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SendoriTray.exe Error and ALL Net Browsers and Net Apps Blocked...


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#1 Nyarlathotep75

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Posted 11 May 2014 - 01:51 AM

Ok working on a friends computer...

 

I'll post the details of the problem here and probably follow up on the responses tomorrow...

 

Friend plays online games, has to connect to the internet to log into the games.  Guild Wars2 is the current favorite... but the problem started when we found that Guild Wars2 could not connect to its update servers.

 

Then we got an error related to BitDefender creating some sorta DMP file and needing to send info to its manufacturer... and then another error popped up...

 

"SendoriTray.exe failed to start becuase DynLib.dll is missing, etc etc etc..."

 

Well first I tackled the BitDefender error, after a few hours of research I discovered it had something to do with the newest version of Spybot Search and Destroy, which has apparently merged with the BitDefender Threat Scanner software... and since become a horribly bloated program... uninstalling SSD then got rid of the BitDefender error...

 

No worries, we still the following installed...

 

Comodo

Malwarebytes

Emsisoft Anti-Malware

SuperAntiSpyWare

TDSSKiller

ComboFix (only used when directed!)

 

So, moving on...

 

I am still thinking there is something malicious but we can't update any of the above cause they're also being bloked from the internet, so I have them on my PC as well so I made sure mine were updated to the latest rules and definitions and then did a manual update on the infected PC via USB flash drive following advice here -- https://forums.malwarebytes.org/index.php?showtopic=3436&p=70642

 

After a couple scans with each updated program, a few trojans and other things were found and cleaned... but now all these programs come up showing the PC is clean and infection free...

 

But now I still have the Sendori error popping up, and all the internet browsers, guild wars, skype, voice chat programs... are all still blocked from accessing the internet.

 

Windows 7 networking reports that the Internet is up and running and no problems are found.

 

Start>Programs>CMD Prompt

 

Ipconfig - shows DHCP is working and pulling a correct 192.168 IP from the router..

 

Ping my companies website cia CMD Prompt, and ping is successful, no hiccups.

 

So internet is connected and Windows is communicating with it, but all applications are blocked from it...

 

So now start researching this Sendori thing, and now this is where I am at...

 

There is no reference to Sendori anywhere on the computer, a file search gives nothing.  Sendori website says to go to add/remove programs to uninstall, but its not listed there.  Firefox, IE and Chrome all say to remove it from their Add-Ons>Extensions.... but its not listed there either...

 

For all appearances, it simply does not exist on this computer, yet this error keeps popping up!

 

"SendoriTray.exe failed to start because DynLib.dll is missing, etc etc etc..."

 

...and all programs are still blocked from the internet...

 

Oh, also I tried Hitman Pro but I apparently can not use that anymore, cause my 30 day trial is over, and downloading a new copy just says the same thing... and I tried to download and install SpyHunter, but it won't install...

 

Malwarebytes keeps coming up clean after manually updating its rules via usb flash drive from another PC... and the same done for EmsiSoft Anti Malware and TDSSKiller...

 

Now I'm at the point where I am stumped, and need some help!

 

Lastl but not least, excuse any of my typoes as I typed all this up in a hurry, its nearly 3am here for me,so as I said, I will follow up tomorrow, on any responses!  

 

Hope all of this is helpful and made sense!

 

Thank you in advance!


Edited by Nyarlathotep75, 11 May 2014 - 01:55 AM.


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#2 Nyarlathotep75

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Posted 11 May 2014 - 01:58 AM

Quick add on.. I stated that the above anti-malware programs were coming up clean..

 

I am running a full scan with malwarebytes, have had it running fo the past hour with no threats detected... its still going but just reported its found 5 more threats... could be anything but leaving it to finish its scan over night while I go to bed..

 

Will follow up sometime tomorrow!



#3 Nyarlathotep75

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Posted 11 May 2014 - 02:17 PM

Last nights Malwarebytes scan didn't find anything of note.  The 5 "threats" it found turned out to be minor malware stuff...

 

Still can't get rid of this crazy Sendori error, and the internet is still blocked on that computer...

 

But further digging did reveal Sendori folders within ProgramData and Program Files (x86); both sendori folders containing various sendori files, and why neither of these show up on a file/folder search in Windows, I have no idea...

 

Its there, I just can't find any way to remove it.

 

Sendori seems to be legit software of questionable nature, people calling it a PuP, but Malewarebytes claims its "good"... whatever, it seems to have Hijacked and Blocked our Internet Browsers, and Hijacked our DNS and Proxy Settings... regardless of any changes I make to said settings, the Browsers remain hijacked and blocked and all programs that need internet access are also still blocked.

 

Sendori's website offers a page on removing it, but all it says is "go to control panel>add remove programs>select Sendori from List and select uninstall" ...

 

But its not ON, the list, to do that!  :ranting:

 

SO.

 

How do I get rid of this thing; and then deteremine whether there is still anything malicious on this computer, as all Malwarebyte Scans, TDSSKiller Scans, and Emsisoft Scans are ALL, coming back clean now!

 

This is getting very frustrating! :ranting:



#4 Nyarlathotep75

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Posted 11 May 2014 - 04:10 PM

Ok after further research and following advice here -- https://support.mozilla.org/en-US/questions/861138

 

I managed to delete and remove all traces of Sendori from the computer, and we are now free from all error messages...

 

However.

 

We are still blocked from all internet access; no web browsers will load any websites, and all programs that need to access the internet are still blocked from doing so.



#5 Nyarlathotep75

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Posted 11 May 2014 - 08:25 PM

After a couple more runs with Malwarebytes while in Safe Mode and the system coming up clean... and yet Net access still being blocked...

 

We ended up doing a Repair Install off their Win 7 DVD; and aside from a few desktop icons being out of place and a missing background wall paper...

 

Everything is now fine and working!


Edited by Nyarlathotep75, 11 May 2014 - 08:25 PM.


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