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Malware won't go away


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5 replies to this topic

#1 crai

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Posted 17 May 2014 - 08:39 AM

I have various different types of malware on my laptop that say i have to update things, my drivers are broken, casino pop ups and more and despite using adwcleaner, Junkware removal tool, Malwarebytes, Fobar Smart bar (or something like that) it won't go away. Please help!

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#2 jntkwx

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Posted 21 May 2014 - 10:40 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.


Edited by jntkwx, 21 May 2014 - 10:41 AM.

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 crai

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Posted 21 May 2014 - 11:27 AM

I couldn't run the dds because it says don't run in compatibility mode (windows 8) (i did try before however i forgot to put it in the thread)

#4 jntkwx

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Posted 28 May 2014 - 08:19 PM

Hi crai,
 
I apologize for the delayed response. I didn't seem to get a notification email that you replied.
 
:welcome: to Bleeping Computer.
 
My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.
 
Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code or quote boxes (unless explicitly asked to)
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

In the upper right hand corner of the topic you will see the Follow This Topic button. Click on this then choose Receive Notification Immediately and then click Follow This Topic and you will be sent an email once I have posted a response and make the cleaning process faster.
 
Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.
 

 
Please download and run FRST instead:

FRST
Download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.

Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.


Edited by jntkwx, 28 May 2014 - 08:20 PM.

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#5 jntkwx

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Posted 03 June 2014 - 10:22 AM

Hi crai,
 
It has been several days since my last post. Do you still need help?
 
If you do, please follow my previous instructions. :thumbup2:


Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#6 jntkwx

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Posted 06 June 2014 - 08:06 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif





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