A friend of mine told me how her laptop's screen sometimes randomly went black, white and then back to normal I suggested her to do a quick check for malware with MBAM, which I always use. It found about 4 PUP's (2 sweetIM, Iminent and a PutlockerDownloader folder). We tried to delete it using MBAM, but as soon as I clicked 'Apply Changes', her laptop just quit out of nowhere. Now I know MBAM isn't supposed to just quit or even restart after deleting what it found, so I downloaded Adwcleaner to try and fix what may remain on her laptop - I've never had a problem with it.
After that though, Firefox now keeps showing two 'Welcome' and one 'Thank you for downloading Video downloadhelper' tab. Every time the homepage was changed in the settings and Firefox was restarted afterwards, it keeps coming up with these tabs. So we tried uninstalling and reinstalling, but the problem persists.
Does anyone know why this happens and how to fix it? Is the problem still caused by malware that doesn't want to be removed or has Adwcleaner changed/deleted something in the registry that now blocks any changes from saving?
She's on a Windows 7 laptop and uses Norton as her usual AV program.
-- Edit: solved!
Edited by MsImAQuickStudy, 15 May 2014 - 11:09 AM.