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Posted 13 May 2014 - 04:26 AM
Posted 13 May 2014 - 07:17 AM
Lets see if we can offer some ideas -
Download Security Check by Screen317 from HERE or HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.
Download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
Click Go and copy / paste the result (Result.txt).
Malwarebytes Anti-Malware is a much better program than SUPERAntiSpyware at this time. (please use it)
Malwarebytes Anti-Malware Free version 22.214.171.1240 has now been upgraded to Version 2.0.1
Please follow Free version removal methods. (link is to Malwarebytes site) if required -
* Download Malwarebytes Anti-Malware Free and save it to your desktop
* Double click the desktop icon, click Run, then OK
* Click Next
* Select I accept the agreement then continue to click Next then finally click Install
** Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the paid version, then click Finish
* If you are notified the Database is out of date click Update Now
* Click Scan Now >>
** Note: If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
* Click Start (Start, Search, All files and folders for Windows XP) then type mbam
* Double click one of the four following files (if one does not work try the next one, and so on) - A black command window will open. Follow those instructions until the Malwarebytes program starts the scan
** When completed click the down arrow on Export Log and select Text file (*.txt)
* Save the file to your desktop as MBAM
* Click Apply Actions then restart your computer if requested
* Copy and past the contents of MBAM.txt in your reply
You will have logs from RKill, and maybe Avast that you can post here also.
If not, please re-run RKill first again
Please download and run RKill by Grinler.
A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.
Please post the small log back here
Important: Do not reboot your computer until you complete the next step.
Please download AdwCleaner by Xplode and save to your Desktop.
NOTE : Please close or save all work, as the computer will be Rebooted
Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
Click on the Scan button. (only once)
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
If you see any which you do not want removed, untick the check mark next to it.
If you are not sure, post the (AdwCleaner[R0].txt) log here first -
Next: Click on the Clean button (only once) to remove the selected items.
You will receive a message telling you that all programs will be close so that the infections can be removed.
Click on OK, and then OK again to confirm the reboot.
When cleaning process is complete a log (AdwCleaner[S0].txt ) of what was removed will be on your desktop.
Please copy and the paste this log in your next post.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
I would like you to use the ESET OnlineScanner -
This is best done with Internet Explorer, as it uses ActineX with the scan
How-ever alternate directions are left for thise that will not use Internet Explorer
Please read and follow How To Temporarily Disable Your Anti-virus during the scan.
1 / Hold down Control (Ctrl) key and click on This Link to open ESET OnlineScan in a new window.
2 / Click the ESETOnliner Scanner button.
3 / For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
3.1 - / Click on This Link to download theExternal ESET Smart Installer.
3.2 - / Save it to your desktop.
4 / Double click on the icon on your desktop.
5 / Click the Start button.
6 / Accept any security warnings from your browser.
7 / Under scan settings, check "Scan Archives" and "Remove found threats"
8 / Click Advanced settings and select the following:
* Scan potentially unwanted applications
* Scan for potentially unsafe applications
* Enable Anti-Stealth technology
9 / ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this will take some time.
10 / When the scan completes, click List Threats
11 / Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12 / Click the Back button.
13 / Click the Finish button.
NOTE:Sometimes if ESET finds no infections it will not create a log.
Edited by noknojon, 13 May 2014 - 07:20 AM.
Posted 13 May 2014 - 12:52 PM
Thanks for the quick reply! (:
I forgot to save my reply when I had to restart, so the Security check was done afterwards.
Posted 13 May 2014 - 06:06 PM
Since avast! Antivirus is the Free version, please uninstall it and use Defender alone (several errors are showing)
MySearchDial is one of the Redirecting / Flashing type programs removed so you should find things better.
The 5 detections from ESET are all chances to include Redirecting / flashing programs, but have been removed.
Please post a general report on your computer -
Posted 14 May 2014 - 05:31 AM
The mysearchdial thing I recognized, it was something I had dealt with (or I thought so) a few months ago.
I'm not entirely sure what you mean by 'general report', but I can say that the weird window at startup hasn't stopped yet. Good thing those programs are removed though!
Posted 14 May 2014 - 05:53 AM
Oh, I just scanned with MBAM once more, and the MySearchDial PUP pops up again..
Edit: I also noticed that, at startup, a 'Homegroup' icon appeared on my desktop that I didn't put there myself. A minute or so later, my desktop seemed to refresh itself and the icon disappeared again. I'm not sure if it's related, but it's strange.. This doesn't usually happen, to my knowledge.
Edited by MsImAQuickStudy, 14 May 2014 - 06:23 AM.
Posted 14 May 2014 - 06:48 AM
From what I can read, your version of The Sims3 is a "crack version" and this is the odd thing you are seeing.
This what is in your errors and also what the Crack Forum says.
The 2 highlighted exe files are the ones concerned. It will not hurt anything.
To prevent it, Unstall it and start again -
Edited by noknojon, 14 May 2014 - 06:54 AM.
Posted 14 May 2014 - 07:01 AM
That is incredibly strange, because my Sims 3 is perfectly legit and store bought, we've used it for multiple computers at home and haven't ever used a crack to play it! I just use the CD. I've played it for about a year without any trouble, but I do have to say it's been acting strange for the past week. I did have to find one serial number on the internet because I lost mine for one of the games, maybe that causes the error? But everything installed is from legit store bought Sims 3 CD's?
But it may explain why it's acting strange.
Yeah, I started using the TS3W.exe file to start Sims 3 because I'm having some problems with it randomly crashing (Sims 3 has stopped working message), and the Launcher was displaying a script error caused by EA, so I was hoping it would make a difference but it didn't, sadly. For that reason I think I'm going to reinstall it somewhere soon anyway.
Quick question though: why exactly has this caused an error? Maybe I can avoid it in the future ;)
Edited by MsImAQuickStudy, 14 May 2014 - 12:41 PM.
Posted 14 May 2014 - 05:21 PM
why exactly has this caused an error?
I did have to find one serial number on the internet because I lost mine for one of the games
I posted my answer late last night, so I knew you would have questions in the morning.
This may be the reason for the problem. Not a fully Crack game, but serial numbers may not match your game.
I am not a Sims player, and I found this via research only.
Often a result will show in a crack forum area that matches your problem, so I usually throw it to you.
My Bejeweled Deluxe legal installed CD will often show in some programs as illegal, but I paid top $ at a shop.
These are often unknown reasons, but only certain scanners will detect this.
All I can offer at this time is it "seems" to be your problem, and as I posted Uninstall / Reinstall if you have serial numbers.
Sorry that I can not offer a more defined answer, but it just looks like your problem (do you agree) .........
Posted 15 May 2014 - 06:39 AM
Alright! Well, I can try reinstalling (since it's been frustrating me anyway), but if I still don't have that serial number the problems may persist? Well, as long as it doesn't harm anything I'm fine with it, it's not that big of a problem. I was just getting suspicious.
Posted 15 May 2014 - 10:16 PM
I have no idea if it will help or harm the program at this stage ............
Is there any way that you can find the "missing key numbers" ??
Posted 31 May 2014 - 07:47 AM
I'm not sure, but I'm going to try to reinstall everything somewhere soon anyway! Hopefully that'll fix Sims and the pop-up. I also found out that, if I disable all start-up programs, the window doesn't happen. So maybe there's some conflict with start-up programs?
Posted 31 May 2014 - 04:52 PM
I've noticed I'm unable to open some settings as well (Bluetooth settings doesn't open for instance), I don't think that should be caused by any problem with the sims, so maybe there's something interfering after all?
Edit: I have MalwareBytes Anti-Exploit installed and that doesn't open either (though this has happened before and I wasn't sure why exactly).
Edited by MsImAQuickStudy, 31 May 2014 - 04:54 PM.
Posted 31 May 2014 - 06:39 PM
Sorry but if you wish for more help please post to Virus, Trojan, Spyware, and Malware Removal Logs area
First follow the instructions in this Preparation Guide starting at Step #6.
NOTE - If you cannot complete a step, skip it and continue.
Once the proper DDS logs are created, then make a NEW TOPIC and post it to the linked area above.
They may be able to find a problem with more detailed logs and tools.
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