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Network Router


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3 replies to this topic

#1 Adams369

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Posted 17 May 2014 - 06:39 AM

had a weird situation happen my home network. runs pretty good without any problems. last night out of the blue everything went wonky. no real connection speed. it varied from good to bad have one desktop and two laptops and a smart blue ray that streams. checked my router cleint list and under it everything was good but it had two mac addresses not recognized with no ip address or host name. when i checked the mac address lookup it was a website for apple and some other company. not sure if thats legit. then my one laptop would not hold the internet at all. Kept dropping. Now this morning everything seems fine. Was it someone on my router should i change the password. Not sure how to do that cant find where to do that in the router. have a vista desktop and two laptops running windows 8. scanned all three with malewarebytes. superantispyware and bitdefender and all is good. dosen't look like any funny processes in task manager. changed the channel from auto to 1 hoping that would work called time warner no help there. buffalo airstation router. I think i know where to change passwod but not sure.

 

any suggestions or help would be great. Thanks

 



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#2 ElfBane

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Posted 17 May 2014 - 08:47 AM

Google "buffalo airstation router password change" and you'll find out how to change the password.

 

The two unknown MAC addresses could have been access from mobile devices maybe? Anyway, if several peeps know the password just assume it may now be compromised.



#3 scotty_ncc1701

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Posted 17 May 2014 - 10:18 AM

1.  Yes to find out how to change the password, search for the instructions.
2.  Remember, if you do a hard reset (e.g. sticking a paper clip in the ressessed hole on the router), everything goes back to factory defaults.
3.  All routers usually have default userids and passwords, which can be found out easily on the Internet, so changing the password is important.
4.  Yes, although "ElfBane" is correct in saying The two unknown MAC addresses could have been access from mobile devices, also consider this as example of mine:

Hostname                           MAC Address
(MY NOTEBOOK - NAME MASKED)        (FIRST PART MASKED):55
(MY DESKTOP - NAME MASKED)         (FIRST PART MASKED):57
(MY WIFE'S COMPUTER - NAME MASKED) (FIRST PART MASKED):d2
VIRTUAL MACHINE ON MY NOTEBOOK     (FIRST PART MASKED):6a

If you're using a virtual machine (e.g. virtualbox from virtualbox.org), you'll have a different MAC Address for each virtual machine, like above.  In the case of my VM, it's been about days since I had it up and running.

5.  Also, about your connection speed, create an account on speedtest.net, and get a baseline of your speed.  If you create an account (although you can test things without an account), you can maintain a history of your speed tests like this:

DATE/TIME               DOWN SPEED  UP SPEED
2014-05-08 13:53 EDT    (MASKED)    (MASKED)
2014-05-04 11:01 EDT    (MASKED)    (MASKED)
2014-02-19 18:12 EST    (MASKED)    (MASKED)
2013-12-08 18:33 EST    (MASKED)    (MASKED)
2013-12-08 16:34 EST    (MASKED)    (MASKED)
2013-11-17 20:57 EST    (MASKED)    (MASKED)

I had a go around with my provider, where they said that I never was provisioned for the speed I was paying for.  I used the above, the lieing employee shutup quickly.


 


Edited by scotty_ncc1701, 17 May 2014 - 10:19 AM.


#4 scotty_ncc1701

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Posted 17 May 2014 - 10:26 AM

This is to provide background on the problem with my provider, so you know you're not alone.

I know this is long, but to a point, I'm kinda in the same situation (service issues), and this gives more info, if you really want to know about it.  If not, please stop.

I've had nothing but problems with my service (WINDSTREAM) for about 11 months now, and it is all because of them!  They made changes in late 2013_06, and the service has been (bleep) since.  I'm locked into WINDSTREAM, because:

1.  I live in a rural area.
2.  Even if I would change providers, the other provider would have to use WINDSTREAM's physical lines.
3.  Satellite Internet service is too expensive.
4.  Satellite Internet Service has CAPS on the data transfer.

Because of this (the problems with WINDSTREAM), I wrote a program that monitors the line, and logs the status every 30 seconds (which can be changed).  Here is an example of the log:

2/3/2014 8:33:46 PM Tried (aarp.org, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:34:16 PM Tried (cbs.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:34:46 PM Tried (paragon-software.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:35:16 PM Tried (alleycode.com, ip: 50.116.0.207); Successful?: True
2/3/2014 8:35:46 PM Tried (mythicsoft.com, ip: 96.31.36.235); Successful?: True
2/3/2014 8:36:16 PM Tried (pixelmetrics.com, ip: 209.212.148.35); Successful?: True
2/3/2014 8:36:50 PM Tried (mythicsoft.com, ip: 96.31.36.235); Successful?: False
2/3/2014 8:37:16 PM Tried (digitalvolcano.co.uk, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:37:46 PM Tried (washingtontimes.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:38:16 PM Tried (fiddler2.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:38:45 PM Tried (mythicsoft.com, ip: 96.31.36.235); Successful?: False
2/3/2014 8:39:16 PM Tried (fiddler2.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:39:45 PM Tried (alleycode.com, ip: 50.116.0.207); Successful?: False
2/3/2014 8:40:16 PM Tried (google.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:40:46 PM Tried (washingtontimes.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:41:16 PM Tried (aarp.org, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:41:46 PM Tried (firebirdsql.org, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:42:16 PM Tried (aarp.org, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:42:46 PM Tried (latimes.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:43:16 PM Tried (firebirdsql.org, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:43:46 PM Tried (latimes.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:44:16 PM Tried (activestate.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:44:46 PM Tried (scootersoftware.com, ip: 192.168.254.254); Connection down, Error code 1
2/3/2014 8:45:16 PM Tried (aarp.org, ip: 170.109.223.150); Successful?: True
2/3/2014 8:45:46 PM Tried (examine32.com, ip: 83.170.124.26); Successful?: True
2/3/2014 8:46:16 PM Tried (memturbo.com, ip: 216.35.15.236); Successful?: True

I'm actually in the process of rewriting it to improve it.  In the above, where you see multiple sites with the "192.168.254.254" address, that tells me that the line is completely down, and the site (e.g. latimes.com) site resolved to my modem/router "192.168.254.254", indicating the line is 100% down.  Please note, my router is integrated into the modem.

WINDSTREAM gives me excuses, after excuses, after excuses.  As I've told them, and others, paraphrasing a TV celebrity:

1.  "I wouldn't believe you if your tongue came notarized"!
2.  "I wouldn't believe WINDSTREAM if WINDSTREAM's tongue came notarized"!

I won't say the person's name, but there is only one (tech) person at WINDSTREAM I've had dealings with lately, a level 2 tech, that seems to know what he's doing.  But one tech out of thousands of employees doesn't change the fact that WINDSTREAM isn't a good company.

As for changing your password on your router, I'd suggest it.  I do that on a regular basis.  My wife sometimes gets frustrated.  I'll for instance tell her on Monday, that I'm going to change the password, and then change it.  She won't use her computer for a few days, and then realize/remember a few days later, that I changed the password.  

I change my modem/router password, at least twice a month, also using a password generation program.  I also periodically change the SSID.  I have "modem insurance".  This means that I pay extra each month, so if the router/modem goes out, it is replace at no cost (note 1).  WINDSTREAM always blames the modem.  Now I have 5 modems, value of $500+, and my "modem insurance" premium I've paid is only a FRACTION of the actual value of all the modem/routers I have.  The last time they sent a new one, they wanted the old one back.  I told them they weren't going to get it back, because I paid for the "modem insurance", and legally the device is mine.

I had a friend that was having issues (in this case, his modem/router was really bad).  So he borrowed one of my modem/routers, got on line, while he waited for his, and when he got it back, gave me my modem/router back.

I had Time Warner/Road Runner for years and years, and basically had no problems with them (maybe I was lucky).  Within the past few of years, they merged with/bought out Insight, and I had nothing but problems with Insight, when they were an independent company.

If I recall correctly, TW will not help customer's that don't have their computers connected directly to the modem, or bought routers from them.

When I was with Insight (not TW), I had a go around with them for problems.  They kept saying it was my equipment that had the issue, not their lines.  Well, I lived in a state that I could record calls without telling the other person.  So I talked to 6 different people, at all levels.  They all said the same thing, that it was their responsibility from the jack out.

I contacted the CEO/President's office.  Got the person's e-mail, and sent them a link to where they could download the audio files.  Well, long story short, that forced them to fix things, and admit they were wrong.  I told them that they had 24 hours to fix it, or I'd see them in court.  They tried to say I illegally recorded them, but I gave them a link to the law, which specifically said I was completely in the right, and thus, the recordings could be used in court.  It was fixed later that day!

So, in summary:
1.  Change your password on the router, it wouldn't hurt.
2.  Check your connection, by connecting each computer DIRECTLY to the modem, and see what happens.
3.  If the above is OK, then if you can, swap out the router for a different one (e.g. borrow a friend's router), and test it again.
4.  I've never heard of a "buffalo airstation router".  I always had good luck with LINKSYS, which is what I recommend.
5.  You may need to push the issue up the "food chain" to get satisifaction.  Here is TW corporate HQ number:

Time Warner Corporate Office & Headquarters
60 Columbus Circle
New York NY 10023
(212) 364-8200


NOTES:
1.  WINDSTREAM doesn't lease the modem/router, you have to buy it.

 






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