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Computer won't boot

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#1 savillejp


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Posted 13 May 2014 - 10:19 AM

I just did a motherboard swap for a customer on a Dell Inspriron 500 series desktop. The motherboard is identical, and I rarely have issues when swapping, so I know this failure to boot is software related. Normally, I would just reinstall Windows 7 and send it out the door, however this is another business computer and I would like to be able to retain their info and programs. So I'm turning to you guys to try and help.


I've already booted to recovery and ran FRST64, so here's that. Thanks, in advance, to whoever picks up this topic!

Mod Edit:  Removed FRST data, not allowed/used in this forum...it is a malware tool used for malware issues - Hamluis.

Edited by hamluis, 13 May 2014 - 10:53 AM.

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#2 dc3


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Posted 13 May 2014 - 10:58 AM

The chipset for the motherboard has to be exactly the same as the original motherboard or hdd will see different PNP IDs.  These new IDs will basically confuse the hdd and it will not be able to boot into Windows.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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