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9 replies to this topic

#1 bizemom365

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Posted 08 May 2014 - 11:15 AM

Hi everyone. Woke up this morning to a black screen. The message says " no boot device available". I've rebooted and nothing. Please help.

running windows 8.

malewayre bytes

avast

 

This is my home office computer so I need help ASAP. I am using my husbands laptop, but he will need it soon.

 

Thanks so much for all help you can give.



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#2 zingo156

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Posted 08 May 2014 - 11:32 AM

If you can get into the bios by using one of the F1, F2, Delete keys on boot (power the computer down and tap these keys repeatedly after powering on), check if the hard drive is seen there. It should be listed as a sata device. If the hard drive is not seen at a bios level, your drive may have failed.

 

If you post the make and model, I may be able to give you better directions to get into the bios and where to see the drive, also possibly what type of drive etc...


Edited by zingo156, 08 May 2014 - 11:38 AM.

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#3 dc3

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Posted 08 May 2014 - 11:57 AM

Are you getting the options for Press F1 to retry, press F2 to run the setup utility?

 

What is the make and model of this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 bizemom365

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Posted 08 May 2014 - 12:10 PM

Under sata information

SATA0/Port0: ST2000DM001-1CH164

SATA1/PORT 5: TSSTcorp DVD

 

It is Dell XPS



#5 dc3

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Posted 08 May 2014 - 12:31 PM

The ST2000DM001-1CH164 is a Seagate Barracuda, so the hdd is being recognized.

 

Which XPS is this?

 

Try running diagnostics by switching on the desktop computer and tapping F12 at Dell logo to enter One-time boot menu. Select Diagnostic and hit Enter.


Edited by dc3, 08 May 2014 - 12:36 PM.

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#6 bizemom365

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Posted 08 May 2014 - 12:38 PM

it is xps 8500

 

Testing it now.



#7 bizemom365

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Posted 08 May 2014 - 12:57 PM

no problems, running memory test.



#8 bizemom365

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Posted 08 May 2014 - 04:42 PM

diagnostic done. no problems

#9 bizemom365

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Posted 08 May 2014 - 06:28 PM

after the disgnostic it is running correctly.

 

thanks, :bananas: :bananas: :bananas: :bananas:



#10 zingo156

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Posted 09 May 2014 - 08:05 AM

If you receive the error message again "no bootable device detected", restart and go into bios and check again to see if the drive is still there. If the hard drive ever disappears, you may have a bad connection to the drive, bad cable, a bad drive, or possible motherboard problem.

 

I have had many drives that would randomly disappear and then come back: just this week I replaced a hard drive that was disappearing and it would come back randomly and then work fine again. I have also had windows related problems cause this message.

 

I am glad to hear it is running normally again. Best of luck and happy computing.


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