- Operating System
Windows 7 Ultimate
- Antivirus Software
AVG AntiVirus Free Edition 2014
AMD Athlon II X3 455 Processor, 3.30 GHz, 3 Cores
ASUSTek Computer INC. M4A87TD EVO
DDR3, 4 GBytes
Western Digital Blue (WD3200AAKX) 298 GBytes 7,200 RPM SATA
- Video Card
AMD Radeon HD 7800 Series 2048 MBytes
VIA High Definition Audio (and AMD High Definition Audio Device when using HDMI)
I am not really sure how to define this issue. It's not exactly an issue? It doesn't really cause issues. But it certainly isn't right.
A few months back I put together the computer I am currently using (specs listed above). I didn't really realize at first that these small issues were here until about two weeks ago because, like I said, they don't really cause issues. But so far as I can tell, basically somewhere along the way one part of my computer is not reading the other accurately and I can't figure out where that is occurring, much less if it is something I can fix (or should/need to?).
So far (and I hope this is all there is, not more) I have found two issues and I will put them both in this post because I am not sure if they are related but I figure they might be since they are rather similar.
The first one is in regards to my Hard Drive:
It's really pretty simple. The specs you see above, which end with "SATA", are the correct specs for the Hard Drive I am using. However, if you were to look through my System Information and go into Device Manager and look at the properties of the driver etc., my computer states my Hard Drive specs are "ATA". All the other information is the same, correct, but it is registering my Hard Drive as an ATA device and not an SATA.
Interestingly, I haven't had any problems in performance or otherwise in the use of my computer. But I'm not sure why it is reading this way? Because there have been no issues and I am not certain if I should or need to do anything to fix this discrepency, I haven't tried any fixes in regards to this on my own yet.
The second on is in regards to my Disc Drive:
This one is a little more complicated. My Disc Drive specs weren't asked for when I filled out my Profile for the forums, so I will put the information here -
ASUS DRW-24B1ST i SATA
The problem here, at the baseline, is really very much the same. The correct specs for my Disc Drive end with "SATA". However, if you look through the information you can glean from my computer, it states my Disc Drive specs are "ATA".
Unfortunately, with this I have had some issues. If you look at my Computer via Windows Explorer, it shows the Disc Drive as being only a CD-Rom: http://gyazo.com/e5d91b411d75c2eb9f4bfa0deaa9fd26 It's an odd quirk, but, well, alright. I can deal with that since, if I put a DVD into the drive it will still play the DVD just fine. So no harm no foul, right? But then, when I try to burn a DVD, I cannot do so. At least, not through conventional means.
I couldn't get the drive to burn a DVD with any of the programs that should have worked like Windows DVD Maker, or some others I have used that are non-Microsoft sources. In my forrays of troubleshooting and trying to see if anyone else had this issue, it was suggested by someone that using a more powerful program would solve the problem - so I tried Nero and lo and behold, that program was able to burn DVDs for me with no issue - data or movie.
It's not simply the burn process though. It is not registering the formatting (or lack thereof) of the disk either, when I look in the properties of the blank disk once inserted in the drive: http://gyazo.com/595f4b9e656308125dc553944bc93f18 which means it shows neither used or free space on the disk ... so there is no space ... no disk?
And it also will not allow me to "explore" the blank disk (open the folder) so that I can put files into there to queue for burning. Instead I get an error: http://gyazo.com/f853cf00c0952f505dceb1d23e432d6e which, in case you can't read it in the image, says "Make sure that the disc uses a format that Windows recognizes. If the disc is unformatted, you need to format it before using it."
I have tried updating the driver, but Windows tells me the driver I have is the most up to date.
I have tried uninstalling the driver then rebooting so it would reset and automatically install a new driver for it.
I have gone to the Manufacturer website to find their most recent driver they have listed and it seems I am up to date by their standards as well.
I have tried Microsoft's troubleshooting run program for the CD/DVD drives, which amusingly turned up no issues to resolve.
I looked through the Registry but couldn't see anything that stuck out (though I'm not the most experienced with Registrys, I'll admit).
I went through the BIOS because I wondered if there was a BIOS issue going on and switched the Drive from IDE to AHCI, the drive worked both ways but with the same issues and limitations - nothing resolved. (The reason I tried that with the BIOS was that my boyfriend has the same drive, which works as it should and with no issues, and in his BIOS it was set to AHCI so I wondered if that might have been the issue, which clearly it wasn't.)
At this point, I am out of ideas! Some help or brainstorming, please? :D