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Freezing


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3 replies to this topic

#1 nickyb1979

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Posted 11 May 2014 - 10:18 AM

Hi,

 

My computer keeps freezing. I haven't noticed if it freezes at any specific time.It does seem to be getting hot/warm very quickly though, not sure if its linked.

 

Any help would be appreciated.

 

Cheers

Nick



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#2 donetao

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Posted 11 May 2014 - 02:19 PM

There can be many reasons. Here's what Microsoft suggests.

There could be many reasons behind the freeze. This is just a couple of reasons. If it doesn't freeze in clean boot mode, may be a conflict. If it does still freeze, could be hardware related.

 

 

Here are few things you may try to figure out the root cause.

 

 

Step 1: Perform clean boot

 

 

Check if computer freezes when it’s in clean boot configuration. Clean boot helps in eliminating any driver or software conflicts. This is because of the fact that in a clean boot configuration the usual start-up programs as well as non-Microsoft services are not started.

 

 

For steps, refer:

 

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

http://support.microsoft.com/kb/929135

 

 

Note: Ensure to put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

 

 

Step 2: Update drivers

 

 

Often times compatibility issues can cause your computer to freeze up. As such, I’d recommend getting all the appropriate drivers for your computer from the computer manufacturer’s website.

 

 

Refer:

 

 

Update drivers: recommended links

 

http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

 

 

 

Step 3: Post event log

 

 

Check for any noteworthy events in event log.

 

 

Refer this article below for help with the same.

 

 

What information appears in event logs (Event Viewer)?

 

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer


Edited by donetao, 11 May 2014 - 02:27 PM.


#3 donetao

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Posted 11 May 2014 - 02:43 PM

Here's some good information about computer freezes.

http://www.computerhope.com/issues/ch000700.htm



#4 dc3

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Posted 11 May 2014 - 02:54 PM

Let's get some information so we can get an idea of what is going on with this computer and make suggestions to address the specific issue/s.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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