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cryptolocker virus


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#1 Jisupset

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Posted 09 May 2014 - 03:53 PM

not a new topic, but I am just struggling with this now.  I have it, I have paid ransom, and the new screen I had to go to won't accept my transaction ID.  Any suggestions?  I am frantic with this thing, as I am sure most people are.



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#2 flippermipper

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Posted 09 May 2014 - 08:13 PM

If you paid and it won't unlock, how did you pay?  If it was with a credit card maybe you can do a chargeback by contacting your credit card company?



#3 Animal

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Posted 09 May 2014 - 11:14 PM

A repository of all current knowledge regarding Cryptolocker is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoLocker Ransomware Information Guide and FAQ

Reading that Guide will help you understand what CryptoLocker Ransomware does and provide information for how to deal with it and possibly recover your data.

There is also a lengthy ongoing discussion in this topic: Cryptolocker Hijack program. Since this infection is so widespread, rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.

If you only need removal instructions, refer to Malwarebytes Anti-Malware Removal instructions for CryptoLocker.

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