Hello everyone -
I am trying to fix my grandpa's computer. It is a HP Pavilion Media Center a1632x Desktop PC. I believe he had a virus on it because it literally would not let you do anything but play solitaire. Error messages when you tried to open the internet, error messages when you tried to set the computer back to a different date, error messages when you tried to delete, add or change any system files.
So after a few hours trying to remedy, no luck finding any kind of application recovery or recovery cd I saved all personal files and reformatted the hard drive and put windows xp back on. It must be an outdated version or a version that came out before his computer did. (I don't know this is all speculation) It still won't connect to the internet. Network driver not installed maybe? I don't really know. I'm not a computer guy.
He has DSL through verizon and the lights on the modem seem just fine. I can't access the modem though. It is a Westell G90 - 610045 - 20 It says there is no internet connection to be found and error messages. The computer used to get on the internet just fine prior to this melt down about a month ago.
Sorry if this is a sporatic email. I am learning as I go on this. I can provide more details if it helps clear the air to hone in on the issue too.
Thanks for the help