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Windows Updates wont install


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23 replies to this topic

#1 Kevier

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Posted 14 May 2014 - 06:17 PM

I was given a Windows 7 Laptop that hasn't been used in over a year when i try to update, it downloads the updates with 1 failure and then go to restart after that i get  stage 1 of 4 configuring service pack gets to about 30% shuts down restarts then it goes to  preparing to update that gets to 30% restarts into startup repair and then back to preparing to update and then just loops and i cant access Safe Mode during this time so i have to dism.exe /image:C:\ /cleanup-image /revertpendingactions to get back into normal mode


Edited by Kevier, 14 May 2014 - 06:19 PM.


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#2 dicke

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Posted 14 May 2014 - 07:34 PM

Hi,

What are the results of running CHKDSK /R? from the C: prompt as administrator?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 Kevier

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Posted 15 May 2014 - 03:46 PM

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          5/14/2014 5:19:06 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      computer
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is eMachines.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  323072 file records processed.                                         

File verification completed.
  1710 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  43 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  386574 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  323072 file SDs/SIDs processed.                                        

Cleaning up 1170 unused index entries from index $SII of file 0x9.
Cleaning up 1170 unused index entries from index $SDH of file 0x9.
Cleaning up 1170 unused security descriptors.
Security descriptor verification completed.
  31752 data files processed.                                           

CHKDSK is verifying Usn Journal...
  36042832 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  323056 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  45843815 free clusters processed.                                        

Free space verification is complete.
Windows has checked the file system and found no problems.

 231506209 KB total disk space.
  47588268 KB in 146934 files.
    106876 KB in 31753 indexes.
         0 KB in bad sectors.
    435805 KB in use by the system.
     65536 KB occupied by the log file.
 183375260 KB available on disk.

      4096 bytes in each allocation unit.
  57876552 total allocation units on disk.
  45843815 allocation units available on disk.

Internal Info:
00 ee 04 00 0a ba 02 00 8b 25 05 00 00 00 00 00  .........%......
d9 00 00 00 2b 00 00 00 00 00 00 00 00 00 00 00  ....+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-14T21:19:06.000000000Z" />
    <EventRecordID>70852</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>computer</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is eMachines.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  323072 file records processed.                                         

File verification completed.
  1710 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  43 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  386574 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  323072 file SDs/SIDs processed.                                        

Cleaning up 1170 unused index entries from index $SII of file 0x9.
Cleaning up 1170 unused index entries from index $SDH of file 0x9.
Cleaning up 1170 unused security descriptors.
Security descriptor verification completed.
  31752 data files processed.                                           

CHKDSK is verifying Usn Journal...
  36042832 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  323056 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  45843815 free clusters processed.                                        

Free space verification is complete.
Windows has checked the file system and found no problems.

 231506209 KB total disk space.
  47588268 KB in 146934 files.
    106876 KB in 31753 indexes.
         0 KB in bad sectors.
    435805 KB in use by the system.
     65536 KB occupied by the log file.
 183375260 KB available on disk.

      4096 bytes in each allocation unit.
  57876552 total allocation units on disk.
  45843815 allocation units available on disk.

Internal Info:
00 ee 04 00 0a ba 02 00 8b 25 05 00 00 00 00 00  .........%......
d9 00 00 00 2b 00 00 00 00 00 00 00 00 00 00 00  ....+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>



#4 Kevier

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Posted 16 May 2014 - 06:35 AM

any ideas



#5 donetao

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Posted 16 May 2014 - 10:40 AM

Hello! You might try some things here. There is a trouble shooter at the very top you can down load.

http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7


Edited by donetao, 16 May 2014 - 10:42 AM.


#6 Kevier

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Posted 16 May 2014 - 10:46 AM

i have tried that finds no errors



#7 Wolverine 7

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Posted 16 May 2014 - 11:26 AM

Have a look at this

 

http://www.thewindowsclub.com/windows-updates-fail-to-install

 

Run the Fixwu tool,item 6,worked on this machine,bought second hand and barelly used,but updates were failing,this fixed the issue for me.



#8 Kevier

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Posted 16 May 2014 - 11:36 AM

was yours doing the preparing to update up to 30% shutting down and going into startup repair



#9 Kevier

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Posted 16 May 2014 - 11:37 AM

ran the Fixwu said it ran successfully applying updates now and going to restart



#10 Kevier

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Posted 16 May 2014 - 08:17 PM

it seemed to fix things at first  but after reboot windows starts up but before i can get to the logon screen i get this error
C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.17601. 17825_none_2b253c8271ec7765\gdiplus.dll is either not designed to run on windows or it contains an error. try installing the program again using the original installation media or contact your system administrator or the software vendor for support



#11 Wolverine 7

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Posted 17 May 2014 - 03:44 AM

was yours doing the preparing to update up to 30% shutting down and going into startup repair

 

No i just checked the system,ran virus check,filechecker,chkdisk,all ok then i looked at the update status and their were 4 failed

updatedes,so i ran the fix and updated,but i knew by then system was sound.

 

gdiplus.dll is a system process for the GDI graphics interface,its probably corrupted for some reason,

Can you boot the system in normal or safe mode?if you can boot to safe mode you might be able to restore

back before the problem.

 

This shows you your options

http://pcsupport.about.com/od/findbyerrormessage/a/gdiplus-dll-not-found-missing-error.htm

 

do you you have install media,disk?



#12 Kevier

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Posted 17 May 2014 - 05:39 AM

i downloaded the iso from the miscrosoft forum but I cant get it to work with windows 7 usb/dvd download tool because im trying to use a usb



#13 Wolverine 7

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Posted 17 May 2014 - 11:45 AM

Do you mean the tool doesnt work on your machine or that you cant boot from usb?

Can you boot into safe mode or is it just stuck?



#14 Kevier

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Posted 17 May 2014 - 11:56 AM

it wont boot in any mode

 

and i try to create a clean install usb with Windows 7 USB/DVD download tool isn't working

 

i download the windows 7 home premium (64) and try to put it on a usb with Windows 7 USB/DVD download tool but when i select the iso and hit next it says that it isn't a valid iso and to select a valid one



#15 Wolverine 7

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Posted 17 May 2014 - 02:38 PM

Ok,i would download the iso again and re run the tool.

We,ve got to be able to boot the computer or we cant do much.

Hopefully you made backups of your files etc.

 

I would make the bootable flash drive on another clean computer and use that?

What are your system specs,ie does it have any built in recovery option?






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