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Driver_power_state_failure


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#1 craxy

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Posted 18 May 2014 - 06:13 AM

Hello, 

I have got some issues with my pc and would be really greatful if you would be able to help me solve the issues!
 
The problem i have is that i've been experiencing bluescreens of death alot the last 3-4 days. Every time my pc wakes up from sleep actually. The error i get is Driver_power_state_failure. It really takes long time to shut down, but not as long as to start up. The time for the laptop to start up is around 8 minutes or so, really long. The model i have is an Asus zenbook UX32A by the way and the OS that was preinstalled was windows 8, now upgraded to windows 8.1.
 
Ive seen there has been a similar post and ive read it so ill try to provide the information necessary but if i need to post something more please tell me. 
 
PS. I noticed the log is in swedish since my OS is in swedish, i hope it doesnt cause any issues. DS
 
 
 
I hope we will be able to resolve the issue!
 
Thanks in advance!
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/18/2014 00:20:38 PM) (Source: Application Error) (User: )
Description: Felet uppstod i programmet med namn: ZeroConfigService.exe, version 16.10.0.0, tidsstämpel 0x52cda7eb
, felet uppstod i modulen med namn: MurocApi.dll, version 16.10.0.0, tidsstämpel 0x52cda6c5
Undantagskod: 0xc0000005
Felförskjutning: 0x000000000002bcd8
Process-ID: 0xbd4
Programmets starttid: 0xZeroConfigService.exe0
Sökväg till program: ZeroConfigService.exe1
Sökväg till modul: ZeroConfigService.exe2
Rapport-ID: ZeroConfigService.exe3
Fullständigt namn på felaktigt paket: ZeroConfigService.exe4
Program-ID relativt till felaktigt paket: ZeroConfigService.exe5
 
Error: (05/18/2014 11:59:38 AM) (Source: Office Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
14.0.370.400
 
Error: (05/18/2014 11:59:31 AM) (Source: Office Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
14.0.370.400
 
Error: (05/18/2014 11:48:45 AM) (Source: Microsoft-Windows-WMI) (User: NT instans)
Description: Det gick inte att återaktivera händelsefiltret med frågan select * from CIntelWLANEvent i namnrymden //./ROOT/default på grund av felet 0x80041010. Det går inte att leverera händelser genom det här filtret förrän problemet har åtgärdats.
 
Error: (05/18/2014 09:17:24 AM) (Source: Office Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
14.0.370.400
 
Error: (05/18/2014 09:17:20 AM) (Source: Office Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
14.0.370.400
 
Error: (05/18/2014 08:54:11 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (05/18/2014 08:50:30 AM) (Source: Office Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
14.0.370.400
 
Error: (05/18/2014 08:50:25 AM) (Source: Office Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
14.0.370.400
 
Error: (05/18/2014 08:24:04 AM) (Source: Office Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
14.0.370.400
 
 
System errors:
=============
Error: (05/18/2014 00:49:42 PM) (Source: DCOM) (User: Mehmet)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (05/18/2014 00:21:30 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten Intel® PROSet/Wireless Zero Configuration Service avslutades oväntat. Detta har skett 1 gånger.
 
Error: (05/18/2014 00:20:22 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten BlueStacks Android Service är beroende av tjänsten BlueStacks Hypervisor. Den sistnämnda kunde inte starta på grund av följande fel: 
%%2
 
Error: (05/18/2014 00:20:06 PM) (Source: Service Control Manager) (User: )
Description: Tjänsten BlueStacks Hypervisor kunde inte startas på grund av följande fel: 
%%2
 
Error: (05/18/2014 11:59:38 AM) (Source: Service Control Manager) (User: )
Description: Tjänsten Office Software Protection Platform avbröts med följande fel: 
%%2
 
Error: (05/18/2014 11:59:31 AM) (Source: Service Control Manager) (User: )
Description: Tjänsten Office Software Protection Platform avbröts med följande fel: 
%%2
 
Error: (05/18/2014 11:56:46 AM) (Source: Service Control Manager) (User: )
Description: Tjänsten BlueStacks Android Service är beroende av tjänsten BlueStacks Hypervisor. Den sistnämnda kunde inte starta på grund av följande fel: 
%%2
 
Error: (05/18/2014 11:56:30 AM) (Source: Service Control Manager) (User: )
Description: Tjänsten BlueStacks Hypervisor kunde inte startas på grund av följande fel: 
%%2
 
Error: (05/18/2014 09:25:35 AM) (Source: DCOM) (User: Mehmet)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (05/18/2014 09:25:05 AM) (Source: DCOM) (User: Mehmet)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
 
Microsoft Office Sessions:
=========================
Error: (05/18/2014 00:20:38 PM) (Source: Application Error)(User: )
Description: ZeroConfigService.exe16.10.0.052cda7ebMurocApi.dll16.10.0.052cda6c5c0000005000000000002bcd8bd401cf7282c57d307bC:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll0e501be7-de76-11e3-bebe-c48508928d4d
 
Error: (05/18/2014 11:59:38 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x8007000214.0.370.400
 
Error: (05/18/2014 11:59:31 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x8007000214.0.370.400
 
Error: (05/18/2014 11:48:45 AM) (Source: Microsoft-Windows-WMI)(User: NT instans)
Description: //./ROOT/defaultselect * from CIntelWLANEvent0x80041010
 
Error: (05/18/2014 09:17:24 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x8007000214.0.370.400
 
Error: (05/18/2014 09:17:20 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x8007000214.0.370.400
 
Error: (05/18/2014 08:54:11 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (05/18/2014 08:50:30 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x8007000214.0.370.400
 
Error: (05/18/2014 08:50:25 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x8007000214.0.370.400
 
Error: (05/18/2014 08:24:04 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x8007000214.0.370.400
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-05-18 09:28:55.655
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-17 15:26:46.240
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-17 15:26:46.179
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-17 11:02:14.166
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.4.1.31139)
Adobe Reader X (10.1.10) MUI (Version: 10.1.10)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Apple-programstöd (Version: 2.3.4)
ASUS Instant Connect (Version: 1.2.8)
ASUS InstantOn (Version: 3.0.2)
ASUS LifeFrame3 (Version: 3.1.5)
ASUS Live Update (Version: 3.1.9)
ASUS Power4Gear Hybrid (Version: 2.0.4)
ASUS Screen Saver (Version: 1.0.1)
ASUS Secure Delete (Version: 1.00.0011)
ASUS Smart Gesture (Version: 1.0.35)
ASUS Splendid Video Enhancement Technology (Version: 1.03.0004)
ASUS Tutor (Version: 1.0.6)
ASUS USB Charger Plus (Version: 2.1.4)
ASUS WebStorage Sync Agent (Version: 1.1.9.120)
AsusVibe2.0 (Version: 2.0.10.168)
ATK Package (Version: 1.0.0022)
BlueStacks App Player (Version: 0.7.12.896)
BlueStacks Notification Center (Version: 0.7.12.896)
Bonjour (Version: 3.0.0.10)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.47.1.0333)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dota 2
DriverTuner 3.1.0.0 (Version: 3.1.0.0)
EPSON XP-205 207 Series Printer Uninstall
ExpressCache (Version: 1.0.86)
Facebook Video Calling 2.0.0.447 (Version: 2.0.447)
Fotogalleriet (Version: 16.4.3508.0205)
Google Chrome (Version: 34.0.1847.137)
Google Update Helper (Version: 1.3.24.7)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Dynamic Platform and Thermal Framework (Version: 6.0.5.1080)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.36354)
Intel® Management Engine Components (Version: 8.1.0.1281)
Intel® PRO/Wireless Driver (Version: 16.11.0000.1384)
Intel® Processor Graphics (Version: 10.18.10.3308)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 17.0.1412.3) (Version: 17.0.1401.0428)
Intel® Rapid Start Technology (Version: 2.1.0.1002)
Intel® Rapid Storage Technology (Version: 11.6.0.1030)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® PROSet/Trådlös WiFi programvara (Version: 16.11.0)
Intel® PROSet/Wireless WiFi Software (Version: 16.10.0.0307)
Intel® Trusted Connect Service Client (Version: 1.24.738.1)
iTunes (Version: 11.0.4.4)
Java 7 Update 21 (64-bit) (Version: 7.0.210)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Java SE Development Kit 7 Update 21 (64-bit) (Version: 1.7.0.210)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 14.0.6120.5004)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MyFreeCodec
OpenOffice 4.0.0 (Version: 4.00.9702)
Photo Common (Version: 16.4.3508.0205)
Photo Gallery (Version: 16.4.3508.0205)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.212)
Realtek High Definition Audio Driver (Version: 6.0.1.6722)
Realtek USB 2.0 Card Reader (Version: 6.1.8400.39030)
Realtek USB 2.0 Reader Driver (Version: 6.1.7601.39016)
Samsung Kies3 (Version: 3.2.14034.17)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.34.0)
Shared C Run-time for x64 (Version: 10.0.0)
Skype™ 6.14 (Version: 6.14.104)
Speccy (Version: 1.26)
Steam (Version: 1.0.0.0)
System Requirements Lab for Intel (Version: 4.5.22.0)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Driver Package - ASUS (ATP) Mouse  (10/29/2012 1.0.0.148) (Version: 10/29/2012 1.0.0.148)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows-drivrutinspaket - Intel (iBtFltCoex) Bluetooth  (07/19/2011 1.0.81.20584) (Version: 07/19/2011 1.0.81.20584)
Windows-drivrutinspaket - Intel (NETwNs64) net  (11/29/2011 15.0.0.75) (Version: 11/29/2011 15.0.0.75)
Windows-drivrutinspaket - Intel System  (10/05/2012 9.3.0.1025) (Version: 10/05/2012 9.3.0.1025)
Windows-drivrutinspaket - Intel System  (11/01/2012 9.3.0.1026) (Version: 11/01/2012 9.3.0.1026)
Windows-drivrutinspaket - Intel USB  (10/05/2012 9.3.0.1025) (Version: 10/05/2012 9.3.0.1025)
Windows-drivrutinspaket - Synaptics (SmbDrv) System  (07/24/2012 16.2.7.2) (Version: 07/24/2012 16.2.7.2)
WinFlash (Version: 2.41.1)
WinRAR 5.10 beta 1 (64-bit) (Version: 5.10.1)
VLC media player 2.1.3 (Version: 2.1.3)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 39%
Total physical RAM: 6029.66 MB
Available physical RAM: 3646.98 MB
Total Pagefile: 12173.66 MB
Available Pagefile: 9493 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.8 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:185.96 GB) (Free:23.52 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:258.15 GB) (Free:235.11 GB) NTFS
3 Drive e: (OFFICE14) (CDROM) (Total:0.71 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
Anv„ndarkonton f”r \\MEHMET
 
Administrat”r            Craxy                    G„st                     
Kommandot har utf”rts.
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 

 



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#2 Anshad Edavana

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Posted 18 May 2014 - 08:10 AM

Hi

 

Please download and install latest version of "Chipset" and "Storage" driver and let me know whether it helps.

 

Chipset : https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/20775/eng/SetupChipset_10.0.13_PV.zip&lang=eng&Dwnldid=20775&ProductID=816&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility

 

Rapid Storage : https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23496/eng/SetupRST.exe&lang=eng&Dwnldid=23496&ProductID=2101&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology+(Intel%C2%AE+RST)



#3 craxy

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Posted 18 May 2014 - 01:39 PM

Hello sir, and thank you for taking your time to reply to my post!

 

I installed the two drivers you advised but sadly it did not solve the issue. I tried to put the pc into sleep and when i tried to leave sleep mode the screen froze, and after a couple minutes (3minutes-ish) i recieved the BSOD error again. When starting up, it is still starting up slow, like 4 minutes instead of 8 minutes tho.

 

Is there anything else you might think of that could possibly help me or do you need any more information? Like new dumps after installing those drivers? Maybe there are other things causing the issue and so?

 

Thanks again



#4 Anshad Edavana

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Posted 18 May 2014 - 03:17 PM

Hi

 

I have seen this exact BSOD issues on multiple Ultarbooks and interestingly all of them are Asus models. Most Ultrabooks uses a small SSD ( 16 to 32 GB ) as a cache between HDD and MoBo. To my understanding, this BSOD issue has something to do with this setup. Unfortunately all my attempts to figure out the real reason has not been successful so far.

 

There is a recent BIOS update available for your model ( version 216 ) which can be downloaded from the below link.

 

http://www.asus.com/Notebooks_Ultrabooks/ASUS_ZENBOOK_UX32A/HelpDesk_Download/

 

Also please uninstall the below programs completely.

 

ASUS InstantOn
 
ASUS USB Charger Plus 
 

 

If the BSOD continues after installing the BIOS upgrade ( more likely ) , please zip and upload the latest crash dump with next reply. 

 

 

Is there a reason for not installing the 8.1 update ?.


Edited by Anshad Edavana, 18 May 2014 - 03:24 PM.


#5 craxy

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Posted 18 May 2014 - 03:33 PM

Hey!

I did install the 8.1, my system is currently running it. I just mentioned that when i got the pc it was installed with 8.0 and i updated it later to 8.1 myself. 

 

I will start with uninstalling those two programs, when i install the newer BIOS is there something in particular i should think of when doing this or is it ok to just install it right away, without uninstalling old version and such?



#6 craxy

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Posted 18 May 2014 - 04:43 PM

I successfully installed the BIOS and i did uninstall the other two programs beforehand aswell. Sadly the problems persists, still the same freeze and bluescreen after the sleep and slow starts. 

Here is the latest dump: https://www.dropbox.com/s/z84yekie194pu8n/051814-144250-01.rar



#7 Anshad Edavana

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Posted 19 May 2014 - 03:11 AM

Hi

 

Latest crash dump also shows storage driver related error.

>[ 16, 2]   0 e1 ffffe00183fdc050 00000000 fffff800ac53b2d8-ffffe0018b2d3aa0 Success Error Cancel pending
	      Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 \Driver\iaStorA	nt!PopRequestCompletion

The driver ( iaStorA.sys) seems to be updated to the latest version correctly. I will take a deep look and report later.



#8 craxy

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Posted 19 May 2014 - 06:22 AM

Hi,

 

I will be looking forward to your report, thank you for the time you are spending to look into it!



#9 Kilroy

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Posted 19 May 2014 - 09:19 AM

Just to let you know, you aren't the only one with this issue.  I'm running an ASUS P9X79 DELUXE and an Intel 520 Series Cherryville SSD as my boot drive on my desktop.  I don't get this very often, normally about once a week on shutdown, but I haven't gotten it lately.  I'm running Windows 7 64-bit.  It does seem to be an issue between an Asus board and an Intel SSD.


Edited by Kilroy, 19 May 2014 - 09:20 AM.


#10 craxy

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Posted 19 May 2014 - 12:24 PM

Just to let you know, you aren't the only one with this issue.  I'm running an ASUS P9X79 DELUXE and an Intel 520 Series Cherryville SSD as my boot drive on my desktop.  I don't get this very often, normally about once a week on shutdown, but I haven't gotten it lately.  I'm running Windows 7 64-bit.  It does seem to be an issue between an Asus board and an Intel SSD.

 

Hello Kilroy,

 

I am aware of that, i've read alot of posts about people with this issue but all were not able to solve it, and the ones that did solve this issue had to do with drivers and i think you are right, it might be an issue with the board and the intel ssd. Sadly, the solution is different for every pc since it is rarely the same combination of drivers causing the issue. I really hope to get enough help here on the forums to be able to solve the issue tho!

 

Thanks for your imput, hopefully you did solve the issue on your pc aswell.






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