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Dell E6410 Laptop does not boot up - Possible Hard Drive Failure


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#1 Anzeroth

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Posted 15 May 2014 - 09:21 AM

Yesterday, I shut down my laptop. Today, I turned it on and it failed to boot. I was firstly presented with the Dell logo screen and then a black screen.

I tried to repair the problem with Startup repair, but to no avail. The problem got stuck at “Searching for startup errors”.

Then I tried to repair it by booting up with the Windows Disc and repairing it from there. This did not work as well. The program got stuck at “Searching for Windows Installations”.

Re-installing Windows also didn’t work, as it got stuck at “Expanding Windows Files”.

 

After running some diagnostics this are the errors I was presented to:

 

 

Yesterday, I shut down my laptop. Today, I turned it on and it failed to boot. I was firstly presented with the Dell logo screen and then a black screen.

I tried to repair the problem with Startup repair, but to no avail. The problem got stuck at “Searching for startup errors”.

Then I tried to repair it by booting up with the Windows Disc and repairing it from there. This did not work as well. The program got stuck at “Searching for Windows Installations”.

Re-installing Windows also didn’t work, as it got stuck at “Expanding Windows Files”.

 

After running some diagnostics this are the errors I was presented to:

 

8FdeJEEl.jpg

 

Any suggestions as to what do and/or how to fix this?


Edited by Anzeroth, 15 May 2014 - 09:22 AM.


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#2 zingo156

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Posted 15 May 2014 - 09:26 AM

It does appear you have a bad hard drive. Likely bad blocks are causing the error: msg DISK - block interupt request.

 

If it is under warranty, contact dell and they will send you a new drive. If it is not under warranty, you may need to buy the new drive out of pocket.

 

You can find out just how bad the drive is by running the test I post below called MHDD.

 

If a hard drive has a smart status warning or the drive is questionable this test may be of use NOTE this test does not work with AHCI or Raid sata operation. It must be done with IDE, ATA, or compatibility mode:

 

Before running this test it would be a good idea to backup any data that you cannot afford to lose. This test uses the hard drive at 100%. If the drive is failing or has problems it is possible for the drive to fail suddenly especially during heavy use as this test will do. It is unlikely but still I recommend backing files up to be safe. Here are the instructions to run the test:

 

The first step will be to burn MHDD to a disc as an image (cd preferably). MHDD Can be found here: http://hddguru.com/software/2005.10.02-MHDD/  Click the Last version of MHDD, CDROM iso-image download and burn this file directly to a disc.

 

TO CHANGE SATA OPERATION: (You may need to use your keyboard arrow keys and enter key if you can not click to change settings).

After burning the disc, restart the laptop and start tapping f2 or f1 or delete right away to get into the bios. There you should see System Configuration, expand that by clicking the + button (or using your arrow keys and enter key). In that list there should be something called Sata operation. (Sata Operation may also be by itself in that first screen list)

Click on sata operation and take note of the current setting to the right it will probably be set to AHCI it will need to be switched back to this after MHDD is done running. Select ATA, compatibility or ide mode and then click apply. Save and exit the bios, or if apply was the only option you can use Ctrl+Alt+Delete to restart.

COMMON BOOT MENU/BIOS keys: https://support.fixmestick.com/hc/en-us/articles/201577043-How-to-get-to-your-Boot-Menu-or-your-BIOS-settings

 

Now with the burned disc in the drive after a restart, start tapping (F12 Dell, Toshiba, Lenovo), (F9 HP), or (Esc HP, Samsung, Sony) on the keyboard (or change your boot options to boot to cd/dvd first). This will bring up the boot options menu. Select cd/dvd/cd-rw drive and hit enter.

If this worked correctly and booted to mhdd you should see a screen that says Microsoft windows 98 startup menu. You can let the timer run out or just hit enter on option (2 . Start computer without SCSI support).

 

Now you should see a screen with numbers, most of these will not have any device listed behind them but one number should for example on my dell computer number 6 has WDC WD1600BEVT-75A23T0… and at the end a number in white which is the size of the drive.

Example: If your drive is a 500gb I would expect that number in white to be somewhere around 500,107,862,016 or close to. Find the correct drive to test then on the keyboard type the number in front of the drive (in my case it was 6) and then hit enter.

 

Now you should have a screen with MHDD> and a blinking cursor.

Now hit F4 on the keyboard 2 times and this will start scanning the hard drive.

You should be able to see the computer start scanning, each block represents 255 sectors (130560 bytes) on the hard drive. What we are looking for will show up on the right side of the screen.

There is a list on the right which shows numbers:

<3

<10

<50

<150ms

Etc…

 

Anything below the <150ms is a slow sector or a problem sector. Slow sectors <500 or >500 will slow down the computer. If there are a lot of these one after another (several 1000 or more) the drive should probably be replaced. Also if you have any at the end that were marked as UNC this means the drive has uncorrectable errors and the hard drive should probably be replaced.

Basically if you have any sectors that are below <150 (green) let me know and if possible the total number of them.

 

If all of the sectors were ok and fell within the range of:

<3

<10

<50

<150ms

Then the hard drive is ok, if there are only a few that are slow <500 or >500 the hard drive should be ok to use.

 

NOTE: that if there are many slow sectors one after another or you start having error after error the drive is in bad shape and I recommend ending the test. To end the test hit the Esc key.

 

After you are done testing you will need to go back into the bios by restarting the computer and tapping F2, F1, Delete (or whatever key gets you into bios). Go back to Sata Operation and change it back to the default which probably was AHCI.

Then restart and the computer should boot again.

(If you are getting a blue screen and the computer restarts go back into the bios and confirm that Sata Operation is set to what it was before changing it to IDE, ATA, or compatibility).


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.




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