Sorry I haven't had a chance to do all this yet,entire family has been passing a severe cold back and forth for what feels like 2 weeks.
-Not sure this is related, if not please direct me where to go-
Last night my wife told me the DVD player was working slow, my daughter started banging on the keyboard, somehow opened up incognito browsing mode home page, my wife started "x"ing out of all the programs, they wouldn't close fast enough so she just held down the power button until the machine turned off. When She started the comp back up again it went to DELL Start-up Repair, after a few seconds, it says "start up repair couldnt repai your PC
"press advanced options to try other options to repair your PC or SHUT DOWN" to turn off
Log File: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
She then clicked - troubleshoot - Refreshn PC - A few seconds later "There was a problem refreshing your PC. No changes were made.
Then she clicked - troubleshoot - Advanced options - System restore a few seconds later a box pops up saying "No restore points have been created on your computers system drive" to create a restore point open system protection
She then Clicked - troubleshoot - Advanced options - Command prompt - She typed system restart no surprise nothing worked so she just shut it down again
I hhave done all the same since I've been home minus the command prompt, I know for a fact there are restore points on the computer. I unplugged the unit from the wall, Started the machine back up and it immediatley starts the Dell reascue program agian.
My options now are:
System Restore - wont work because it can not find any restore points
System Image recovery - Can not find any image find any images
Startup repair - Doesnt work (see above)
Command Prompt - Havent tried myself b/c I wouldnt know what to enter
UEFI Firmware Settings - Dont know what it means, havent tried it for fear of making it worse
Startup Settings - allows me to restart the computer but boots right back into the DELL rescue program that says "Auto repair couldnt fix your PC"(see above)
WHat is wrong, is it a virus, did my daughter or wife possibkly mess something up? How do I read that .txt file, You guys have saved me before I'm hoping we(what little help am) can do it again
Also one other option to completley wipe computer and start over, I have not even clicked this for fear of erasing all my family pics, and documents
Edited by BoltsFan760, 15 May 2014 - 09:55 PM.