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No virus, but comp slowed overnight.


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15 replies to this topic

#1 mrmidnight88

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Posted 17 May 2014 - 06:17 PM

I'm not sure what has happened to my machine. It has gone above my level of expertise, I'm not sure why, but my computer slows way way down at random points in time. Sometimes I go to restart and the computer will freeze for an hour or so. 

 

I have run all sorts of malware scanners and virus scanner to no avail. Please help me save my computer!

 

I'm trying to avoid a fresh install and I am hoping there is an easy way to trouble shoot the problem. At this points I usually run a system restore, but somehow they have all been deleted. I just want to get the machine back to normal. Can anyone point me in the right direction?

 

Don't really know what I am doing but I downloaded FRST and have attached the results.

 

-Zach

 

Mod Edit:  Removed FRST data, not allowed/used in this forum because it is a tool reserved for malware situations - Hamluis.


Edited by hamluis, 18 May 2014 - 10:10 AM.


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#2 mrmidnight88

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Posted 17 May 2014 - 08:15 PM

http://speccy.piriform.com/results/KiRGzfMMp011atHWtwwos85

 

 

This is my speccy snap shot. I am very new to the forums and I feel like I may have deleted the restore points with CCleaner on accident. My computer is running outside of safe mode as I write this, however I have only the microsoft services selected in MSCONFIG.

 

The last time I ran Spotify (music program) the computer freaked out and took forever to boot up. Is it possible that the computer overheated? It was very hot yesterday, (95%) no A/C. I have run all sorts of system scans and haven't found anything wrong with memory or anything else.

 

It really feels like a virus, but its a hardware issue?

 

I know there's probably not much to be done and I probably messed it up trying to clean it up myself. But I am currently unemployed and any advice on how to troubleshoot this problem without too much money invested would be greatly appreciated.

 

Thank you for your time,

 

-Zach


Edited by mrmidnight88, 17 May 2014 - 08:18 PM.


#3 mrmidnight88

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Posted 17 May 2014 - 08:38 PM

I found another post that mentioned Minitoolbox. Is it possible a virus is hidden inside one of my programs? My computer seems to be running fine now, but I haven't opened any program expect Google Chrome.

 

I see lots of errors, I was not sure what boxes to check, but here are the results:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by ibwilltorrez (administrator) on 17-05-2014 at 18:29:06
Running from "C:\Users\ibwilltorrez\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/17/2014 06:29:00 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:28:52 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:28:44 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:28:36 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:28:27 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:28:19 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:28:10 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:28:01 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:27:52 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2014 06:27:44 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
 
System errors:
=============
Error: (05/17/2014 06:29:03 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:28:55 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:28:47 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:28:39 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:28:30 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:28:22 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:28:13 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:28:04 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:27:55 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
Error: (05/17/2014 06:27:47 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated with the following error: 
%%-2147467259
 
 
Microsoft Office Sessions:
=========================
Error: (05/17/2014 06:29:00 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:28:52 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:28:44 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:28:36 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:28:27 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:28:19 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:28:10 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:28:01 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:27:52 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
Error: (05/17/2014 06:27:44 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 16000000009AE100009BE10000600B0000
 
 
=========================== Installed Programs ============================
 
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 4.0.0.1390)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2011.0112.2151.39168)
Arc (Version: 1.0.0.9668)
ATI AVIVO64 Codecs (Version: 11.6.0.10112)
ATI Catalyst Install Manager (Version: 3.0.812.0)
Audacity 1.3.13 (Unicode)
AVG 2014 (Version: 14.0.3950)
AVG 2014 (Version: 14.0.4577)
AVG 2014 (Version: 2014.0.4577)
AVG PC TuneUp 2014 (en-US) (Version: 14.0.1001.423)
AVG PC TuneUp 2014 (Version: 14.0.1001.423)
AVG Web TuneUp (Version: 3.0.0.2)
Bitdefender Antivirus Free Edition (Version: 1.0.21.1099)
Brain Workshop 4.8.4 (Version: 4.8.4)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0112.2151.39168)
Catalyst Control Center InstallProxy (Version: 2011.0112.2151.39168)
Catalyst Control Center Localization All (Version: 2011.0112.2151.39168)
CCC Help Chinese Standard (Version: 2011.0112.2150.39168)
CCC Help Chinese Traditional (Version: 2011.0112.2150.39168)
CCC Help Czech (Version: 2011.0112.2150.39168)
CCC Help Danish (Version: 2011.0112.2150.39168)
CCC Help Dutch (Version: 2011.0112.2150.39168)
CCC Help English (Version: 2011.0112.2150.39168)
CCC Help Finnish (Version: 2011.0112.2150.39168)
CCC Help French (Version: 2011.0112.2150.39168)
CCC Help German (Version: 2011.0112.2150.39168)
CCC Help Greek (Version: 2011.0112.2150.39168)
CCC Help Hungarian (Version: 2011.0112.2150.39168)
CCC Help Italian (Version: 2011.0112.2150.39168)
CCC Help Japanese (Version: 2011.0112.2150.39168)
CCC Help Korean (Version: 2011.0112.2150.39168)
CCC Help Norwegian (Version: 2011.0112.2150.39168)
CCC Help Polish (Version: 2011.0112.2150.39168)
CCC Help Portuguese (Version: 2011.0112.2150.39168)
CCC Help Russian (Version: 2011.0112.2150.39168)
CCC Help Spanish (Version: 2011.0112.2150.39168)
CCC Help Swedish (Version: 2011.0112.2150.39168)
CCC Help Thai (Version: 2011.0112.2150.39168)
CCC Help Turkish (Version: 2011.0112.2150.39168)
ccc-core-static (Version: 2011.0112.2151.39168)
ccc-utility64 (Version: 2011.0112.2151.39168)
CCleaner (Version: 4.13)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (Version: 2.4.11)
eMachines Recovery Management (Version: 4.05.3005)
eMachines Registration (Version: 1.02.3006)
eMachines ScreenSaver (Version: 1.1.0812)
eMachines Updater (Version: 1.01.3017)
Evernote v. 5.0.2 (Version: 5.0.2.1392)
Google Chrome (Version: 34.0.1847.137)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.24.7)
Google+ Auto Backup (Version: 1.0.21.81)
Google+ Auto Backup (Version: 1.0.25.133)
HitmanPro 3.7 (Version: 3.7.9.216)
Hot CPU Tester Pro 4.4.1 (Version: 4.4 LE)
HydraVision (Version: 4.2.184.0)
Identity Card (Version: 1.00.3002)
ImagXpress (Version: 7.0.74.0)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 15.4.3502.0922)
Kingdoms of Amalur: Reckoning™
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
Market Samurai (Version: 0.93.22)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Business 2010 - English (Version: 14.0.5114.5002)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
neroxml (Version: 1.0.0)
NVIDIA 3D Vision Controller Driver (Version: 280.19)
NVIDIA 3D Vision Controller Driver 280.19 (Version: 280.19)
NVIDIA 3D Vision Driver 280.26 (Version: 280.26)
NVIDIA Control Panel 280.26 (Version: 280.26)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7305)
NVIDIA Graphics Driver 280.26 (Version: 280.26)
NVIDIA HD Audio Driver 1.2.23.3 (Version: 1.2.23.3)
NVIDIA Install Application (Version: 2.1000.25.170)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.8026)
NVIDIA Update 1.4.28 (Version: 1.4.28)
NVIDIA Update Components (Version: 1.4.28)
Picasa 3 (Version: 3.9)
PVSonyDll (Version: 1.00.0001)
Rapport (Version: 3.5.1205.20)
Rapport (Version: 3.5.1304.70)
Realtek High Definition Audio Driver (Version: 6.0.1.5898)
Scrivener (Version: 1610)
Security Task Manager 1.8g (Version: 1.8g)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Sibelius 5 (Version: 5.0.0)
Skype Toolbars (Version: 1.0.4051)
Skype™ 6.11 (Version: 6.11.102)
Speccy (Version: 1.26)
Spotify (Version: 0.9.8.296.g91f68827)
Star Trek Online
Steam (Version: 1.0.0.0)
The Elder Scrolls V: Skyrim
Trusteer Endpoint Protection (Version: 3.5.1304.70)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Vz In-Home Agent (Version: 9.0.59.0)
Warcraft III
Welcome Center (Version: 1.00.3008)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WMV9/VC-1 Video Playback (Version: 1.00.0000)
World of Warcraft (Version: 5.0.4.16016)
 
========================= Devices: ================================
 
Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 28%
Total physical RAM: 8191.37 MB
Available physical RAM: 5878.36 MB
Total Pagefile: 16380.91 MB
Available Pagefile: 13358.93 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.53 MB
 
========================= Partitions: =====================================
 
1 Drive c: (eMachines) (Fixed) (Total:686.54 GB) (Free:549.61 GB) NTFS
3 Drive e: () (Fixed) (Total:465.76 GB) (Free:237.8 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\IBWILLTORREZ-PC
 
Administrator            Guest                    ibwilltorrez             
UpdatusUser              
 
========================= Restore Points ==================================
 
17-05-2014 23:56:28 Windows Update
18-05-2014 00:51:15 Windows Update
 
**** End of log ****


#4 donetao

donetao

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Posted 18 May 2014 - 01:13 AM

Reasons why a computer freezes!

Why Does My Computer Keep Freezing?

 

It is common knowledge that computers, or PCs, can slow down over time, generally as memory depletes. When a computer freezes however, this is extraordinarily frustrating.

 

Here are a list of the common reasons as to why your computer may be freezing.

 

    Software Errors

 

Have you installed any third-party software recently? There are occasions when the functions of software do not cooperate with your Windows platform and if your operating system does not understand what to do, it comes to a stand still and freezes. Try uninstalling any recent additions and assess whether the problem continues

 

    Viruses

 

If your computer is infected with a virus, it can very well freeze. Check to see if your anti-virus software is up to date and fun a full system scan.

 

    Temperature

 

Does your computer heat up? Overheating is a common reason for a computer to freeze. The Central Processing Unit (CPU) is an integral component of your system and it uses a fan to circulate air and keep it running at a normal temperature. If it does start to heat up, or the fan stops working optimally make sure that its vents are not blocked.

 

    Corrupt Files and Disk Space

 

Every time software is installed and uninstalled and every time you browse the internet your computer stores remnants of files, temp files and overtime this can grow to a significant volume. This content is unnecessary and simply takes up space. Running a Registry Cleaner can detect and repair any errors, free up disk space and eliminate clutter. Think of it as a good system tune up. If your computer's registry contain corrupt information it will send Windows off doing useless tasks or running unneeded routines which can result in freezing.

 

    Hard Drive Is Full

 

A computer's hard drive requires at least 15% free space to operate. If yours is too full, delete unwanted software.

 

    Too Many Programs Running

 

Do you have too many programs running at the same time? Your system could be running in circles trying to keep up.

 

    Defrag Your Computer

 

Run the Windows defragmenter to help speed things up. Start>All Programs> Accessories> System Tools>Disk defragmenter. This may take a while to run but it will clean up unused space and 're-file' things again making it easier for your computer to find things when requested to.

 

    Remove Programs From Startup

 

If your computer freezes on start up, there could be too many programs that it is trying to load before it even opens for you to use. Press Start>Run and enter msconfig and then click 'Startup' tab. Un-tick any programs that you do not want to pre-load.

Test your memory!!

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html


Edited by donetao, 18 May 2014 - 01:31 AM.


#5 mrmidnight88

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Posted 18 May 2014 - 02:44 AM

I have run a few virus/malware scans:

 

AVG

Malwarebytes

Spybot

AVAST

Bitdefender

 

All scans are clean.

 

I have run diagnostic checks on my memory and CPU, everything comes back just fine. I cleaned the inside,  have done defrags, a registry cleaner, and unchecked all programs in MSCONFIG, except microsoft programs and my computer now works just fine. I'm curious, what's the safest/easiest way to trouble shoot this problem and figure out what causes the meltdown.



#6 Willy22

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Posted 18 May 2014 - 07:43 AM

- You have "Performance counters" problems. But haven't got a clue how to fix that.

- You have WMI problems. Run Tweaking's "Windows Repair All in one" and make sure you (at least) tick the box "Repair WMI". The program can also repair a lot of (not all) other problems of your Windows system.



#7 hamluis

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Posted 18 May 2014 - 10:14 AM

I would uninstall all versions of AV installed...then install just one.

 

Follow that with a chkdsk /r and see how the system runs.

 

Louis

 

Edit:  Your Seagate drive looks like it's in trouble...Speccy status of warning with no obvious temperature problems.


Edited by hamluis, 18 May 2014 - 12:53 PM.


#8 donetao

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Posted 18 May 2014 - 11:22 AM

The last time I ran Spotify (music program) the computer freaked out and took forever to boot up. Is it possible that the computer overheated? It was very hot yesterday, (95%) no A/C. I have run all sorts of system scans and haven't found anything wrong with memory or anything else.

 

If you think your computer is over heating, there are programs that will monitor that. I use Speedfan, but there are other programs.

You can down load it here, just make sure your down loading Speedfan exe. Free programs are using down load managers, so be careful.

http://www.majorgeeks.com/files/details/speedfan.html



#9 dc3

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Posted 18 May 2014 - 01:37 PM

As Louis has pointed out, the Seagate hdd you are using is displaying a warning in the S.M.A.R.T. status.  This is sufficient reason to run a diagnostic test on the drive.

 

Please download SeaTool for DOS.
 
When the SeaTools for DOS website opens click on I Accept, then click on the Download button in step #4.
 
This download is a ISO image which you will need to burn to a CD in order to create a bootable disc with which to run the diagnostic tests.
 
To burn this ISO file to a CD or DVD use the instructions below.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disc burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
 
Once the disc is created load it in the CD/DVD drive and restart the computer.
 
Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
Please run the short test and include the results in your next post in this topic.
 
 
 
There is no indication that the computer is overheating, all of the temperatures are within tolerances.
 
 
As it has also been pointed out, you are running two antivirus programs and have a third disabled.  Please read the information below so you will understand how this can be detrimental to your operating system.  This could even be contributing to the problems you have described.
 
 IMPORTANT NOTE: Using more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to Windows resource management and significant conflicts that can arise especially when they are running in real-time protection mode simultaneously. Even if one of them is disabled for use as a stand-alone on demand scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up regardless of whether real-time protection is enabled or not. Thus, using multiple anti-virus solutions can result in kernel mode conflicts causing system instability, catastrophic crashes, slow performance and waste vital system resources. When actively running in the background while connected to the Internet, each anti-virus may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
 
Credit for this information goes to quietman7.
 
 
You should not use registry cleaners.  Bleeping Computer does not endorse the use of registry cleaners or optimizers.
 
 
The following was originally posted by Animal, one of our Site Administrators.
 
Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
--------------------------------------------------------------
Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
 
Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
 
Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
 
The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in unpredictable results.
 
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
 
 
 
 
Since disabling service in the System Services (msconfig) I want you to perform a Clean boot.  With this procedure we can locate the service which is causing this problem.
 
You will need to go back to the System Services and re-enable the services before you start the Clean Boot.
 

 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on [b]OK, then restart your computer.

Edited by dc3, 18 May 2014 - 01:43 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 mrmidnight88

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Posted 18 May 2014 - 07:44 PM

Thank you so much for the help. I finished running tweaking and will post back after checking out the HDD.



#11 mrmidnight88

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Posted 18 May 2014 - 11:27 PM

I ran the SeaTools for DOS, but it has very limited options to save the logs. I need a floppy disk I guess. Since I don't know where to get one of those, I'll just recite the cliff notes.

 

The short test failed. I ran a long test. It failed and then passed after repairs. I then immediately followed with another short test that failed again. I am doing the MSCONFIG thing now.



#12 mrmidnight88

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Posted 18 May 2014 - 11:54 PM

This is the Log File from the seaTools short test:

 

Device 0 is Seagate Device ST3750528AS     5VP355JZ                  On Generic PCI ATA

Max Native Address 1465149167Device is 48 Bit Addressed - Number of LBAs 1465149167  ( 750.156 GB )

This drive supports Security Features

SMART is Supported And ENABLED

SMART has NOT Been Tripped

DST is Supported

Logging Feature Set IsSupported

POH 20564  Current Temp 39

 

Started Short DST  5/18/2014 @ 21:36.10

DST -- FAILED - Read Element LBA = 771890937

Your SeaTools Test Code: AFE0A562

Short DST FAILED   5/18/2014 @ 21:36.31

 

 

I just typed it on my laptop, reading it off of the desktop screen.

 

-Zach



#13 donetao

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Posted 19 May 2014 - 12:26 AM

Hello Seagate has options to fix some sectors. IMHO That is not a good sign. Time to save your data and replace your HD.

It looks to me like you have found the problem. Even though some sectors can be repaired, be ready to replace your HD.

Time to back up your important data.

SeaTools for Windows tests SATA, USB, 1394, ATA (PATA/IDE) and SCSI drives. It installs onto your system. SeaTools for Windows is completely data safe. If the drive passes SeaTools for Windows, your troubleshooting can move to other areas.

You did not pass!


Edited by donetao, 19 May 2014 - 12:27 AM.


#14 dc3

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Posted 19 May 2014 - 08:56 AM

mrmidnight88

 

I wasn't concerned about a log from the Seatools scan, just the results.  The results you have posted are indicative of a failing hdd.  You can not depend on this hdd.  

 

I would suggest backing up all of your important data to a form of removable media, like Cds, DVDs, flash drive, an external hdd which you could use with both the laptop and the desktop.

 

After you have all your data backed up I would suggest purchasing another hdd as soon as possible.

 

With what we now know about the hdd there is no need to perform a Clean Boot.

 

Please post the model of this Emachine.

 

Since this is a OEM computer which came with Windows 7 Home Premium 64-bit you will need to install the same.  Most of the newer Emachines come from the factory with a recovery partition.  I've read a couple of articles regarding cloning the entire hdd, including the MBR and the recovery partition, but there are potential problems with that.  Most manufacturers use a modified boot code to tell the computer how to boot to the recovery partition and where to install Windows.  Finding this code and implementing would be problematic.  The best solution would be to contact Acer and see if they will provide you with the installation discs for the operating system and the drivers.  If you need to purchase these discs they should be reasonably priced.    


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 mrmidnight88

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Posted 19 May 2014 - 11:53 PM

Ok so I am not sure how to post the model of the machine, my brother gave it to me. I'll buy a new HDD asap, I've already backed up the seagate to the 2nd HDD on my comp. I'll have to buy another to replace it, but I can use the 2nd HDD as my primary for now. Thank you all for the help!

 

-Zach






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