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possibly java virus?


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48 replies to this topic

#1 BoltsFan760

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Posted 09 May 2014 - 10:03 PM

Every time I start windows IE on 8.1 there is a pop up on the bottom right of the screen that says "update java". I frequently scan w/ malware bytes free(updated), superantispyware free(updated) and eset security suite paid(also updated) I have checked the certificates they seen legit from oracle america, but don't understand why it keeps prompting me to do this. I can not find any log where its says "java update failed" I am also up to date on the windows update to protect IE from what was going around at the end of April.

Any help is as always greatly appreciated



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#2 Broni

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Posted 09 May 2014 - 10:55 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 BoltsFan760

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Posted 09 May 2014 - 11:08 PM

do I need to do this all in a row or one step at a time? I'm a little confused partly b/c I have two kids under 3 running around being 2 kids >3. Thanks for understanding :-)


Edited by BoltsFan760, 09 May 2014 - 11:17 PM.


#4 Broni

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Posted 09 May 2014 - 11:17 PM

It doesn't matter to me.

Take your time :)


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#5 BoltsFan760

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Posted 10 May 2014 - 12:01 AM

a red warning stating security check is not commonly downloaded and may harm your computer pops up when I click the link to DL.... never seen that before



#6 Broni

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Posted 10 May 2014 - 02:22 PM

All tools we use here are safe so ignore that warning.


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#7 BoltsFan760

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Posted 15 May 2014 - 09:54 PM

Sorry I haven't had a chance to do all this yet,entire family has been passing a severe cold back and forth for what feels like 2 weeks.

 

-Not sure this is related, if not please direct me where to go-

Last night my wife told me the DVD player was working slow, my daughter started banging on the keyboard, somehow opened up incognito browsing mode home page, my wife started "x"ing out of all the programs, they wouldn't close fast enough so she just held down the power button until the machine turned off. When She started the comp back up again it went to DELL Start-up Repair, after a few seconds, it says "start up repair couldnt repai your PC

"press advanced options to try other options to repair your PC or SHUT DOWN" to turn off

Log File: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

She then clicked - troubleshoot - Refreshn PC - A few seconds later "There was a problem refreshing your PC. No changes were made.

Then she clicked - troubleshoot - Advanced options - System restore a few seconds later a box pops up saying "No restore points have been created on your computers system drive" to create a restore point open system protection

She then Clicked  - troubleshoot - Advanced options - Command prompt - She typed system restart no surprise nothing worked so she just shut it down again

 

I hhave done all the same since I've been home minus the command prompt, I know for a fact there are restore points on the computer. I unplugged the unit from the wall, Started the machine back up and it immediatley starts the Dell reascue program agian.

My options now are:

System Restore - wont work because it can not find any restore points

System Image recovery - Can not find any image find any images

Startup repair - Doesnt work (see above)

Command Prompt - Havent tried myself b/c I wouldnt know what to enter

UEFI Firmware Settings - Dont know what it means, havent tried it for fear of making it worse

Startup Settings - allows me to restart the computer but boots right back into the DELL rescue program that says "Auto repair couldnt fix your PC"(see above)

 

WHat is wrong, is it a virus, did my daughter or wife possibkly mess something up? How do I read that .txt file, You guys have saved me before I'm hoping we(what little help  am) can do it again

 

Also one other option to completley wipe computer and start over, I have not even clicked this for fear of erasing all my family pics, and documents


Edited by BoltsFan760, 15 May 2014 - 09:55 PM.


#8 Broni

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Posted 15 May 2014 - 10:47 PM

I'll report this topic to appropriate helpers.

1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?

Hold on there....


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#9 BoltsFan760

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Posted 15 May 2014 - 11:20 PM

I am working on windows 8.1 with 64bit. anytime I start the computer it automatically starts that DELL rescue program



#10 Elise

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Posted 16 May 2014 - 05:29 AM

Hi, at the command prompt, can you type notepad and press enter?

In notepad click File > Open and navigate to D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

 

When it opens click File > Save As, make sure you have a flash drive plugged in and save the file to your flash drive. Post its contents in your next reply.


regards, Elise


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#11 BoltsFan760

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Posted 16 May 2014 - 07:03 PM

I can not find the C:windows\system32\Logfiles\Srt\SrtTrail.txt

 

I only find:

 

C:\Windows\Logs\PBR\build.txt   modified (C is my OS)

E:\recovery.txt this file is blank (E says local disk)

X:\Windows\System32\logfiles\Firewall   empty folder

                                               \Scm        empty folder

                                               \WMI\RtBackup    empty folder   (X is boot drive)



#12 Elise

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Posted 17 May 2014 - 05:21 AM

Even though C is your normal OS drive, in the recovery environment this is not the cause, there the recovery partition is C. Please see if you can find drive D and if this contains the file.


regards, Elise


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#13 BoltsFan760

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Posted 17 May 2014 - 08:22 PM

D: is listed as my disk drive. Anytime I click D: it says there is no disk in the drive



#14 Elise

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Posted 18 May 2014 - 02:59 AM

in that case I'd like to have a more in-depth scan here.
  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flashdrive into the infected PC.
    :spacer:
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt
    :spacer:
  • Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

regards, Elise


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#15 BoltsFan760

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Posted 18 May 2014 - 10:33 PM

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 17-05-2014
Ran by SYSTEM on MININT-8ME424T on 18-05-2014 20:27:09
Running from F:\
Platform: WIN_81 (X64) OS Language: English(US)
Boot Mode: Recovery
Attention: Could not load system hive.
Attention: System hive is missing.


The only official download link for FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Registry (Whitelisted) ==================

ATTENTION: Software hive is missing.

==================== Services (Whitelisted) =================


==================== Drivers (Whitelisted) ====================


========================== Drivers MD5 =======================


==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========


==================== One Month Modified Files and Folders =======


==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\wininit.exe IS MISSING <==== ATTENTION!.
C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\rpcss.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.
C:\Windows\system32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION!.
C:\Windows\System32\winsrv.dll IS MISSING <==== ATTENTION!.

==================== Restore Points  =========================


==================== BCD ================================

Firmware Boot Manager
---------------------
identifier              {fwbootmgr}
displayorder            {bootmgr}
                        {a2d66652-18c6-11e3-9400-c81f6611ee17}
                        {a2d66653-18c6-11e3-9400-c81f6611ee17}
                        {17512bab-59e3-11e3-be6d-806e6f6e6963}
timeout                 0

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\Microsoft\Boot\bootmgfw.efi
description             Windows Boot Manager
locale                  en-US
inherit                 {globalsettings}
integrityservices       Enable
default                 {default}
resumeobject            {2d36c102-59e3-11e3-be6d-c81f6611ee17}
displayorder            {default}
toolsdisplayorder       {memdiag}
timeout                 30

Firmware Application (101fffff)
-------------------------------
identifier              {17512bab-59e3-11e3-be6d-806e6f6e6963}
description             P4: TSSTcorp DVD+/-RW SH-216CB

Firmware Application (101fffff)
-------------------------------
identifier              {a2d66652-18c6-11e3-9400-c81f6611ee17}
description             P0: WDC WD10EZEX-75ZF5A0      

Firmware Application (101fffff)
-------------------------------
identifier              {a2d66653-18c6-11e3-9400-c81f6611ee17}
description             Realtek PXE B04 D00

Windows Boot Loader
-------------------
identifier              {2d36c0ff-59e3-11e3-be6d-c81f6611ee17}
device                  ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{2d36c100-59e3-11e3-be6d-c81f6611ee17}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  en-US
inherit                 {bootloadersettings}
displaymessage          Recovery
displaymessageoverride  Recovery
osdevice                ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{2d36c100-59e3-11e3-be6d-c81f6611ee17}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Windows Boot Loader
-------------------
identifier              {default}
device                  partition=Y:
path                    \WINDOWS\system32\winload.efi
description             Windows 8.1
locale                  en-US
inherit                 {bootloadersettings}
recoverysequence        {current}
integrityservices       Enable
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
osdevice                partition=Y:
systemroot              \WINDOWS
resumeobject            {2d36c102-59e3-11e3-be6d-c81f6611ee17}
nx                      OptIn
bootmenupolicy          Standard

Windows Boot Loader
-------------------
identifier              {current}
device                  ramdisk=[E:]\Recovery\WindowsRE\Winre.wim,{2d36c105-59e3-11e3-be6d-c81f6611ee17}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  en-US
inherit                 {bootloadersettings}
displaymessage          Recovery
osdevice                ramdisk=[E:]\Recovery\WindowsRE\Winre.wim,{2d36c105-59e3-11e3-be6d-c81f6611ee17}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Windows Boot Loader
-------------------
identifier              {a2d66659-18c6-11e3-9400-c81f6611ee17}
device                  ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{a2d6665a-18c6-11e3-9400-c81f6611ee17}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  en-us
inherit                 {bootloadersettings}
displaymessage          Recovery
osdevice                ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{a2d6665a-18c6-11e3-9400-c81f6611ee17}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Resume from Hibernate
---------------------
identifier              {2d36c102-59e3-11e3-be6d-c81f6611ee17}
device                  partition=Y:
path                    \WINDOWS\system32\winresume.efi
description             Windows Resume Application
locale                  en-US
inherit                 {resumeloadersettings}
recoverysequence        {current}
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=Y:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Resume from Hibernate
---------------------
identifier              {a2d66657-18c6-11e3-9400-c81f6611ee17}
device                  partition=Y:
path                    \Windows\system32\winresume.efi
description             Windows Resume Application
locale                  en-US
inherit                 {resumeloadersettings}
recoverysequence        {2d36c0ff-59e3-11e3-be6d-c81f6611ee17}
recoveryenabled         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=Y:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Windows Memory Tester
---------------------
identifier              {memdiag}
device                  partition=\Device\HarddiskVolume1
path                    \EFI\Microsoft\Boot\memtest.efi
description             Windows Memory Diagnostic
locale                  en-US
inherit                 {globalsettings}
badmemoryaccess         Yes

EMS Settings
------------
identifier              {emssettings}
bootems                 No

Debugger Settings
-----------------
identifier              {dbgsettings}
debugtype               Serial
debugport               1
baudrate                115200

RAM Defects
-----------
identifier              {badmemory}

Global Settings
---------------
identifier              {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}

Boot Loader Settings
--------------------
identifier              {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}

Hypervisor Settings
-------------------
identifier              {hypervisorsettings}
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Resume Loader Settings
----------------------
identifier              {resumeloadersettings}
inherit                 {globalsettings}

Device options
--------------
identifier              {2d36c100-59e3-11e3-be6d-c81f6611ee17}
description             Windows Recovery
ramdisksdidevice        partition=\Device\HarddiskVolume4
ramdisksdipath          \Recovery\WindowsRE\boot.sdi

Device options
--------------
identifier              {2d36c101-59e3-11e3-be6d-c81f6611ee17}
description             Windows Setup
ramdisksdidevice        partition=Y:
ramdisksdipath          \$WINDOWS.~BT\Sources\SafeOS\boot.sdi

Device options
--------------
identifier              {2d36c105-59e3-11e3-be6d-c81f6611ee17}
description             Windows Recovery
ramdisksdidevice        partition=E:
ramdisksdipath          \Recovery\WindowsRE\boot.sdi

Device options
--------------
identifier              {a2d6665a-18c6-11e3-9400-c81f6611ee17}
description             Windows Recovery
ramdisksdidevice        partition=\Device\HarddiskVolume4
ramdisksdipath          \Recovery\WindowsRE\boot.sdi


==================== Memory info ===========================

Percentage of memory in use: 8%
Total physical RAM: 12159.52 MB
Available physical RAM: 11141.52 MB
Total Pagefile: 12159.52 MB
Available Pagefile: 11167.25 MB
Total Virtual: 131072 MB
Available Virtual: 131071.88 MB

==================== Drives ================================

Drive e: () (Fixed) (Total:0.34 GB) (Free:0.06 GB) NTFS
Drive f: (USB20FD) (Removable) (Total:14.96 GB) (Free:14.96 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.5 GB) (Free:0.49 GB) NTFS
Drive y: (OS) (Fixed) (Total:918.32 GB) (Free:890.38 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 932 GB) (Disk ID: E6B38DAF)

Partition: GPT Partition Type.

========================================================
Disk: 1 (MBR Code: Windows XP) (Size: 15 GB) (Disk ID: C3072E18)
Partition 1: (Not Active) - (Size=15 GB) - (Type=0C)

==================== End Of Log ============================






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