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hijackfree (just scared me to hell) please help


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#1 GreekEnigma

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Posted 15 May 2014 - 03:32 PM

im brand new here

please someone read this post i did about 10mins ago  http://www.bleepingcomputer.com/forums/t/534467/i-think-im-infected-dnt-know-how-to-use-adwcleaner/

 

in short this laptop is my brother (who knows what he does on it) but i use it as i dnt have a laptop yet

 

i have a disablity so please be patient with me (hard to think)

 

im convined this laptop is malware or virus do to volume bar showing for no reason at times

 

anyway i scanned with malwarebytes and all seemed fine

 

i then looked on this site and adwcleaner results scare me (unsure if its bad i saved pics but dnt know how to post  it here)

 

also because of beepingcomputer i installed emsisoft anti-malware (wish i didnt as install was horrable.had to look really hard to see freeware install and the etup is horrable but i must admit it found somethings (again unsure if their bad?)

 

but i was looking around the software and clicked something called hijackfree (guess its included with it)

and im scared as it says things about key logger etc????

 

please someone help me im dissabled (body and in mind very bad)

and i dnt know how to findout if laptop has nasties and how to get the nasties off the laptop

all the banking etc on this laptop etc has now scarred me



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#2 McSheHe

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Posted 15 May 2014 - 04:12 PM

asdf

 

 

ooops I didn't mean to reply 


Edited by McSheHe, 15 May 2014 - 04:15 PM.


#3 quietman7

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Posted 15 May 2014 - 04:16 PM

Emsisoft Anti-Malware is an antivirus platform that uses three security levels (or layers) in order to provide protection. These layers are made up of: surf protection, a dual-engine file guard, and advanced behavioral analysis. EAM combines its technology with Bitdefender Anti-Virus utilizing two scanning engines. I have been using it for a long time now...sorry to hear you are having issues with it.

Emsisoft Highjackfree (formerly a-squared) works in a similar manner to HijackThis, an advanced enumerator (similar in some respects to a registry editor) that is used to display certain areas of the Windows registry where the majority of malware reside. HijackThis and Emsisoft Highjackfree will scan these areas of your system and then create a log to help diagnose the presence of undetected malware in known hiding places. However, since they only scan certain areas of a computer's system/registry, a hijackthis log may not always show all the malware on your system. Most of the log entries are required to run a computer and removing essential ones can potentially cause serious damage such as loss of Internet connectivity or problems with your operating system which could preventing it from starting.

Using these types of tools requires advanced knowledge about the Windows Operating System and relies on trained experts to interpret the log entries and investigate them in order to determine what needs to be fixed. This is because they sometimes provide misleading and/or questionable results. If you do not have advanced knowledge about computers or training in malware investigation, you should NOT fix anything with these analyzers without consulting a expert as to what to fix.

Further, be aware that HijackThis only scans certain areas of a computer's system/registry to help diagnose the presence of undetected malware in known hiding places. Given the sophistication of malware hiding techniques used by attackers in today's environment, HijackThis is limited in its ability to detect infection and generate a report outside these known hiding places. This limitation has made its usefulness nearly obsolete since a HijackThis log cannot reveal all the malware residing on a computer. As such, HijackThis has been replaced by other preferred tools like DDS, OTL and RSIT that provide comprehensive logs with specific details about more areas of a computer's system, files, folders and registry keys which may have been modified by malware infection.

Unless you know how to read and analyze logs from DDS, OTL or RSIT there's no point on downloading and using them. If those tools are needed for a malware infection you should seek assistance from an expert who will advise you accordingly. Like HijackThis, these are powerful tools which rely on trained experts to interpret the log entries, determine what needs to be fixed and plan a strategy for disinfection.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#4 GreekEnigma

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Posted 15 May 2014 - 05:02 PM

Im in the uk and its getting late

i think its best you delete all the threads ive made etc for the recieved some elses email

as you closed a thread i wanted advice about the security i was using

sorry if ive messed things up

or should i just leave it as thi and do what youve asked from part 6 tomorrow

thanks so much :)



#5 quietman7

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Posted 15 May 2014 - 05:41 PM

I deleted two of your other topics since they were essentially duplicates.

You advised you were concerned about entries in the hijackfree log. Those and similar logs are not permitted in this forum. For someone to review and analyze it, the log must be posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum. If that is what you want to do, then you should follow the instructions I provided previously...even if it means waiting until tomorrow.
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#6 GreekEnigma

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Posted 16 May 2014 - 12:28 PM

I deleted two of your other topics since they were essentially duplicates.

You advised you were concerned about entries in the hijackfree log. Those and similar logs are not permitted in this forum. For someone to review and analyze it, the log must be posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum. If that is what you want to do, then you should follow the instructions I provided previously...even if it means waiting until tomorrow.

Ok ive done it http://www.bleepingcomputer.com/forums/t/534542/fake-java-quicktime-plus-more-issues-i-think-help-please-im-disabled/

but my logs dont show up like everyone elses on here? (mine you have to download?should i change something?)

have i done something wrong?

ps thankyou for the help :)....most greatfull

 

also do i post both logs dds & attach or just the dds one?

 

ooops just noticed i have to copy and paste it...do i only post the dds one or both (the attach one as well?)


Edited by GreekEnigma, 16 May 2014 - 12:47 PM.


#7 quietman7

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Posted 16 May 2014 - 02:58 PM

The dds.txt log you posted is fine. When your Helper replies they will advise if they need to see the attach.txt log.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

Since you did make another reply, I edited your first post to include what you posted in your second reply...then deleted it so your topic shows no replies.


If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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