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AVG freezes when attempt to open. Some programs wont install. IE won't load.


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22 replies to this topic

#1 fatboy42501

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Posted 12 May 2014 - 03:42 PM

I have a Dell Inspiron N5050 laptop with windows 7 home edition 64 bit.  Whenever I try to open or run AVG the application freezes.  I've tried installing skype and the installer usually won't even launch or it will freeze part way through.  I've ran online virus scans but nothing shows up.  Also internet explorer will not launch.  I get a system message saying internet explorer has stopped working.  It looks for solution but doesn't find anything. 



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#2 Broni

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Posted 12 May 2014 - 11:31 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 fatboy42501

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Posted 13 May 2014 - 08:39 PM

 Results of screen317's Security Check version 0.99.83  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Auslogics Registry Cleaner   
 Java 7 Update 55  
  Adobe Flash Player 12.0.0.70 Flash Player out of Date!  
 Adobe Reader 10.1.9 Adobe Reader out of Date!  
 Mozilla Firefox (29.0.1)
 Google Chrome 34.0.1847.116  
 Google Chrome 34.0.1847.131  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````

Farbar Service Scanner Version: 03-05-2014
Ran by willie (administrator) on 13-05-2014 at 20:39:39
Running from "C:\Users\willie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#4 fatboy42501

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Posted 13 May 2014 - 08:43 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by willie (administrator) on 13-05-2014 at 20:43:18
Running from "C:\Users\willie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

DW1503 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : willie-dell
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : E0-06-E6-65-77-9A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : DW1503 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : E0-06-E6-65-77-9A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ac2a:ed05:6b16:cbf9%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 172.16.0.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, May 13, 2014 8:26:16 PM
   Lease Expires . . . . . . . . . . : Wednesday, May 14, 2014 8:26:16 PM
   Default Gateway . . . . . . . . . : 172.16.0.1
   DHCP Server . . . . . . . . . . . : 172.16.0.1
   DHCPv6 IAID . . . . . . . . . . . : 316671718
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-84-76-92-78-45-C4-A0-F5-38
   DNS Servers . . . . . . . . . . . : 172.16.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 78-45-C4-A0-F5-38
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{989FBAA4-4E51-466C-9C74-C96763243FC3}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:1cd1:2a6a:53ef:fff7(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1cd1:2a6a:53ef:fff7%23(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{9AB9779B-00F3-4B7C-B885-B1FB2BB06617}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EBF7BDDC-AC1D-43C6-819E-C4B202F98991}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  172.16.0.1

Name:    google.com
Addresses:  2607:f8b0:4009:803::1008
      74.125.225.134
      74.125.225.135
      74.125.225.136
      74.125.225.137
      74.125.225.142
      74.125.225.128
      74.125.225.129
      74.125.225.130
      74.125.225.131
      74.125.225.132
      74.125.225.133


Pinging google.com [74.125.225.128] with 32 bytes of data:
Reply from 74.125.225.128: bytes=32 time=47ms TTL=54
Reply from 74.125.225.128: bytes=32 time=48ms TTL=54

Ping statistics for 74.125.225.128:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 47ms, Maximum = 48ms, Average = 47ms
Server:  UnKnown
Address:  172.16.0.1

Name:    yahoo.com
Addresses:  98.139.183.24
      206.190.36.45
      98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=111ms TTL=48
Reply from 206.190.36.45: bytes=32 time=131ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 111ms, Maximum = 131ms, Average = 121ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...e0 06 e6 65 77 9a ......Microsoft Virtual WiFi Miniport Adapter
 12...e0 06 e6 65 77 9a ......DW1503 Wireless-N WLAN Half-Mini Card
 11...78 45 c4 a0 f5 38 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 23...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
 40...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       172.16.0.1       172.16.0.8     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
       172.16.0.0    255.255.255.0         On-link        172.16.0.8    281
       172.16.0.8  255.255.255.255         On-link        172.16.0.8    281
     172.16.0.255  255.255.255.255         On-link        172.16.0.8    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link        172.16.0.8    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link        172.16.0.8    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 23     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 23     58 2001::/32                On-link
 23    306 2001:0:9d38:90d7:1cd1:2a6a:53ef:fff7/128
                                    On-link
 12    281 fe80::/64                On-link
 23    306 fe80::/64                On-link
 23    306 fe80::1cd1:2a6a:53ef:fff7/128
                                    On-link
 12    281 fe80::ac2a:ed05:6b16:cbf9/128
                                    On-link
  1    306 ff00::/8                 On-link
 23    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/12/2014 04:41:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17041, time stamp: 0x531807e4
Faulting module name: MSHTML.dll, version: 11.0.9600.17105, time stamp: 0x535f9f59
Exception code: 0x4000001f
Fault offset: 0x003ec27a
Faulting process id: 0xce0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (05/12/2014 04:41:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17041, time stamp: 0x531807e4
Faulting module name: MSHTML.dll, version: 11.0.9600.17105, time stamp: 0x535f9f59
Exception code: 0x4000001f
Fault offset: 0x003ec27a
Faulting process id: 0x4f0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (05/12/2014 04:41:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17041, time stamp: 0x531807e4
Faulting module name: MSHTML.dll, version: 11.0.9600.17105, time stamp: 0x535f9f59
Exception code: 0x4000001f
Fault offset: 0x003ec27a
Faulting process id: 0x8f8
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (05/12/2014 04:40:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17041, time stamp: 0x531807e4
Faulting module name: MSHTML.dll, version: 11.0.9600.17105, time stamp: 0x535f9f59
Exception code: 0x4000001f
Fault offset: 0x003ec27a
Faulting process id: 0x1060
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (05/12/2014 04:40:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17041, time stamp: 0x531807e4
Faulting module name: MSHTML.dll, version: 11.0.9600.17105, time stamp: 0x535f9f59
Exception code: 0x4000001f
Fault offset: 0x003ec27a
Faulting process id: 0x6c8
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (05/12/2014 04:39:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17041, time stamp: 0x531807e4
Faulting module name: MSHTML.dll, version: 11.0.9600.17105, time stamp: 0x535f9f59
Exception code: 0x4000001f
Fault offset: 0x003ec27a
Faulting process id: 0xa78
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (05/12/2014 02:34:46 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (05/12/2014 09:00:51 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The operation timed out

Error: (05/12/2014 08:50:37 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (05/11/2014 04:26:00 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.


System errors:
=============
Error: (05/12/2014 03:17:22 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.150.124 with the system
having network hardware address C8-9C-1D-C2-E5-C1. Network operations on this system may
be disrupted as a result.

Error: (05/12/2014 02:33:23 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:48:07 PM on ?5/?12/?2014 was unexpected.

Error: (05/10/2014 11:10:29 AM) (Source: DCOM) (User: )
Description: 1084SkypeUpdate/ComService{CC957078-B838-47C4-A7CF-626E7A82FC58}

Error: (05/10/2014 11:09:24 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (05/10/2014 11:09:24 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/10/2014 11:09:18 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\windows\System32\bcmihvsrv64.dll
Error Code: 21

Error: (05/10/2014 11:09:13 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (05/10/2014 11:09:06 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (05/10/2014 11:09:01 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Avgdiska
AVGIDSDriver
Avgldx64
discache
spldr
Wanarpv6

Error: (05/10/2014 11:08:59 AM) (Source: Service Control Manager) (User: )
Description: The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (05/12/2014 04:41:52 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17041531807e4MSHTML.dll11.0.9600.17105535f9f594000001f003ec27ace001cf6e229a295f4aC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\windows\system32\MSHTML.dlld8651138-da15-11e3-ba34-7845c4a0f538

Error: (05/12/2014 04:41:13 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17041531807e4MSHTML.dll11.0.9600.17105535f9f594000001f003ec27a4f001cf6e2282e56e4cC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\windows\system32\MSHTML.dllc14eca12-da15-11e3-ba34-7845c4a0f538

Error: (05/12/2014 04:41:07 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17041531807e4MSHTML.dll11.0.9600.17105535f9f594000001f003ec27a8f801cf6e227e62b44aC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\windows\system32\MSHTML.dllbd8bde2c-da15-11e3-ba34-7845c4a0f538

Error: (05/12/2014 04:40:17 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17041531807e4MSHTML.dll11.0.9600.17105535f9f594000001f003ec27a106001cf6e2261dfbdbbC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\windows\system32\MSHTML.dll9fce2ff7-da15-11e3-ba34-7845c4a0f538

Error: (05/12/2014 04:40:13 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17041531807e4MSHTML.dll11.0.9600.17105535f9f594000001f003ec27a6c801cf6e225e6a5617C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\windows\system32\MSHTML.dll9d928bd4-da15-11e3-ba34-7845c4a0f538

Error: (05/12/2014 04:39:54 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17041531807e4MSHTML.dll11.0.9600.17105535f9f594000001f003ec27aa7801cf6e22483b7631C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\windows\system32\MSHTML.dll92067dec-da15-11e3-ba34-7845c4a0f538

Error: (05/12/2014 02:34:46 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/12/2014 09:00:51 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The operation timed out

Error: (05/12/2014 08:50:37 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/11/2014 04:26:00 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

Accidental Damage Services Agreement (Version: 2.0.0)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Creative Suite 2
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader X (10.1.9) MUI (Version: 10.1.9)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Advanced Audio FX Engine (Version: 1.12.05)
Auslogics Registry Cleaner (Version: 3.5.1.0)
AVG 2013 (Version: 13.0.2639)
AVG 2013 (Version: 13.0.2897)
AVG 2014 (Version: 14.0.3950)
AVG 2014 (Version: 14.0.4570)
AVG 2014 (Version: 2014.0.4570)
Avi to Dvd Free Converter v6.6.0.95
Banctec Service Agreement (Version: 2.0.0)
Bing Desktop (Version: 1.3.174.0)
BitTorrent (Version: 7.8.2.30417)
Blio (Version: 2.3.7140)
Complete Care Business Service Agreement (Version: 2.0.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
ConvertXtoDVD 4.1.19.365 (Version: 4.1.19.365)
CPUID CPU-Z 1.68
CursorFX (Version: 2.13)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Online (Version: 2.1.19634)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Home Systems Service Agreement (Version: 2.0.0)
Dell MusicStage (Version: 1.6.225.0)
Dell PhotoStage (Version: 1.5.0.130)
Dell Product Registration (Version: 1.1.3)
Dell Stage (Version: 1.7.209.0)
Dell Touchpad (Version: 7.1207.101.225)
Dell VideoStage  (Version: 1.3.0.2513)
Dell Webcam Central (Version: 2.00.44)
DirectX 9 Runtime (Version: 1.00.0000)
DW WLAN Card (Version: 5.100.82.88)
FrostWire 4.21.8 (Version: 4.21.8.0)
Glary Utilities 2.54.0.1759 (Version: 2.54.0.1759)
Google Chrome (Version: 34.0.1847.131)
Google Earth (Version: 7.0.2.8415)
Google Update Helper (Version: 1.3.24.7)
Haali Media Splitter
High-Definition Video Playback (Version: 7.3.10000.0.0)
IDT Audio (Version: 1.0.6341.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2342)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Java 7 Update 45 (64-bit) (Version: 7.0.450)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaspersky Security Scan (Version: 12.0.1.340)
Media Player Codec Pack 4.2.8 (Version: 4.2.8)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Music Manager
My Dell (Version: 3.4.6361.48)
Nero 10 Movie ThemePack Basic (Version: 10.2.10200.0.0)
Nero Control Center 10 (Version: 10.6.12800.0.8)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20500.9.16)
Nero Update (Version: 1.0.0018)
NirSoft BlueScreenView
OpenOffice 4.0.0 (Version: 4.00.9702)
PhotoShowExpress (Version: 2.0.063)
PlayReady PC Runtime x86 (Version: 1.3.0)
Premium Service Agreement (Version: 2.0.0)
QualxServ Service Agreement (Version: 2.0.0)
Quickset64 (Version: 10.09.25)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek Ethernet Controller Driver (Version: 7.45.516.2011)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30126)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Smart Defrag 3 (Version: 3.0)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Suite Specific (Version: 2.0.0)
swMSM (Version: 12.0.0.1)
SyncUP (Version: 1.12.11500.11.105)
SyncUP (Version: 10.2.16500)
Tixati
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
WinZip 17.0 (Version: 17.0.10381)
YTD Video Downloader 3.9.6 (Version: 3.9.6)
Zinio Reader 4 (Version: 4.2.4164)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 4004.27 MB
Available physical RAM: 2489.38 MB
Total Pagefile: 8006.73 MB
Available Pagefile: 6182.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.81 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:446.13 GB) (Free:156.42 GB) NTFS

========================= Users: ========================================

User accounts for \\WILLIE-DELL

Administrator            Guest                    testing                  
willie                   

========================= Restore Points ==================================

09-05-2014 07:45:08 Scheduled Checkpoint
10-05-2014 16:22:35 Removed Google Earth.
10-05-2014 16:33:57 Removed Skype™ 6.14
12-05-2014 04:08:17 Removed Skype™ 6.14

**** End of log ****

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/13/2014
Scan Time: 9:01:01 PM
Logfile: mwb.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.13.16
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: willie

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 308053
Time Elapsed: 13 min, 30 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.OpenCandy, C:\Users\willie\Downloads\media.player.codec.pack.v4.2.8.setup.exe, Quarantined, [c133a5ab0d6e2d092b92c8a2f113a65a],

Physical Sectors: 0
(No malicious items detected)


(end)

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2014.05.13.16

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17105
willie :: WILLIE-DELL [administrator]

5/13/2014 9:11:24 PM
mbar-log-2014-05-13 (21-11-24).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 305541
Time elapsed: 18 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17105

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 2.095000 GHz
Memory total: 4198785024, free: 2159681536

Downloaded database version: v2014.05.13.16
Downloaded database version: v2014.03.27.01
=======================================
Initializing...
------------ Kernel report ------------
     05/13/2014 21:09:48
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\tyidcwu.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\Drivers\SmartDefragDriver.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\avgloga.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\system32\DRIVERS\avgidsha.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\avgidsdrivera.sys
\SystemRoot\system32\DRIVERS\avgdiska.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\bcmwl664.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\Apfiltr.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\System32\Drivers\pcouffin.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\CtClsFlt.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\Sftvollh.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\system32\DRIVERS\Sftfslh.sys
\SystemRoot\system32\DRIVERS\Sftplaylh.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\Sftredirlh.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\drivers\spsys.sys
\??\C:\windows\system32\drivers\mbamchameleon.sys
\??\C:\windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004617060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80040b9050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004617060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004617b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004617060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80040b3a90, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa80040b9050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: E2457CC2

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 206848  Numsec = 40960000
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 41166848  Numsec = 935604272

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Scan Interrupted
Scan was aborted.
=======================================
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004617060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80040b9050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: E2457CC2

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 206848  Numsec = 40960000
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 41166848  Numsec = 935604272

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Read File: File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2014\log\avgrs.log.1" is compressed (flags = 1)
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-206848-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 


Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 05/13/2014 09:34:44 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 05/13/2014 09:35:14 PM
Execution time: 0 hours(s), 0 minute(s), and 29 seconds(s)
 



#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,680 posts
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  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:51 AM

Posted 13 May 2014 - 08:49 PM

All clean so far...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 fatboy42501

fatboy42501
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:08:51 AM

Posted 14 May 2014 - 11:14 AM

# AdwCleaner v3.208 - Report created 14/05/2014 at 09:51:51
# Updated 11/05/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : willie - WILLIE-DELL
# Running from : C:\Users\willie\Desktop\adwcleaner(1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{065C1A21-97F8-45FB-A9F0-861B60FACEC8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3204358F-5904-46A6-841F-D6B5BE3EF4E3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3AE67737-0E3E-44AA-AA5E-46A68BF017FF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3EE5B726-044A-48D2-AA7B-049BD9A0F62A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{60FBBE03-57FF-49D8-B38E-053D3F489825}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6A5182F1-C0B8-42B8-96CC-7F329CD46913}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C153418-8E4D-4FAF-AF27-5201E38463A7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A26A2F05-AC4D-4A1E-9531-9125F7309B78}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5D6240-7DF0-435D-9B9B-F8586A99DE86}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F343045E-E20A-46E1-82D8-9962C43EFC9E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FBB360DC-CB6C-4D6A-808A-2C773151BFFF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FFD7DDAC-EC28-42A5-8D39-917B9078604B}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Mozilla Firefox v29.0.1 (en-US)

[ File : C:\Users\willie\AppData\Roaming\Mozilla\Firefox\Profiles\p5yv1gb8.default\prefs.js ]


-\\ Google Chrome v34.0.1847.131

[ File : C:\Users\testing\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

[ File : C:\Users\willie\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Extension] : dhdepfaagokllfmhfbcfmocaeigmoebo
Deleted [Extension] : hphibigbodkkohoglgfkddblldpfohjl
Deleted [Extension] : kdcnnmifdmlmjffdgeieikcokcogpbej
Deleted [Extension] : kincjchfokkeneeofpeefomkikfkiedl
Deleted [Extension] : kkkeikdkpjenmoiicggnnodbkebafgpc
Deleted [Extension] : pgmfkblbflahhponhjmkcnpjinenhlnc

*************************

AdwCleaner[R0].txt - [5077 octets] - [12/03/2014 18:26:27]
AdwCleaner[R1].txt - [2551 octets] - [14/05/2014 09:49:20]
AdwCleaner[S0].txt - [4587 octets] - [12/03/2014 18:28:10]
AdwCleaner[S1].txt - [2512 octets] - [14/05/2014 09:51:51]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [2572 octets] ##########
# AdwCleaner v3.208 - Report created 14/05/2014 at 09:59:38
# Updated 11/05/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : willie - WILLIE-DELL
# Running from : C:\Users\willie\Desktop\adwcleaner(1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{065C1A21-97F8-45FB-A9F0-861B60FACEC8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3204358F-5904-46A6-841F-D6B5BE3EF4E3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3AE67737-0E3E-44AA-AA5E-46A68BF017FF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3EE5B726-044A-48D2-AA7B-049BD9A0F62A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{60FBBE03-57FF-49D8-B38E-053D3F489825}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6A5182F1-C0B8-42B8-96CC-7F329CD46913}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C153418-8E4D-4FAF-AF27-5201E38463A7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A26A2F05-AC4D-4A1E-9531-9125F7309B78}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5D6240-7DF0-435D-9B9B-F8586A99DE86}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F343045E-E20A-46E1-82D8-9962C43EFC9E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FBB360DC-CB6C-4D6A-808A-2C773151BFFF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FFD7DDAC-EC28-42A5-8D39-917B9078604B}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Mozilla Firefox v29.0.1 (en-US)

[ File : C:\Users\willie\AppData\Roaming\Mozilla\Firefox\Profiles\p5yv1gb8.default\prefs.js ]


-\\ Google Chrome v34.0.1847.131

[ File : C:\Users\testing\AppData\Local\Google\Chrome\User Data\Default\preferences ]


[ File : C:\Users\willie\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [5077 octets] - [12/03/2014 18:26:27]
AdwCleaner[R1].txt - [4692 octets] - [14/05/2014 09:49:20]
AdwCleaner[S0].txt - [4587 octets] - [12/03/2014 18:28:10]
AdwCleaner[S1].txt - [4678 octets] - [14/05/2014 09:51:51]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [4738 octets] ##########
 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by willie on Wed 05/14/2014 at 10:03:18.12
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\ytd video downloader"
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ytd video downloader"
Successfully deleted: [Empty Folder] C:\Users\willie\appdata\local\{9C4F68B1-D01F-41ED-9B6C-BCDF1A0CB1C9}



~~~ FireFox

Emptied folder: C:\Users\willie\AppData\Roaming\mozilla\firefox\profiles\p5yv1gb8.default\minidumps [19 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 05/14/2014 at 10:10:14.19
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\Community Alerts\Alert.dll.vir    Win32/Toolbar.Conduit.Y potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\IObit\Smart Defrag 2\smartdefrag3-free.exe    Win32/Toolbar.Widgi.E potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\IObit\Smart Defrag 3\SDUpgrate.exe    Win32/Toolbar.Widgi.E potentially unwanted application    deleted - quarantined
C:\System Volume Information\SystemRestore\FRStaging\Users\willie\AppData\Local\Temp\is-NT39K.tmp\ToolbarAcceptRate.exe    Win32/Toolbar.Widgi.C potentially unwanted application    deleted - quarantined
C:\Users\willie\Downloads\cbsidlm-cbsi188-AVI_To_DVD_Free-SEO-75181429.exe    a variant of Win32/CNETInstaller.B potentially unwanted application    deleted - quarantined
C:\Users\willie\Downloads\defragsetup(1).exe    a variant of Win32/Toolbar.Widgi.B potentially unwanted application    deleted - quarantined
C:\Users\willie\Downloads\defragsetup.exe    a variant of Win32/Toolbar.Widgi.B potentially unwanted application    deleted - quarantined
C:\Users\willie\Downloads\Firefox_Setup.exe    Win32/InstallCore.BL potentially unwanted application    deleted - quarantined
C:\Users\willie\Downloads\media.player.codec.pack.v4.2.6.setup.exe    a variant of Win32/Toolbar.Widgi.B potentially unwanted application    deleted - quarantined
C:\Users\willie\Downloads\registry-cleaner-setup.exe    Win32/MyPCBackup.A potentially unwanted application    deleted - quarantined

 



#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,680 posts
  • OFFLINE
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  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:51 AM

Posted 14 May 2014 - 05:54 PM

How is computer doing?

 

p22002970.gif Uninstall Auslogics Registry Cleaner.

Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes.  If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

 

p22002970.gif Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

 

p22002970.gif Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


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#8 fatboy42501

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Posted 14 May 2014 - 07:33 PM

No change in it really.  Still has same issues.  I uninstalled the registry cleaner.  The flash player and adobe reader wont install.  I click on the launcher and the security warning comes up about allowing it to make changes.  I click yes then nothing else happens.  Ive tried right clicking and running as administrator on these also. 



#9 Broni

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Posted 14 May 2014 - 08:04 PM

Uninstall AVG using AVG Remover: http://www.avg.com/us-en/utilities

Install fresh copy and see how it goes.


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#10 fatboy42501

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Posted 15 May 2014 - 10:43 AM

Uninstalled avg using the removal tool and then reinstalled it.  No change.  Still freezing on control center and cant install programs.



#11 Broni

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Posted 15 May 2014 - 10:57 AM

Uninstall it again using AVG Remover and switch to some other free AV program...

 

Install ONE of these:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
Note for Windows 8 users: Microsoft Security Essentials comes preinstalled and renamed as Windows Defender.
You can keep it or you have to disable it before installing another AV program.  How to...

- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php

Update, run full scan, report on any findings.
 


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#12 fatboy42501

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Posted 15 May 2014 - 01:02 PM

I removed avg and installed avast.  It found fast activate exe as a win32 generic malware and moved it to virus chest.  I was able to update flash player and adobe reader through the avast software update prompts.  However skype still doesn't install and internet explorer wont load. 



#13 Broni

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Posted 15 May 2014 - 05:33 PM

Reinstall Skype.

 

Reset Internet Explorer.
Go here: http://support.microsoft.com/kb/923737 and run "FixIt" procedure.
You can use ANY browser to download "FixIt" file.
Make sure you follow ALL steps listed there.
 


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#14 fatboy42501

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Posted 15 May 2014 - 08:22 PM

Skype still doesn't install correctly.  I reset internet explorer and it still doesn't fully launch either.



#15 Broni

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Posted 15 May 2014 - 08:47 PM

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 3 and click on Check button next to 1. See If Check Disk Is Needed.
If the tool that the Check Disk is needed click on Do It button next to 2. Check Disk.
In that case make sure you restart computer.

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Once the above is done go to Step 4 and allow it to run System File Check by clicking on Do It button:

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Go to Step 5 and under "System Restore" click on Create button:

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Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

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Post Windows Repair log which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs


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