Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

re download of windows vista. Do I need a serial number?


  • Please log in to reply
13 replies to this topic

#1 modzilla90

modzilla90

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:04:51 AM

Posted 08 May 2014 - 05:48 PM

I lost my boot disk for my Asus laptop running on windows vista. I called the Asus hotline and talked to someone about how to get a new one. I was given some information on how to purchase a new boot disk from the website. While purchasing I didn't have to give a serial number and I'm worried I paid 47.50 for nothing. My question is do I need a serial number for the boot disk I ordered to work on my computer?

BC AdBot (Login to Remove)

 


#2 saw101

saw101

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Great Pacific Northwest
  • Local time:07:51 PM

Posted 08 May 2014 - 08:02 PM

Most likely no if purchased for your specific Asus Laptop. $47.50 a bit high but probably well spent. Don't you have your Vista key any longer?


Artificial intelligence is no match for natural stupidity.


#3 modzilla90

modzilla90
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:04:51 AM

Posted 10 May 2014 - 04:21 PM

I don't think I have the key.

#4 saw101

saw101

  • Members
  • 476 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Great Pacific Northwest
  • Local time:07:51 PM

Posted 10 May 2014 - 06:16 PM

If your laptop came with Vista installed there should be a Microsoft Windows Vista sticker on the bottom with the Key. Turn it over & have a look. As I stated earlier, it's not likely that you will need it for a re-install. 


Artificial intelligence is no match for natural stupidity.


#5 cmptrgy

cmptrgy

  • Members
  • 1,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Massachusetts
  • Local time:10:51 PM

Posted 10 May 2014 - 07:22 PM

I'd like to believe that you might not need the "serial number" but I'd find out whether or not you need it before you start the reinstall as we don't know the history of the how or why you need it

--- I suspect the "serial number" you are asking about is the 25 character product key

You said you ordered the boot disc on-line, so it sounds like you can connect onto the internet

--- As mentioned, record the COA numbers on the bottom of the laptop

--- Also run the free www.belarc.com, scroll down to the software licenses area and you will see the 20 character OEM number and the 25 character product key

 

You might not need it but it's worth the 2-3 minutes to ensure you do have the product key just in case you do end up needing it for whatever reason

--- The Belarc report also reports a system serial number if in fact you do need it although I don't see why in your situation

--- At the same time, you should be able to generate your computer "profile" from ASUS for your make/model if you wish but it doesn't include the product key

 

The believe the $47.50 is high but that's probably because of the personal phone call with a live person

--- I know someone who ordered install discs for a somewhat lower price when they contacted their company over the phone about 5 years ago

--- When the discs didn't arrive when he thought they were supposed to arrive, he found out that amount was for the "sales departments services" or whatever it was called and he had to pay a few extra dollars for the discs themselves

--- I hope that isn't the case with you and that the payment included both the "sales departments services" & the install discs themselves 

--- As mentioned, the cost is still money well spent

------ For anyone wondering, the company involved is a one of the best known companies on the market

Please let us know when you find out


Edited by cmptrgy, 10 May 2014 - 07:24 PM.


#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,804 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:51 PM

Posted 11 May 2014 - 02:46 PM

$47.50 is out of line for a OEM copy of Vista.  This representative at ASUS knew from your conversation that you had one of their laptop, so I can't see them selling you a installation disc including a product key.

 

Is this computer operational?

 

What is the model of this ASUS?

 

Most OEM computers come with a recovery partition rather than supplying customers with a installation disc.  This computer may have one.  A system recovery would restore the operating system to the condition it came out of the box.  You would lose all of the programs which were installed by download or from a disc.  You would also lose all of the data which has been placed on it since it was first used.  But if you are looking at doing a fresh installation you were prepared for this anyway.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 cmptrgy

cmptrgy

  • Members
  • 1,716 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Massachusetts
  • Local time:10:51 PM

Posted 11 May 2014 - 03:54 PM

Boy, DC3 hit the nail on the head. I felt the same way when my friend went through a similar experience as mentioned



#8 modzilla90

modzilla90
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:04:51 AM

Posted 13 May 2014 - 10:58 AM

Thanks for the help guys I'll let you know how the install goes. My computer just won't boot to the windows start up screen. I did some research on this forum and I came to the conclusion that I needed to reinstall windows vista. I let you all know how it goes when the disk comes in. Again thanks for the help.

#9 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,804 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:51 PM

Posted 13 May 2014 - 11:08 AM

Please answer my question.  What is the model of this Asus?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 modzilla90

modzilla90
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:04:51 AM

Posted 13 May 2014 - 11:16 AM

N80VB

#11 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,804 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:51 PM

Posted 13 May 2014 - 11:25 AM

Your Asus has a recovery partition.  You will find instructions from Asus for using the recovery partition to restore the operating system to the condition it originally came out of the box.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 modzilla90

modzilla90
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA
  • Local time:04:51 AM

Posted 13 May 2014 - 11:32 AM

A blue screen pops up when I try to use the recovery partition. It says to check for viruses on my computer among other things. It also has some technical information on the bottom. Which forum should I post the technical information to?

#13 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,804 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:51 PM

Posted 13 May 2014 - 12:47 PM

Post the information in this topic, it is pertinent to this topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,804 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:07:51 PM

Posted 13 May 2014 - 12:51 PM

Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.

  • Click the esetonlinebtn.png button.

  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.

    • Double click on the esetsmartinstaller_enu.png icon on your desktop.


  • Check "YES, I accept the Terms of Use."

  • Click the Start button.

  • Accept any security warnings from your browser.

  • Under scan settings, check "Scan Archives" and "Remove found threats"

  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications

    • Scan for potentially unsafe applications

    • Enable Anti-Stealth technology


  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

  • When the scan completes, click List Threats

  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  • Click the Back button.

  • Click the Finish button.

 

Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users