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Windows 7 black screen crashes


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#1 CrypticCynic

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Posted 08 May 2014 - 09:51 PM

So basically my problem is that my computer will crash to a black screen seemingly at random. My monitor goes completely black/blank while still receiving a signal and my computer becomes completely unresponsive even though my hdd indicator light flashes as normal and all fans stay at current speed and I can open and close my cd drive. This has NEVER happened while gaming, I can play Battlefield 4 or any other game literally for hours on end and not have a problem. The crashes only happen while I'm streaming video from Youtube or while the computer is just sitting at the desktop or if I'm reading an article online or something. My point is that it's not gaming related and never happens under any type of load which is odd.

 

I monitor my temps as well and both my processor and gpu never go above 55-60c even at 100 percent load so it's not an overheating issue as far as I can tell. If I'm watching a video before the crash occurs sometimes the audio will continue to play as normal, other times it will loop for about 5 seconds or it will just cut out at the exact moment the screen goes black. I have tried to hook up a different monitor will the same results so my monitor is fine.

 

I have unplugged everything inside my case and taken out every piece of hardware and re-seated it and plugged it all back in again with no changes. I have the latest drivers for GPU installed and as far as I know my other drivers are up to date, not entirely sure how to check though. Like I said in the beginning the crashes seem to happen completely at random. Sometimes I can go days or weeks without issue other times though it happens numerous times a day and the only way to get my pc back is to hard reset it, it will not restart on its own no matter how long I leave it sit.

 

Most of the time when these occur it will leave a dump file in either the Minidump folder or in the Livekernalreports folder but the vast majority of the dump files are located in the Livekernalreports file. When I attempt to bug check the dump file it tells me that it was probably caused by a graphics card tdr timeout and mentions atikmpag.sys. So I figure its either my graphics card driver that is faulty or its the gpu itself.

 

I'm really at a loss for what to do to resolve this issue and I apologize for the lengthy post but I'm trying to be as detailed as possible to get the best solutions. Any advice would be greatly appreciated!!!!

 

My specs:

Windows 7

Radeon R7 260x gpu

AMD FX-6300 processor

Gigabyte 970A-DSP3 AM3+ motherboard

Western Digital 500GB HDD

Patriot Vengeance 8GB RAM

Corsair CX500 PSU 


Edited by hamluis, 11 May 2014 - 10:30 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dicke

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Posted 09 May 2014 - 07:22 PM

Welcome,

If you can get another graphics card for testing try that. From your description of everything my only guess at this point is that a component of the card is trying to fail.

You might also contact the card support site and see if they can provide any insight into the problem. 

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 hamluis

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Posted 10 May 2014 - 08:24 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 CrypticCynic

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Posted 10 May 2014 - 09:08 PM

Good evening hamluis thank you for the reply, I've posted what you've requested below
 
 
 
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Nick (administrator) on 10-05-2014 at 21:03:14
Running from "C:\Users\Nick\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/10/2014 08:24:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/10/2014 08:24:50 PM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED
 
Error: (05/10/2014 08:24:50 PM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: GfxMemServiceInitialize: FAILED
 
Error: (05/10/2014 02:23:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/10/2014 02:23:24 PM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED
 
Error: (05/10/2014 02:23:24 PM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: GfxMemServiceInitialize: FAILED
 
Error: (05/10/2014 04:40:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/10/2014 04:40:32 AM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED
 
Error: (05/10/2014 04:40:32 AM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: GfxMemServiceInitialize: FAILED
 
Error: (05/10/2014 01:30:02 AM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvc[EVENT]: SERVICE_CONTROL_POWEREVENT: RESUME: FAILED.
 
 
System errors:
=============
Error: (05/10/2014 08:25:08 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.
 
Error: (05/10/2014 08:24:50 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.3 service failed to start due to the following error: 
%%2
 
Error: (05/10/2014 02:24:00 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.
 
Error: (05/10/2014 02:23:24 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.3 service failed to start due to the following error: 
%%2
 
Error: (05/10/2014 04:41:29 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.
 
Error: (05/10/2014 04:40:32 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.3 service failed to start due to the following error: 
%%2
 
Error: (05/10/2014 04:40:26 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:39:38 AM on ?5/?10/?2014 was unexpected.
 
Error: (05/10/2014 01:23:12 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.
 
Error: (05/10/2014 00:41:44 AM) (Source: Service Control Manager) (User: )
Description: The PlsvcV2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (05/09/2014 08:40:35 PM) (Source: Service Control Manager) (User: )
Description: The PlsvcV2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (05/10/2014 08:24:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/10/2014 08:24:50 PM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED
 
Error: (05/10/2014 08:24:50 PM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: GfxMemServiceInitialize: FAILED
 
Error: (05/10/2014 02:23:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/10/2014 02:23:24 PM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED
 
Error: (05/10/2014 02:23:24 PM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: GfxMemServiceInitialize: FAILED
 
Error: (05/10/2014 04:40:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/10/2014 04:40:32 AM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: IOCTL_ACPKSD_KSD_TO_USR_SVC_SET_FB_APERTURES: FAILED
 
Error: (05/10/2014 04:40:32 AM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: GfxMemServiceInitialize: FAILED
 
Error: (05/10/2014 01:30:02 AM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvc[EVENT]: SERVICE_CONTROL_POWEREVENT: RESUME: FAILED.
 
 
=========================== Installed Programs ============================
 
@BIOS (Version: 2.30)
ACP Application (Version: 1.00.0000)
Adobe Flash Player 13 Plugin (Version: 13.0.0.206)
AMD Accelerated Video Transcoding (Version: 13.20.100.30909)
AMD Catalyst Control Center (Version: 2013.0909.1637.27977)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Fuel (Version: 2013.0909.1637.27977)
AMD Media Foundation Decoders (Version: 1.0.80909.1655)
AMD Steady Video Plug-In  (Version: 2.07.0000)
AMD Wireless Display v3.0 (Version: 1.0.0.14)
AutoGreen B12.1220.1 (Version: 1.00.0000)
Battlefield 4™ (Version: 1.2.0.0)
Battlefield 4™ Second Assault
Battlefield: Bad Company™ 2 (Version: 1.0.0.0)
Battlelog Web Plugins (Version: 2.3.2)
BioShock Infinite
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0909.1637.27977)
Catalyst Control Center InstallProxy (Version: 2013.0909.1637.27977)
Catalyst Control Center Localization All (Version: 2013.0909.1637.27977)
CCC Help Chinese Standard (Version: 2013.0909.1636.27977)
CCC Help Chinese Traditional (Version: 2013.0909.1636.27977)
CCC Help Czech (Version: 2013.0909.1636.27977)
CCC Help Danish (Version: 2013.0909.1636.27977)
CCC Help Dutch (Version: 2013.0909.1636.27977)
CCC Help English (Version: 2013.0909.1636.27977)
CCC Help Finnish (Version: 2013.0909.1636.27977)
CCC Help French (Version: 2013.0909.1636.27977)
CCC Help German (Version: 2013.0909.1636.27977)
CCC Help Greek (Version: 2013.0909.1636.27977)
CCC Help Hungarian (Version: 2013.0909.1636.27977)
CCC Help Italian (Version: 2013.0909.1636.27977)
CCC Help Japanese (Version: 2013.0909.1636.27977)
CCC Help Korean (Version: 2013.0909.1636.27977)
CCC Help Norwegian (Version: 2013.0909.1636.27977)
CCC Help Polish (Version: 2013.0909.1636.27977)
CCC Help Portuguese (Version: 2013.0909.1636.27977)
CCC Help Russian (Version: 2013.0909.1636.27977)
CCC Help Spanish (Version: 2013.0909.1636.27977)
CCC Help Swedish (Version: 2013.0909.1636.27977)
CCC Help Thai (Version: 2013.0909.1636.27977)
CCC Help Turkish (Version: 2013.0909.1636.27977)
ccc-utility64 (Version: 2013.0909.1637.27977)
CPUID HWMonitor Pro 1.18
D3DX10 (Version: 15.4.2368.0902)
Debugging Tools for Windows (x86) (Version: 6.11.1.402)
Dell Photo AIO Printer 924
Deus Ex: Human Revolution
DivX Setup (Version: 2.6.3.22)
Dolphin (Version: 4.0.1)
Driver Fusion (Version: 2.1)
Easy Tune 6 B13.0323.1 (Version: 1.00.0000)
ESN Sonar (Version: 0.70.4)
EverQuest II (Version: 1.0.3.183)
Frozen Synapse
GigaClicks Crawler (Version: 4.0.0.45)
Google Chrome (Version: 34.0.1847.131)
Google Update Helper (Version: 1.3.24.7)
Halo 2 for Windows Vista
Halo 2 for Windows Vista (Version: 1.0.0.0)
HAWKEN
Itibiti RTC (Version: 0.0.1)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3522.0110)
League of Legends (Version: 3.0.0)
MechWarrior Online (Version: 1.4.3.0)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.95.0)
Microsoft Games for Windows Marketplace (Version: 3.5.67.0)
Microsoft OneDrive (Version: 17.0.4024.1220)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (Version: 11.0.60610.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (Version: 11.0.60610)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (Version: 11.0.60610)
ModifyRegistry version 0.1 (Version: 0.1)
Movie Maker (Version: 16.4.3522.0110)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
ON_OFF Charge B12.1025.1 (Version: 1.00.0001)
Origin (Version: 9.2.1.4399)
Overwolf (Version: 0.50.310)
Path of Exile
Path of Exile (Version: 1.1.3.32881)
Photo Gallery (Version: 16.4.3522.0110)
Platform (Version: 1.40)
Project 64 version 2.1.0.1 (Version: 2.1.0.1)
PunkBuster Services (Version: 0.993)
PureLeads (Version: 2.0.17)
Realtek Ethernet Controller Driver (Version: 7.48.823.2011)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6650)
Realtek High Definition Audio Driver (Version: 6.0.1.6767)
Registry Easy v5.6 (Version: 5.6)
Revo Uninstaller Pro 3.0.8 (Version: 3.0.8)
RIFT (Version: 1.0.0)
Steam
SteelSeries Engine 3.1.5 (Version: 3.1.5)
System Requirements Lab CYRI (Version: 6.0.8.0)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VIA Platform Device Manager (Version: 1.40)
War Thunder Launcher 1.0.1.322
Webroot SecureAnywhere (Version: 8.0.4.70)
WhoCrashed 5.00
Windows Live Communications Platform (Version: 16.4.3522.0110)
Windows Live Essentials (Version: 16.4.3522.0110)
Windows Live Family Safety (Version: 16.4.3522.0110)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3522.0110)
Windows Live Mail (Version: 16.4.3522.0110)
Windows Live Messenger (Version: 16.4.3522.0110)
Windows Live MIME IFilter (Version: 16.4.3522.0110)
Windows Live Photo Common (Version: 16.4.3522.0110)
Windows Live PIMT Platform (Version: 16.4.3522.0110)
Windows Live SOXE (Version: 16.4.3522.0110)
Windows Live SOXE Definitions (Version: 16.4.3522.0110)
Windows Live UX Platform (Version: 16.4.3522.0110)
Windows Live UX Platform Language Pack (Version: 16.4.3522.0110)
Windows Live Writer (Version: 16.4.3522.0110)
Windows Live Writer Resources (Version: 16.4.3522.0110)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 23%
Total physical RAM: 8156.68 MB
Available physical RAM: 6224.28 MB
Total Pagefile: 16311.53 MB
Available Pagefile: 14011.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.67 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:310.35 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CORTANA
 
Administrator            Guest                    Nick                     
 
 
**** End of log ****
 
 
 
 


#5 hamluis

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Posted 11 May 2014 - 10:30 AM

ModifyRegistry version 0.1 (Version: 0.1)

Registry Easy v5.6 (Version: 5.6)

 

I would uninstall each of the above, nevermore to reinstall.  BC does not support the installation/use of "registry cleaners/optimizers".

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

If you are overclocking...system instability should be expected, IMO.

 

Your errors reflected...IMO, they indicate possible Windows or NTFS corruption.  I would run the chkdsk /r command, followed by the sfc /scannow command...and see if there is any improvement.

 

PureLeads seems to be adware, moving topic to Am I Infected.

 

Louis






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