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windows defender removal


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37 replies to this topic

#1 nine1bird

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Posted 13 May 2014 - 08:22 PM

i'm trying to remove windows defender along with a narrowing of open processes on start up.  the machine is slow and occasionally closes down by it self.  it won't let me down load anything at all.  i've tried sever anti virus programs and spybot, nothing found.  i could use help please.



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#2 noknojon

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Posted 13 May 2014 - 08:29 PM

Hello -

 

Download Security Check by Screen317 from HERE or HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If any security program requests permission to access the Internet, allow it to do so.

 

 

Next -

Download MiniToolBox, Save it to your desktop and run it.
Checkmark the following boxes:

• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size. 
Click Go and copy / paste the result (Result.txt).

 

Next -

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only post the link)



#3 nine1bird

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Posted 13 May 2014 - 09:01 PM

i can't download anything.  thought i said that.



#4 nine1bird

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Posted 13 May 2014 - 09:09 PM

i tried, security check said it contained a virus and was deleted.  that is my problem.



#5 nine1bird

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Posted 13 May 2014 - 09:29 PM

ok, by the grace of our friend, USB key  i've got it, it's looking.  will post back with results.  i appoligize for my shortness, this is frustraiting.  thank you for helping. :D



#6 noknojon

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Posted 13 May 2014 - 09:30 PM

Please read How To Temporarily Disable Your Anti-virus, as all removal or detection tools are found by one or several Antivirus programs as "not good".



#7 nine1bird

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Posted 13 May 2014 - 09:59 PM

 Results of screen317's Security Check version 0.99.83 
 Windows Vista Service Pack 2 x86 (UAC is disabled!) 
 Internet Explorer 9 
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
AVG Anti-Virus Free  
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 Java™ 6 Update 30 
 Java™ 6 Update 2 
 Java version out of Date!
 Adobe Reader 8 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Spybot Teatimer.exe is disabled!
 Kaspersky Lab Kaspersky Anti-Virus 14.0.0 avp.exe 
 Kaspersky Lab Kaspersky Anti-Virus 14.0.0 avpui.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 



#8 nine1bird

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Posted 13 May 2014 - 10:08 PM

in post 6 above, was i supposed to disable BEFORE i ran security check?  or just before the next steps?



#9 noknojon

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Posted 13 May 2014 - 10:18 PM

It was just because you had said "it won't let me down load anything at all." so I posted it as an option.

 

If (like will happen at times) you have several Antivirus programs Active at the same time, you need to disable them.



#10 nine1bird

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Posted 13 May 2014 - 10:23 PM

thank you, i figured as much but thought i'd ask to be sure.  i once uninstalled the antivirus, and it still wouldn't let me down load anything.   i just added the malware bytes and avg today.



#11 nine1bird

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Posted 13 May 2014 - 10:26 PM

so i figure i have to fix the windows user account control UAC, windows  security center, and spybot.  but i have no idea how.  then eventually update java and adobe, which i figure are not very important.  would this be correct?



#12 noknojon

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Posted 13 May 2014 - 10:47 PM

Please post the next item (if you can) and we will check what Antivirus / Antimalware programs are active.

 

Then we can update Adobe and Java also -



#13 noknojon

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Posted 13 May 2014 - 10:57 PM

Please note that all 3 items I posted will combine to give us an overall look at your problem.

 

Often it is not good to half repair a system and walk away thinking it is a bit better, so we can leave it there.



#14 nine1bird

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Posted 13 May 2014 - 11:01 PM

sorry, my bad, i missed those.  will do immediately. :D



#15 nine1bird

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Posted 13 May 2014 - 11:19 PM

mini too box:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Patricia (administrator) on 14-05-2014 at 00:18:52
Running from "C:\Users\Patricia\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/13/2014 11:35:35 PM) (Source: Application Error) (User: )
Description: Faulting application SDTools.exe, version 2.0.12.150, time stamp 0x50a24631, faulting module rtl150.bpl, version 15.0.3953.35171, time stamp 0x4cca139f, exception code 0xc0000005, fault offset 0x0000a118,
process id 0x2098, application start time 0xSDTools.exe0.

Error: (05/13/2014 04:56:00 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/13/2014 04:52:26 PM) (Source: MsiInstaller) (User: Patricia-PC)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (05/13/2014 04:14:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/13/2014 04:14:01 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (05/13/2014 02:04:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/13/2014 01:58:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/13/2014 01:57:26 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (05/13/2014 00:14:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/13/2014 00:13:30 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

System errors:
=============
Error: (05/13/2014 10:31:15 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.

Error: (05/13/2014 10:31:15 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume1.

Error: (05/13/2014 08:00:32 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.6.227 for the Network Card with network address 00215C28018F has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (05/13/2014 06:29:45 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.6 for the Network Card with network address 00215C28018F has been denied by the DHCP server 192.168.6.1 (The DHCP Server sent a DHCPNACK message).

Error: (05/13/2014 04:57:12 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (05/13/2014 04:56:19 PM) (Source: Service Control Manager) (User: )
Description: QuickPlay Task Scheduler (QTS)QuickPlay Background Capture Service (QBCS)%%1070

Error: (05/13/2014 04:56:18 PM) (Source: Service Control Manager) (User: )
Description: QuickPlay Background Capture Service (QBCS)

Error: (05/13/2014 04:56:00 PM) (Source: Service Control Manager) (User: )
Description: 30000avp

Error: (05/13/2014 04:56:00 PM) (Source: Service Control Manager) (User: )
Description: Spybot-S&D 2 Security Center Servicewscsvc

Error: (05/13/2014 04:56:00 PM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Microsoft Office Sessions:
=========================
Error: (01/15/2013 09:11:24 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 1524 seconds with 300 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2014-05-13 23:36:55.741
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kneps.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:36:55.110
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kneps.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:36:54.485
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kneps.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:36:53.857
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kneps.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:36:53.226
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kneps.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:36:52.594
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kneps.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:35:35.180
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kl1.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:35:34.346
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kl1.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:35:33.722
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kl1.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-13 23:35:33.101
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\kl1.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
3D Home Architect® Deluxe 3.0
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.175)
Adobe Reader 8.3.1 (Version: 8.3.1)
Adobe Shockwave Player (Version: 10.2.0.023)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
AVG SafeGuard toolbar (Version: 18.1.5.515)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
Codec Package Packages
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.36.7.60)
CyberLink YouCam (Version: 1.0.1002)
D3DX10 (Version: 15.4.2368.0902)
DC-Bass Source 1.3.0
DirectVobSub 2.40.4209 (Version: 2.40.4209)
DVD Suite (Version: 5.5.0928)
EA Link (Version: 3.1.1.4)
EPSON XP-200 Series Printer Uninstall
ffdshow v1.1.4399 [2012-03-22] (Version: 1.1.4399.0)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.24.7)
Haali Media Splitter
Hauppauge MCE XP/Vista Software Encoder (2.0.25149) (Version: 2.0.25149)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check (Version: 1.1.11.0)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.62.5)
HP Active Support Library (Version: 2.3.0.2)
HP Doc Viewer (Version: 1.02.0001)
HP Photosmart 6520 series Basic Device Software (Version: 28.0.1315.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Quick Launch Buttons 6.30 E1 (Version: 6.30 E1)
HP QuickPlay 3.6
HP QuickTouch 1.00 C4 (Version: 1.0.7)
HP Smart Web Printing (Version: 3.0.17.0)
HP User Guides 0090 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 H2)
HPNetworkAssistant (Version: 1.1.70)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
Intel® Graphics Media Accelerator Driver
iWin Toolbar (Version: )
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 2 (Version: 1.6.0.20)
Java™ 6 Update 30 (Version: 6.0.300)
Jewel Quest (remove only)
Jewel Quest III
JNLP
Juniper Networks Secure Application Manager (Version: 6.5.0.15977)
Juniper Networks Setup Client (Version: 2.1.3.7631)
Juniper Networks Setup Client Activex Control (Version: 2.1.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky Anti-Virus (Version: 14.0.0.4651)
LabelPrint (Version: 2.20.2128)
Lagarith Lossless Codec (1.3.27)
LAME v3.99.3 (for Windows)
magicJack (Version: 2.0.6073.4413)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
Marvell Miniport Driver (Version: 10.22.4.3)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: HPCMPQ1902)
NetWaiting (Version: 2.5.46)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenSource Flash Video Splitter 1.0.0.5 (Version: 1.0.0.5)
Power2Go (Version: 5.6.3327)
PowerDirector (Version: 6.5.2129)
PSSWCORE (Version: 2.02.0000)
QuickPlay SlingPlayer 0.4.6 (Version: 0.4.6)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.52.02 (Version: 3.52.02)
Segoe UI (Version: 15.4.2271.0615)
SketchUp 8 (Version: 3.0.15158)
Slingbox Flash Tour (Version: 1.0.0)
SlingPlayer (Version: 1.04.0206)
Spybot - Search & Destroy (Version: 2.0.12)
swMSM (Version: 12.0.0.1)
The Sims™ Life Stories (Version: 1.00.0000)
Touch Pad Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Verizon Online DSL
VideoToolkit01 (Version: 100.0.128.000)
Viewpoint Media Player
WeatherBug Gadget (Version: 1.0.0.6)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Xvid Video Codec (Version: 1.3.2)

========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 3061.61 MB
Available physical RAM: 1051.48 MB
Total Pagefile: 6325.5 MB
Available Pagefile: 4348.73 MB
Total Virtual: 2047.88 MB
Available Virtual: 1952.75 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:221.2 GB) (Free:133.17 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.68 GB) (Free:1.99 GB) NTFS
4 Drive f: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
5 Drive h: (ACTIVE BOOT) (Removable) (Total:7.63 GB) (Free:7.38 GB) FAT32

========================= Users: ========================================

User accounts for \\PATRICIA-PC

Administrator            Guest                    Patricia                

**** End of log ****






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