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Windows Memory Problems


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3 replies to this topic

#1 T3HTR33

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Posted 16 May 2014 - 11:41 AM

Hello,

 

While using my computer my memory spikes from 20% to 90%+. I only have two applications open, Google Chrome and Adobe Acrobat reader. From the looks of things nothing in my processes is responsible for the spike although svchost.exe is using 115,554. I do not know what to do and my computer will become unresponsive when this happens.

 

I have Windows 7 SP1 x64 with 6.0 GB of RAM on an Asus U56E.


Edited by T3HTR33, 16 May 2014 - 12:13 PM.


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#2 hamluis

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Posted 16 May 2014 - 01:42 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 T3HTR33

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Posted 16 May 2014 - 06:59 PM

Hello hamluis,

 

Thank you for the reply. I have placed my topic in the virus, trojan, etc section for I believe the cause to be malware.

 

Thanks again



#4 hamluis

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Posted 16 May 2014 - 07:30 PM

MRL topic:  http://www.bleepingcomputer.com/forums/t/534545/memory-spikes-in-windows-7-with-no-apparent-culprit-may-be-malware/#entry3370701 .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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