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can't get into computer from turnon w/o safe mode


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#1 sweetpea771

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Posted 11 May 2014 - 02:57 PM

So when I first turn on the computer it always goes through the updating files and then this last time it would not go into anything it was just loading. I shut it down and left it there for a while and then turned it back on I left it on the first time for over 18 hrs. and this time for over 4 hours. The only way I got in was through the safe mode with networking. I have other issues with it as well but this was new. The machine is an Acer, Aspire one running windows 7. Oh and it does not load the full windows upgrades and tries reverting back.

 

Thank you for the help.



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#2 dc3

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Posted 11 May 2014 - 03:02 PM

Do the following in Safe Mode with Networking.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 sweetpea771

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Posted 11 May 2014 - 04:21 PM

I now have this downloaded but it only comes up with load snapshot?



#4 dc3

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Posted 11 May 2014 - 04:30 PM

Speccy snapshot is the name of the program.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 sweetpea771

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Posted 11 May 2014 - 04:39 PM

http://speccy.piriform.com/results/uDxZX0q0FESsDyE08vQIN42



#6 dc3

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Posted 11 May 2014 - 04:52 PM

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Sart orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.  

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 sweetpea771

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Posted 11 May 2014 - 05:02 PM

Now the cmd box says there is a system repair which requires rebooting to complete. Restart windows and run sfc again. Should I do this now?



#8 dc3

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Posted 11 May 2014 - 05:06 PM

Yes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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