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Multiple error messages at start-up


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#1 Johnaldo

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Posted 17 May 2014 - 10:24 AM

Hi,

 

When I turned on my laptop this morning I got about 10 error messages, such as ...

  • Monitor.exe Application Error
  • iTunes Helper.exe Application Error
  • TAANotif.exe Application Error
  • hpqtra08.exe Application Error
  • HP Digital Imaging monitor has stopped working
  • Event Monitor User Notification tool has stopped working
  • iTunes Helper has stopped working
  • Registry Monitor has stopped working
  • AVG Diagnostics has stopped working
  • Startup Error ..java.lang.classnotfoundException.org blah, blah......with about 8 supplementary messages

I ran AVG and rebooted in safe mode  - no difference.

 

The only thing I know went wrong yesterday was when Firefox wouldn't restart (again!) and I went to Task Manager to kill the process but accidentally clicked on Explorer.exe ... could that be the problem?

 

The computer is running - after a fashion - but it looks wrong in many areas (lots of fonts changed in Excel, Word and Outlook) and has trouble with pics and videos.

 

Laptop is Acer Aspire 5720 with Vista Home Premium.

 

Hoping for some help, Aldo.


Edited by hamluis, 22 May 2014 - 10:25 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 dc3

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Posted 17 May 2014 - 10:43 AM

Open the Task Manager (Ctrl+Shift+Esc).

 

Click on File, then New Task (Run...)

 

Type in explorer.exe, then click on OK.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Johnaldo

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Posted 18 May 2014 - 02:34 PM

Open the Task Manager (Ctrl+Shift+Esc).

 

Click on File, then New Task (Run...)

 

Type in explorer.exe, then click on OK.

 

DC3,

 

Thanks, I re-ran Explorer.exe ... but I'm afraid it's made no difference - all the error messages still appear.  Many of them disappear after persistent  clicks on 'Close'.

 

But the real bug-bear is 'Adobe Flash Player has stopped working' (which I forgot to mention before) - as this means that numerous items won't run. I've tried up-grading to v13, then v12, then v11 ... all without success.

 

Help!

 

Aldo



#4 Queen-Evie

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Posted 18 May 2014 - 02:38 PM

Try system restore back to a point just before the issues began.

#5 Johnaldo

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Posted 18 May 2014 - 04:19 PM

Never heard of System Restore, so looked it up on Help.

 

Appparently Restore Points are created daily ... but then it says 'No restore points have been created on your computer's system disk' !

 

Aldo



#6 dc3

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Posted 18 May 2014 - 04:53 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Johnaldo

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Posted 20 May 2014 - 09:24 AM

Thanks DC3 - here's what you asked for.

Aldo

 

 

 

Speccy log ... ... http://speccy.piriform.com/results/vMX6zb5svPnd8eP3fVjxt2Q

 

 

Mini Tool Box ... ...

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by John Aldridge (administrator) on 20-05-2014 at 15:20:44
Running from "C:\Users\rachel meredith\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/20/2014 03:14:53 PM) (Source: Perflib) (User: )
Description: PolicyAgent

Error: (05/20/2014 03:14:53 PM) (Source: Perflib) (User: )
Description: OpenIPSecPerformanceDataC:\Windows\System32\ipsecsvc.dllPolicyAgent4

Error: (05/20/2014 03:14:51 PM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (05/20/2014 03:00:03 PM) (Source: Application Error) (User: )
Description: Faulting application avgcomdlgx.exe, version 14.0.0.4563, time stamp 0x53348580, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000135, fault offset 0x00009eed,
process id 0x1f80, application start time 0xavgcomdlgx.exe0.

Error: (05/20/2014 03:00:03 PM) (Source: Application Error) (User: )
Description: Faulting application avgcomdlgx.exe, version 14.0.0.4563, time stamp 0x53348580, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000135, fault offset 0x00009eed,
process id 0x1744, application start time 0xavgcomdlgx.exe0.

Error: (05/20/2014 01:09:45 PM) (Source: Application Error) (User: )
Description: Faulting application FlashPlayerPlugin_13_0_0_214.exe, version 13.0.0.214, time stamp 0x5359c61d, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000135, fault offset 0x00009eed,
process id 0x1cc, application start time 0xFlashPlayerPlugin_13_0_0_214.exe0.

Error: (05/20/2014 01:09:35 PM) (Source: Application Error) (User: )
Description: Faulting application FlashPlayerPlugin_13_0_0_214.exe, version 13.0.0.214, time stamp 0x5359c61d, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000135, fault offset 0x00009eed,
process id 0x1ba4, application start time 0xFlashPlayerPlugin_13_0_0_214.exe0.

Error: (05/20/2014 01:00:01 PM) (Source: Application Error) (User: )
Description: Faulting application DfrgNtfs.exe, version 6.0.6001.18000, time stamp 0x47918abb, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000135, fault offset 0x00009eed,
process id 0x1e58, application start time 0xDfrgNtfs.exe0.

Error: (05/20/2014 00:32:16 PM) (Source: Application Error) (User: )
Description: Faulting application FlashPlayerPlugin_13_0_0_214.exe, version 13.0.0.214, time stamp 0x5359c61d, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000135, fault offset 0x00009eed,
process id 0x2fc, application start time 0xFlashPlayerPlugin_13_0_0_214.exe0.

Error: (05/20/2014 00:32:05 PM) (Source: Application Error) (User: )
Description: Faulting application FlashPlayerPlugin_13_0_0_214.exe, version 13.0.0.214, time stamp 0x5359c61d, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000135, fault offset 0x00009eed,
process id 0x15cc, application start time 0xFlashPlayerPlugin_13_0_0_214.exe0.


System errors:
=============
Error: (05/20/2014 01:00:35 PM) (Source: DCOM) (User: )
Description: {80EE4901-33A8-11D1-A213-0080C88593A5}

Error: (05/19/2014 11:30:16 AM) (Source: Service Control Manager) (User: )
Description: 30000PlugPlay

Error: (05/19/2014 07:05:30 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (05/18/2014 11:54:25 PM) (Source: DCOM) (User: )
Description: {80EE4901-33A8-11D1-A213-0080C88593A5}

Error: (05/18/2014 10:19:23 PM) (Source: RasMan) (User: )
Description: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. The specified module could not be found.

Error: (05/18/2014 10:19:23 PM) (Source: RemoteAccess) (User: )
Description: The Control Protocol EAP in the Point to Point Protocol module C:\Windows\System32\rasppp.dll returned an error while initializing. The specified module could not be found.

Error: (05/18/2014 10:19:23 PM) (Source: RemoteAccess) (User: )
Description: Point to Point Protocol engine was unable to load the C:\Windows\System32\rastls.dll module. The specified module could not be found.

Error: (05/18/2014 10:19:22 PM) (Source: Service Control Manager) (User: )
Description: Remote Access Connection Manager%%126

Error: (05/18/2014 10:19:21 PM) (Source: RasMan) (User: )
Description: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. The specified module could not be found.

Error: (05/18/2014 10:19:21 PM) (Source: RemoteAccess) (User: )
Description: The Control Protocol EAP in the Point to Point Protocol module C:\Windows\System32\rasppp.dll returned an error while initializing. The specified module could not be found.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-05-18 21:58:17.544
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 21:58:17.434
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 21:58:17.372
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 21:58:17.310
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 21:58:01.538
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 21:58:01.476
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 21:58:01.413
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 21:58:01.335
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 16:58:21.367
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-18 16:58:21.304
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\RapportKELL.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 6.1.1)
3ivx MPEG-4 5.0.3 (remove only) (Version: 5.0.3)
Acer Mobility Center Plug-In (Version: 1.0.3003)
Acer ScreenSaver (Version: 1.11.20070515)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader X (10.1.10) (Version: 10.1.10)
Adobe Shockwave Player 12.1 (Version: 12.1.0.150)
ALPS Touch Pad Driver (Version: 8.0.2020.112)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
AVG 2014 (Version: 14.0.3950)
AVG 2014 (Version: 14.0.4577)
AVG 2014 (Version: 2014.0.4577)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
CCleaner (Version: 3.20)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Copy (Version: 130.0.366.000)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.372.000)
DivXCodec
DJ_AIO_06_F2400_SW_Min (Version: 130.0.373.000)
Dropbox (Version: 2.6.33)
Everything 1.2.1.371
F2400 (Version: 130.0.373.000)
Free Video Flip and Rotate version 1.8.10
GPBaseService2 (Version: 130.0.371.000)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
Homestream
HP Deskjet F2400 All-In-One Driver Software 13.0 Rel .6 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Solution Center 13.0 (Version: 13.0)
HPPhotoGadget (Version: 130.0.282.000)
HPProductAssistant (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes (Version: 11.1.5.5)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Launch Manager
LightScribe  1.4.142.1 (Version: 1.4.142.1)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
Media Player (Version: 1.2)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 08.05.0818)
Microsoft_VC100_CRT_SP1_x86 (Version: 10.0.40219.1)
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0.1)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x86 (Version: 1.0.1.2)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nokia Connectivity Cable Driver (Version: 7.1.78.0)
O2 Broadband Assistant (Version: 1.1.35)
O2InstV3Win7UpdateV1 (Version: 8)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenMG Limited Patch 4.7-07-14-05-01
OpenMG Secure Module 4.7.00 (Version: 4.7.00.12140)
PhotoScape
Picasa 3 (Version: 3.9)
Rapport (Version: 3.5.1208.34)
Realtek High Definition Audio Driver (Version: 6.0.1.5443)
Recuva (Version: 1.40)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (Version: 3.51.01)
Scan (Version: 140.0.80.000)
Secunia PSI (2.0.0.3001)
SimpleOCR 3.1
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
SolutionCenter (Version: 130.0.373.000)
Speccy (Version: 1.26)
SpeedTouch 330
Status (Version: 130.0.373.000)
swMSM (Version: 12.0.0.1)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
Trust 100K Series Webcam (Version: 1.0.4.15)
Uninstall 1.0.0.1
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Word 2007 Help (KB963665)
Vista Shortcut Manager (Version: 2.0)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.2 (Version: 2.1.2)
WebReg (Version: 130.0.132.017)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Upload Tool (Version: 14.0.8014.1029)
WinTidy 1.0.11 (Version: 1.0.11)
ZoneAlarm LTD Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 88%
Total physical RAM: 2037.27 MB
Available physical RAM: 227.13 MB
Total Pagefile: 4311.83 MB
Available Pagefile: 2178.94 MB
Total Virtual: 2047.88 MB
Available Virtual: 1949.46 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:32.51 GB) (Free:0.9 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:32.15 GB) (Free:8.61 GB) NTFS
4 Drive j: (HITACHI) (Fixed) (Total:465.65 GB) (Free:423.91 GB) FAT32

========================= Users: ========================================

User accounts for \\ACER-LAPTOP

Administrator            Guest                    John Aldridge            

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 


Edited by Johnaldo, 20 May 2014 - 09:25 AM.


#8 dc3

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Posted 20 May 2014 - 09:33 AM

Open the Task Manager and click on File.

 

Click on New Task (run), type in explorer.exe and then click OK.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Johnaldo

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Posted 20 May 2014 - 03:02 PM

You already suggested that at #2 above, but I ran it anyway - nothing.

 

Meanwhile, with the aid of some anti-trojan software, I've found that I do have virus ... see attachment

 

So what's the best way to get rid of them?

 

Aldo

Attached Files



#10 dc3

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Posted 20 May 2014 - 03:15 PM

What scan did you run?
 
Let's run a couple of scans and see what we find.

Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

 
 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Johnaldo

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Posted 20 May 2014 - 04:31 PM

Couple of problems here, DC3.

 

Firstly, when I tried downloading Eset I get an error message "Failed to create empty document" followed by "You do not have an internet connection".

 

Secondly, I already tried Malwarebytes, but it wouldn't load.

 

Anyway, I know the virus ... what I need is advice on removing it, please.

 

Aldo



#12 dc3

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Posted 22 May 2014 - 09:41 AM

You did post that you had a problem with Firefox, you did not post that you could not get online.

 

When you tried to run Malwarebytes, was this the 2.00 version that I suggested or the previous version.  The reason is that the new version has Chameleon mode embedded in it which will disguise Malwarebytes so that it is harder for malware to recognize it and stop it from running a successful scan.

 

You posted that you had run a anti-trojan software and found the trojan?  What was this program, and why didn't this program remove the trojan? 

 

You obviously have malware and other infections, to address only the trojan is not the way to go about cleaning this computer.

 

You have another problem as well.  The partition which has the operating system installed on it is only 32.1GB with only 3% free space.  With a hdd of this size you should have at least 15% free space, that would be 5GB.  This partition is so full it will be effecting the performance of this computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Willy22

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Posted 26 May 2014 - 08:21 AM

You got another problem. Speccy says that memory usage is at 93% on a 2 GB system and I see a number of processes/programs using LOTS of memory. Combined with only 3% free space on your C:\ drive (Keywords: Swapfile unable to grow) make things only worse. No wonder some programs fail to start properly.

 

Suggestions:

- Use e.g. Ccleaner to disable (not remove) as much start up items as possible and un-install programs. (Hope you got software copies).

- Install PcWinTech's CLEANMEM. (Reduces memory usage). Restart your system.

- Remove all the bad stuff (malware, etc.)

- Buy a larger harddisk. (more memory ???)


Edited by Willy22, 26 May 2014 - 08:39 AM.


#14 dc3

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Posted 26 May 2014 - 09:37 AM

@Willy22

 

The memory issue is not that big of a problem.  What is a big problem is that the only 3% free space no their hdd with the operating system.  The bottom line is that you need to make it a priority to free up space on the partition the operating system is installed on.

 

Optimization and registry cleaning tools are highly discouraged here at Bleeping Computer.  Cleanmem is a optimization tool, and Ccleaner has a registry cleaning option, both should not be used.

 


IMPORTANT NOTE: Using more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to Windows resource management and significant conflicts that can arise especially when they are running in real-time protection mode simultaneously. Even if one of them is disabled for use as a stand-alone on demand scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up regardless of whether real-time protection is enabled or not. Thus, using multiple anti-virus solutions can result in kernel mode conflicts causing system instability, catastrophic crashes, slow performance and waste vital system resources. When actively running in the background while connected to the Internet, each anti-virus may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
 
Credit for this information goes to quietman7.

Edited by dc3, 26 May 2014 - 09:38 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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