: [cf056a8f13f792f4413a75a30a5cdd95]
ips.ref                                 File Size: 33        BYTES FileVersion:  N/A            MD5: [8a1c580788ea8de3f32862c2c1cf373c]
rules.ref                               File Size: 8199905   BYTES FileVersion:  N/A            MD5: [0f50e04d625b92e265006e07a7150b57]
swissarmy.ref                           File Size: 21195     BYTES FileVersion:  N/A            MD5: [d727d285325a9347bbd496b11afc33b1]
 
C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Configuration
build.conf                               File Size: 4529      BYTES FileVersion:  N/A            MD5: [99bc5479cb441964684710f435d9daa5]
database.conf                           File Size: 4         BYTES FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
gatekeeper.conf                         File Size: 4         BYTES FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
license.conf                             File Size: 555       BYTES FileVersion:  N/A            MD5: [bc1cc10723f42120341a4143b058792c]
manifest.conf                           File Size: 2133      BYTES FileVersion:  N/A            MD5: [41228dbf34520afd2e60a1954f558d47]
marketing.conf                           File Size: 1434      BYTES FileVersion:  N/A            MD5: [19533c40d9c9778b2ab423dbcf063d80]
net.conf                                 File Size: 6129      BYTES FileVersion:  N/A            MD5: [1b3cc9fc80e93f56778ddd84f6adf630]
notifications.conf                       File Size: 4         BYTES FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
scheduler.conf                           File Size: 2282      BYTES FileVersion:  N/A            MD5: [b80b0e13dc6ac285146b3dafd37ecdb5]
settings.conf                           File Size: 1989      BYTES FileVersion:  N/A            MD5: [c57939cb29dd19a75c9c0f44aad7a330]
statistics.conf                         File Size: 597       BYTES FileVersion:  N/A            MD5: [ea56846938acb4d810f618a2d0fabe0b]
 
C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs
mbam-log-2014-05-16 (20-07-19).xml       File Size: 9886      BYTES FileVersion:  N/A            MD5: [625a1bbf75f578e20d942a4a01a40576]
mbam-log-2014-05-17 (04-16-23).xml       File Size: 2478      BYTES FileVersion:  N/A            MD5: [5b2b9e899973b06d55f9600f9fb2c898]
mbam-log-2014-05-17 (08-28-30).xml       File Size: 2466      BYTES FileVersion:  N/A            MD5: [5522e6f8516244fbe0caef86d9e84ab7]
mbam-log-2014-05-17 (08-29-29).xml       File Size: 2478      BYTES FileVersion:  N/A            MD5: [9879340e14c5b4a52efab297f2975157]
mbam-log-2014-05-18 (04-26-06).xml       File Size: 2484      BYTES FileVersion:  N/A            MD5: [1d0747fc119c92d135f8b95c65d4365b]
mbam-log-2014-05-18 (15-46-39).xml       File Size: 86630     BYTES FileVersion:  N/A            MD5: [20970605aab170c20bd7446d7014483b]
protection-log-2014-05-16.xml           File Size: 981       BYTES FileVersion:  N/A            MD5: [00f5f950d8ee4b8bf83a3889e7571f18]
protection-log-2014-05-17.xml           File Size: 4089      BYTES FileVersion:  N/A            MD5: [27ff00945c55480ab6376c987bee69e3]
protection-log-2014-05-18.xml           File Size: 1298      BYTES FileVersion:  N/A            MD5: [2e443586f2a4d387997ecefb09ea07d6]
 
C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine
0072759784.data                         File Size: 728       BYTES FileVersion:  N/A            MD5: [22f7b7fd303457176a6234ae9de6b4d8]
0072759784.quar                         File Size: 373424    BYTES FileVersion:  N/A            MD5: [d896368a61fc9d84b65652dc80abb5cb]
0075442547.data                         File Size: 802       BYTES FileVersion:  N/A            MD5: [cb9b1ffa88109354c701dd535d64c781]
0075442547.quar                         File Size: 8543      BYTES FileVersion:  N/A            MD5: [135e8772b9e0da2464fb5c097f3bc0c5]
0083432811.data                         File Size: 811       BYTES FileVersion:  N/A            MD5: [c2be2f8d0d1361d314dda414022e8d25]
0083432811.quar                         File Size: 4081      BYTES FileVersion:  N/A            MD5: [6c7e13a507cfe7223eea2fc0b69a854f]
0143092592.data                         File Size: 799       BYTES FileVersion:  N/A            MD5: [ac7b9e5f7dd7a70e7b9fb598df693bda]
0143092592.quar                         File Size: 4005      BYTES FileVersion:  N/A            MD5: [9751b8c845ab0087daba999b830e773a]
0199786182.data                         File Size: 700       BYTES FileVersion:  N/A            MD5: [7c823ea8eb7e6848de536f8abe6d0c07]
0199786182.quar                         File Size: 1024      BYTES FileVersion:  N/A            MD5: [0def144721e73a0f6e76570106a4e2e7]
0320998775.data                         File Size: 802       BYTES FileVersion:  N/A            MD5: [2b57abda0a386079a6a4c7d5580b3edd]
0320998775.quar                         File Size: 7710      BYTES FileVersion:  N/A            MD5: [726268dabf21b0bf189329abba4d8b2a]
0379245327.data                         File Size: 792       BYTES FileVersion:  N/A            MD5: [4609d7e67405d0c6f04eb9fe2d51e4c1]
0379899762.data                         File Size: 711       BYTES FileVersion:  N/A            MD5: [b900afea8f44e91a2584d1d325a51a91]
0379899762.quar                         File Size: 350496    BYTES FileVersion:  N/A            MD5: [01bc47f7e660ef0d9d0b70ad2c4235e6]
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Malware Exclusions:
===================
Unable to access exclusion information: Error code 20001Web Exclusions:
================
Unable to access exclusion information: Error code 20001Quarantined Items:
===================
Unable to access quarantine information: Error code 20001===============================================================
END OF FILE


#10 PlanoForrest

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Posted 19 May 2014 - 08:27 AM

Thanks for the notes on communication - I wasn't aware. I still can not do Windows Updates and can not update Microsoft Security Essentials. I was able to run Microsoft Security Essentials and it says I have Trojan:Win64/Necurs.A - Error code 0x8007007b. The filename, directory name or volume label syntax is incorrect. But I have Outlook working again and most everything seems ok.



#11 dc3

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Posted 19 May 2014 - 09:39 AM

RKill is an easy to use tool that kills known processes and removes Windows Registry entries that stop a user from using their normal security applications.  These settings will remain until the computer is rebooted, for this reason you must run the security application before the computer is rebooted.  
 
Please download RKill and install it.
 
When RKill is run it will display a console screen similar to the one below:
 
RKill_zps2e34d4b8.png
 
When RKill has finished running a log will be displayed showing all of the processes that were terminated by RKill.
 
Attention:  At this time you need to run Malwarebytes and the Eset online scanner again.
 
While RKill is running you may see a message from the malware stating that the program could not be run because it is a virus or is infected.  This is the malware trying to protect itself.  Two methods that you can try to get past this and allow RKill to run are:
 
1)  Rename Rkill so that it has a .com extension.
 
2)  Download a version that is already renamed as files that are commonly white-listed by malware. The main Rkill download page contains individual links to renamed versions.  
 
After the application has run succefully you should reboot the computer to restore the processes and Windows Registry entries. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 PlanoForrest

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Posted 19 May 2014 - 02:45 PM

DC3, I have followed all your suggestions, rebooted and was finally able to get my Windows Updates updated, and everything else seems to be back to normal and functioning properly.

 

I don't know how to thank you enough for all the assist DC3? This was just incredible! Thanks for all your patience, expertise, time and understanding!!!

 

Thank You,

 

Thank You

 

and Thanks Again!!!

 

Best Regards Forever,

Forrest in Plano/TX.



#13 dc3

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Posted 19 May 2014 - 02:59 PM

Glad to be able to help. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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