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Issues with windows explorer and shutting down

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4 replies to this topic

#1 shywolf91


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Posted 15 May 2014 - 10:16 PM

I am having two issues with my desktop computer.


When I went to open up control panel, my computer or another folder I am having issues and it is not loading or is very slow. The left side bar has an icon with a magnifying glass and the icons are not loading. Files in the folder are white. Also in control panel the icons do not show up and there is only a white background. My computer folder shows a green loading bar.


Also when I restart/shutdown my computer is stuck at logging off part. I need to force my computer shutdown.


Steps I have looked into.


system restore: there are only two system restore points from 5/13 and 5/14 made by windows update. Should I do a system restore?


clean boot: I did a clean boot with only microsoft and my av (avast free) service running and the issue still occurs.


What could be causing this issue and how can it be fixed?


I have backups of my files but not of my operating system and already did a fresh install a couple of weeks ago and it was fine for awhile.


Also I sometimes get this BSOD (which could be because of a parallel port pci card i recently installed):

Dump File         : 051514-29842-01.dmp
Crash Time        : 5/15/2014 9:06:30 PM
Bug Check Code    : 0x0000007f
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`80050031
Parameter 3       : 00000000`000406f8
Parameter 4       : fffff800`034deae0
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\051514-29842-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 288,673
Dump File Time    : 5/15/2014 9:07:37 PM

Also the BSOD or issue with shutdown/windows explorer happens in safe mode.

Edited by shywolf91, 15 May 2014 - 11:14 PM.

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#2 donetao


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Posted 16 May 2014 - 12:35 AM

Hello! http://msdn.microsoft.com/en-us/library/ms854946.aspx

#3 shywolf91

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Posted 16 May 2014 - 12:37 AM

Okay I think i found the issue. It was the card reader installed on my desktop that was causing the BSOD and issue with windows explorer.

Edited by hamluis, 16 May 2014 - 07:22 AM.
Removed unnecessary quote box - Hamluis.

#4 Wolverine 7

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Posted 16 May 2014 - 12:43 AM

Hi,do you remember what you did before the problems began?


What changes did you make before the problems began?

Run a virus scan,Malwarebytes in Safe mode and Eset online scan,


Try the Performance troubleshooter and see if that helps,
(Start button -  Control Panel,In the search box, type troubleshooter, and click Troubleshooting. Under System and Security, click Check for performance issues).

Also.run the file checker - Start, All programs - Accessories. Right Click Command Prompt and select Run as administrator.

In the Command Prompt window type “sfc /scannow” (without quotes) and then press Enter.
When the scan completes, close the command prompt window, restart the computer and see if your issues remain.

#5 shywolf91

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Posted 16 May 2014 - 12:51 AM

I found the issue: card reader (hardware)


also no viruses, sfc scan showed no issues.

Edited by hamluis, 16 May 2014 - 07:21 AM.
Removed unnecessary quote box - Hamluis.

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