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Unable to uninstall program


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#1 deadeyejack

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Posted 13 May 2014 - 08:47 AM

Have Windows 7 Professional.  Suspect Sansa Updater installed on 7/19/2012, Version 1.313, published by SanDisk Corp to be corrupt (?).  Have tried uninstalling in Programs with the uninstall program that came with the OS.  Have also tried uninstalling with REVO UNINSTALLER.

 

Also have a problem with random items which appear BLUE and are double underlined.  Whenever the cursor moves over them a popup appears that has nothing to do with the subject underlined.

 

Hope someone can help before I spend $ on a chance someone locally can help.

Thank you


Edited by hamluis, 13 May 2014 - 09:04 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dc3

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Posted 13 May 2014 - 11:36 AM

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 deadeyejack

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Posted 15 May 2014 - 05:46 PM

Well that sure worked as far as I can tell at this time.

Got 3 full pages of deletes from the scan.

You are just wonderful!!!!!!!!!



#4 dc3

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Posted 16 May 2014 - 08:13 AM

Please post the log as requested.

 

If there was that much removed your computer should be running noticeably faster.

 

 
Please download Junkware Removal Tool.
 
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
 
Click on Run to initiate the installation.
 
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
 
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
 
The tool will open and start scanning your system.
 
Please be patient as this can take a while to complete depending on your system's specifications.
 
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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