Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD error please help


  • Please log in to reply
10 replies to this topic

#1 Crackpot360

Crackpot360

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:05:39 AM

Posted 10 May 2014 - 04:46 PM

Ok so i have a dell optiplex 745 that i am using for my college work and i cannot afford a better system because i dont have a lot of money and i just have basic things to do..

i have had this rig for about 2 years now and nothing other than a few viruses or a bad driver would occasionally cause a bsod ..

but now suddenly over the pas week it had crashed so i checked the error on bluescreen view and i had decided to reinstall windows because i didnt want to look too much into it . but even after i upgraded to windows 8.1 it would still happen ... this was mostly when i watched videos or opened a game like counterstrike .... i have run two memtest tests, i have run a stress test for my gpu and ran seatools for my hdd and all came out with no errors

the bsod's that i have got after upgrading windows are(8 total ) :

1)051014-68968-01.dmp    5/10/2014 1:44:46 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    ffffffff`c0000005    fffff800`00a010f0    ffffd000`2133e488    ffffd000`2133dc90    NETIO.SYS    NETIO.SYS+10f0                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\051014-68968-01.dmp    2    15    9600    280,424    5/10/2014 2:04:27 PM    

2)051014-42156-01.dmp    5/10/2014 1:11:51 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    ffffffff`c0000005    fffff800`00b670f0    ffffd000`2479f488    ffffd000`2479ec90    NETIO.SYS    NETIO.SYS+10f0                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\051014-42156-01.dmp    2    15    9600    280,368    5/10/2014 1:13:06 PM    
 

3)051014-40250-01.dmp    5/10/2014 5:05:07 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    ffffffff`c0000005    fffff800`00b5f0f0    ffffd000`222f1458    ffffd000`222f0c60    NETIO.SYS    NETIO.SYS+10f0                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\051014-40250-01.dmp    2    15    9600    280,368    5/10/2014 5:06:21 AM    
 

4)051014-43921-01.dmp    5/10/2014 4:14:15 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    ffffffff`c0000005    fffff800`00b5b0f0    ffffd000`23afb458    ffffd000`23afac60    NETIO.SYS    NETIO.SYS+10f0                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\051014-43921-01.dmp    2    15    9600    280,368    5/10/2014 4:15:38 AM

   

5)051014-16140-01.dmp    5/10/2014 12:17:14 AM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`40000000    00000000`00000002    00000000`00000001    fffff802`5baeb5d2    ntoskrnl.exe    ntoskrnl.exe+1500a0                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\051014-16140-01.dmp    2    15    9600    280,368    5/10/2014 12:18:05 AM    

6)050914-22437-01.dmp    5/9/2014 2:54:34 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff960`00268e13    ffffd000`2479ecb0    00000000`00000000    win32k.sys    win32k.sys+fee13                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\050914-22437-01.dmp    2    15    9600    280,312    5/9/2014 9:52:06 PM    

7)050914-22937-01.dmp    5/9/2014 2:15:49 PM    NTFS_FILE_SYSTEM    0x00000024    000000b5`00190637    ffffd000`2207bd68    ffffd000`2207b570    00000000`40000000    Ntfs.sys    Ntfs.sys+324b7                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\050914-22937-01.dmp    2    15    9600    280,368    5/9/2014 2:16:42 PM    

8)050914-21281-01.dmp    5/9/2014 1:49:50 PM    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    00000000`40000000    00000000`00000002    00000000`00000001    fffff801`8b4d65d2    ntoskrnl.exe    ntoskrnl.exe+1500a0                    x64    ntoskrnl.exe+1500a0                    C:\Windows\Minidump\050914-21281-01.dmp    2    15    9600    280,368    5/9/2014 1:50:46 PM    

my system specs are linked in the attachments

 

also to note i had recently installed a new mouse , it is a cheap mouse that i donot think has software for it so i can install new drivers , but i donot know i might be that , that is causing the bsod

 

i have been only getting the kmode_exeption_not_handled error most recently ...

 

Thanks in advance

 

Attached Files

  • Attached File  JUDE.txt   49.02KB   5 downloads


BC AdBot (Login to Remove)

 


m

#2 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:07:09 PM

Posted 10 May 2014 - 11:23 PM


 

 

i have run two memtest tests

 

I hope you used "Memtest86+" to stress test the RAM modules. Also for an accurate result, 7 - 8 passes ( minimum ) is necessary. So make sure to run the test for 8 passes if you haven't already done so.

 

If the RAM test is a pass, please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps and create an archive. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.


#3 Crackpot360

Crackpot360
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:05:39 AM

Posted 11 May 2014 - 01:28 AM

 


 

 


I hope you used "Memtest86+" to stress test the RAM modules. Also for an accurate result, 7 - 8 passes ( minimum ) is necessary. So make sure to run the test for 8 passes if you haven't already done so.

 

 

i have run about two passes on memtest86+ but now i will leave it for atleast 8 tests now overnight and return back with a report please wait for a day

Thanks


Edited by Crackpot360, 11 May 2014 - 01:29 AM.


#4 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:07:09 PM

Posted 11 May 2014 - 04:31 AM

Take your time. I will be around  :) .



#5 Crackpot360

Crackpot360
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:05:39 AM

Posted 11 May 2014 - 07:54 AM

can you help me im having trouble getting perms for the .dmp folders , sorry if im being a bit noobish when i try to archive the dmp folders it says access is denied

 

oh and the memtest results were ,as you would have guessed it ,ok so that rules out the ram being the issue


Edited by Crackpot360, 11 May 2014 - 08:06 AM.


#6 Crackpot360

Crackpot360
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:05:39 AM

Posted 11 May 2014 - 08:59 AM

ok so i got how to get the .dmp files
speccy caused another wierd bsod thios time so i guess i cant show you that so ill just give you the details from cpuid ?
the minitoolbox log is in the attached file along with the .dmp files that i updated after the bsod caused by speccy

 

This is the minidump file

http://www.mediafire.com/download/e6lnd3fkdi22at8/Minidump.rar

Attached Files



#7 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:07:09 PM

Posted 11 May 2014 - 11:31 AM

Hi

 

Basically there are three different type of stop codes can be seen through various dumps.

 

-  First few dumps shows bug check A with thread activity showing graphic operations. I assume those are caused by the lack of display driver ( system seems to be running on "Basic Display" driver which is the default for "Win 8". In later dumps AMD display driver seems to be installed which hopefully resolved this BSOD.

 

-  Second kind of BSOD is bug check 24 blaming NTFS.SYS. This might be caused by the lack of proper storage controller driver.

 

-  Third kind of BSOD is bug check 1E which blames NETIOS.SYS. Thread activity indicates AVG is responsible for this.

 

 

Please follow the below steps and let me know the result.

 

:step1: Disable "Driver Verifier".

 

"Verifier" should be used as a last resort. It may cause unnecessary issues sometime - The BSOD you experienced while running "Speccy" is triggered by "Verifier".

 

1. Open an elevated command prompt - http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html

 

2. Enter Verifier /Reset and reboot the machine. Then enter Verifier /query to confirm that no drivers are actively verified.

 

:step2: Remove AVG.

 

First uninstall AVG regularly from "Control Panel" and reboot. Then download and run AVG cleaning tool from the below link to remove the remnants.

 

   http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2014_4116.exe

 

I would suggest "Bitdefender Free" for protection against malwares : http://www.bitdefender.com/solutions/free.html

 

:step3: Update "Chipset" driver.

 

Since your machine is an old model, i am not sure whether the latest driver supports but give it a try.

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=20775&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Chipset+Software+Installation+Utility&lang=eng 

 

 

If the BSOD continues ( hope to not), please upload latest crash dumps along with a "Speccy" snapshot.


Edited by Anshad Edavana, 11 May 2014 - 11:32 AM.


#8 saqipak77

saqipak77

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:39 PM

Posted 11 May 2014 - 11:47 AM

http://speccy.piriform.com/results/IvvcvHlUhMSwGjgBelXyVaZ



#9 Crackpot360

Crackpot360
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:05:39 AM

Posted 11 May 2014 - 12:35 PM

ok so i just finished installing the chipset driver which i think resulted successfully because the window did say it installed successfully but how do you know for sure ...and how can i see if i will get any more bsod's .. should i wait for one or is there some test i can run ?

btw just for courtesy sakes i am uploading the speccy results

http://speccy.piriform.com/results/SqwwlrbtyA5f0YwC4Vgcju1

 

oh yeah and btw since uninstalling avg my system seems 100 times smoother ... whats up with that


Edited by Crackpot360, 11 May 2014 - 12:37 PM.


#10 saqipak77

saqipak77

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:39 PM

Posted 11 May 2014 - 03:31 PM

Please Help out regarding BSOD "clock watchdog timeout" . detail is there in link



#11 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:07:09 PM

Posted 11 May 2014 - 10:05 PM

 

 

should i wait for one or is there some test i can run ?

 

Only time will tell. Just use the system normally and if you encounter a BSOD, upload the latest crash dumps with next reply.

 

@saqipak77

 

Please open a new topic with a detailed description of the issue. We are happy to help you.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users