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Plugged in and not charging


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#1 glynnmania

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Posted 12 May 2014 - 08:17 PM

I'm running Windows 7, my three month old battery stopped charging this morning. When it's plugged in it says "plugged in and not charging".

 

I've tried the fix that has you uninstall Microsoft ACPI, remove battery, etc. and it doesn't work.

 

Any ideas for a fix?



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#2 zingo156

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Posted 12 May 2014 - 08:35 PM

What make and model computer? Dell computers need to recognize the power adapter to charge the battery. If you have a dell computer tap F2 after powering on to go into the bios, under battery information there should be something that says power adapter and either 65w, 90w, or whatver the wattage of the adapter is. If it says power adapter not recognized, it will not charge the battery.

 

A few things can cause this, a bad power adapter or the cable itself (the center pin is what carries the signal). It could also be the DC jack built into the laptop. (This is the jack the power adapter plugs into). Test with a different power adapter if your adapter is not recognized.

 

Visually inspect both your power adapter end and the jack built into the computer for damage. If it is the jack built into the computer, some are soldered to the board and not easily or cheaply replaced though it can be done (I just did one today in about 45 minutes). Some are not soldered to the board which makes them cheaper and easier to replace. Tech shops generally charge quite a bit to replace a jack if it is soldered in.


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#3 glynnmania

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Posted 12 May 2014 - 09:30 PM

Thanks for the response. It's a Toshiba Satellite. As I said earlier, the battery is newer and I'm using the same charging setup I've always used. Though the battery doesn't charge, the computer still works fine when plugged in, it's basically functioning as a desktop instead of a laptop. When I unplug the computer, it shuts down immediately.



#4 glynnmania

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Posted 12 May 2014 - 09:38 PM

I've also updated every driver on the computer, too.



#5 donetao

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Posted 12 May 2014 - 09:57 PM

Have you checked the PC Health Monitor??

http://www.toshiba.com/us/pc-health-monitor

 

http://forums.toshiba.com/t5/General-Features-Knowledge-Base/TOSHIBA-PC-Health-Monitor/ta-p/346906


Edited by donetao, 12 May 2014 - 10:42 PM.


#6 glynnmania

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Posted 12 May 2014 - 11:26 PM

I haven't. I don't have the program. Not sure if I uninstalled it when I first got this laptop or not. Downloading now.


Edited by glynnmania, 12 May 2014 - 11:27 PM.


#7 donetao

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Posted 12 May 2014 - 11:38 PM

Here's down load!!

http://support.toshiba.com/support/viewContentDetail?contentId=2638288



#8 glynnmania

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Posted 12 May 2014 - 11:53 PM

Got it. It's not reading the battery.



#9 donetao

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Posted 13 May 2014 - 12:21 AM

Hello! I don't know. You might check the contacts where battery plugs in. You could have a MB problem and It can't charge the battery.

You might give this a try!

http://forums.toshiba.com/t5/Batteries-and-Power-Knowledge/Resolving-battery-and-power-issues/ta-p/264853

 

https://support.toshiba.com/support/troubleshootSelfService?PRDTYPE=COMPUTERS


Edited by donetao, 13 May 2014 - 12:34 AM.


#10 donetao

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Posted 13 May 2014 - 01:05 AM

Hello! I don't know?? I'm out of bullets. Are you sure you have the right battery?? Toshiba support isn't very good. They only have three people on their forum that help Toshiba owners. Their phone support is even worse.

http://support.toshiba.com/contact



#11 zingo156

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Posted 13 May 2014 - 07:51 AM

Did you replace the battery? If you did, did you repalce it with a genuine Toshiba battery? Generic batteries often do not work, or do not last. I only recommend genuine brand name batteries. Either the battery is not making contact with the mainboard, or your battery is bad.

 

Lithium batteries if left for a long time without charging can go into protect mode, if this happens you will need to buy a new battery. I did this to a Mac battery after it sat for over a year without use, the battery would no longer charge. I only had about 140 cycles on the battery and it held a 99% charge before this.

 

Low voltage is dangerous for lithium batteries which is why they have this protect circuit built in. Over volt or under volt will essentially disable the battery.


Edited by zingo156, 13 May 2014 - 07:53 AM.

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