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WINDOWS 7 FREEZES AT RANDOM TIMES


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#1 Alumar

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Posted 07 May 2014 - 04:09 PM

My PC just freezes at random times and I can't do anything, issue started a week ago, no new softwares installed , anti virus enabled and always updated,whether I'm browsing or watching a movie

 

OS Windows 7 ultimate 32 bit

1GB Ram

1GB Video card.



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#2 hamluis

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Posted 07 May 2014 - 06:34 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Alumar

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Posted 07 May 2014 - 08:56 PM

Thanks for the response, will post this once I've done the steps



#4 Alumar

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Posted 08 May 2014 - 04:31 AM

Here's the log:

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by (administrator) on 09-05-2014 at 17:38:38
Running from "C:\Users\\Downloads"
Microsoft Windows 7 Ultimate   (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/09/2014 05:32:25 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:32:25 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:32:25 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:32:25 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:30:22 PM) (Source: RasClient) (User: )
Description: CoId={BF1757B9-EFF9-4BBD-A246-049BCF706E8B}: The user -PC\dialed a connection named smart which has failed. The error code returned on failure is 0.
 
Error: (05/09/2014 05:29:30 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:29:30 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:29:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:29:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
Error: (05/09/2014 05:29:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid.
.
 
 
System errors:
=============
Error: (05/09/2014 05:28:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:52:55 PM on ?5/?8/?2014 was unexpected.
 
Error: (05/08/2014 08:43:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:30:48 PM on ?5/?8/?2014 was unexpected.
 
Error: (05/08/2014 08:28:52 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
 
Component: AMD Northbridge
Error Source: 3
Error Type: 11
Processor ID: 0
 
The details view of this entry contains further information.
 
Error: (05/08/2014 08:28:49 PM) (Source: BugCheck) (User: )
Description: 0x00000124 (0x00000000, 0x85e524dc, 0x00000000, 0x00000000)C:\Windows\Minidump\050814-23072-01.dmp050814-23072-01
 
Error: (05/08/2014 08:28:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:26:57 PM on ?5/?8/?2014 was unexpected.
 
Error: (05/08/2014 08:25:57 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:23:26 PM on ?5/?8/?2014 was unexpected.
 
Error: (05/07/2014 08:54:36 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostic Service Host service failed to start due to the following error: 
%%1069
 
Error: (05/07/2014 08:54:36 PM) (Source: Service Control Manager) (User: )
Description: The WdiServiceHost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: 
%%1352
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (05/07/2014 08:54:36 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection service failed to start due to the following error: 
%%1069
 
Error: (05/07/2014 08:54:36 PM) (Source: Service Control Manager) (User: )
Description: The NisSrv service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: 
%%1352
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.0.29677)
µTorrent (Version: 3.3.2.30488)
Add or Remove Adobe Creative Suite 3 Master Collection (Version: 1.0)
Adobe After Effects CS3 Presets (Version: 8)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe BridgeTalk Plugin CS3 (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0)
Adobe Extension Manager CS3 (Version: 1.8)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.206)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Illustrator CS3 (Version: 13.0)
Adobe InDesign CS3 Icon Handler (Version: 5.0)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe MotionPicture Color Files (Version: 1.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Setup (Version: 1.0)
Adobe SING CS3 (Version: 0.1)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe Video Profiles (Version: 1.0)
Adobe WAS CS3 (Version: 1.0)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP DVA Panels CS3 (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
Advertising Center (Version: 0.0.0.2)
AHV content for Acrobat and Flash (Version: 1)
Any Video Converter Ultimate 4.6.0
Bounty Hounds PH (Version: 1.160.80)
Call of Duty: Black Ops
Camfrog Video Chat 6.5 (Version: 6.5.300)
D3DX10 (Version: 15.4.2368.0902)
Fraps (remove only)
Garena - Heroes of Newerth (Version: 2011)
Garena Plus (Version: 2011)
GeForce Experience NvStream Client Components (Version: 1.6.28)
Globe Broadband (Version: 11.300.05.18.158)
Google Chrome (Version: 34.0.1847.131)
Google Update Helper (Version: 1.3.23.9)
ImagXpress (Version: 7.0.74.0)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 21 (Version: 6.0.210)
Menu Templates - Starter Kit (Version: 9.6.0.0)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3508.0205)
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MyFreeCodec
Nero 9 Essentials
Nero ControlCenter (Version: 9.0.0.1)
Nero Express Help (Version: 9.4.39.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
NeroExpress (Version: 1.0.0.0)
NVIDIA 3D Vision Controller Driver 335.21 (Version: 335.21)
NVIDIA 3D Vision Driver 335.23 (Version: 335.23)
NVIDIA Control Panel 335.23 (Version: 335.23)
NVIDIA GeForce Experience 1.8.2.1 (Version: 1.8.2.1)
NVIDIA Graphics Driver 335.23 (Version: 335.23)
NVIDIA Install Application (Version: 2.1002.147.1067)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA Network Service (Version: 1.0)
NVIDIA PhysX (Version: 9.13.1220)
NVIDIA PhysX System Software 9.13.1220 (Version: 9.13.1220)
NVIDIA ShadowPlay 11.10.13 (Version: 11.10.13)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3523)
NVIDIA Update 11.10.13 (Version: 11.10.13)
NVIDIA Update Core (Version: 11.10.13)
NVIDIA Virtual Audio 1.2.20 (Version: 1.2.20)
Online Sharing Toolbar (Version: 6.9.0.16)
PDF Settings (Version: 1.0)
Photo Gallery (Version: 16.4.3508.0205)
RaidCall (Version: 7.1.0-1.0.4066.93)
RasVpn version 7.0.6 (Version: 7.0.6)
Realtek High Definition Audio Driver (Version: 6.0.1.6004)
Revo Uninstaller Pro 2.5.1 (Version: 2.5.1)
SafeSaver 1.74
Samsung Kies (Version: 2.6.2.14014_7)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.33.0)
SHIELD Streaming (Version: 1.7.321)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.6 (Version: 6.6.106)
SMART BRO (Version: 1.0.0.0)
Sony PC Companion 2.10.165 (Version: 2.10.165)
ss helper 1.74
StarCraft II Beta (Version: 0.2.0.13891)
Torchlight II © Runic Games version 1 (Version: 1)
Unity Web Player (Version: )
Visual C++ 2008 Runtime (x86) (Version: 1.0.1)
VLC media player 2.0.3 (Version: 2.0.3)
WenzVpn12 version v-12.10 (Version: v-12.10)
WenzVpn-15 version 15.0 (Version: 15.0)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
WinRAR 4.00 (32-bit) (Version: 4.00.0)
Xilisoft Video Converter Ultimate (Version: 7.7.2.20130619)
X-Mouse Button Control 2.5 (Version: 2.5)
Yahoo! Messenger
Yahoo! Software Update
YTD Video Downloader 4.0 (Version: 4.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 51%
Total physical RAM: 2047.29 MB
Available physical RAM: 993.42 MB
Total Pagefile: 5117.29 MB
Available Pagefile: 3589.09 MB
Total Virtual: 2047.88 MB
Available Virtual: 1939.39 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.88 GB) (Free:165.34 GB) NTFS
2 Drive d: () (Fixed) (Total:232.88 GB) (Free:26.2 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\*****-PC
 
Administrator            Guest                    
 
 
 
**** End of log ****


#5 Alumar

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Posted 08 May 2014 - 04:37 AM



#6 hamluis

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Posted 08 May 2014 - 09:30 AM

Your CPU is very close to max operating temperature range.  Since I had a system with same CPU...I can tell you that your temps are too high for that CPU and I suggest you remove the heatsink/fan and reapply thermal grease (after removing current residue).

 

You have several error messages in Event Viewer indicating a hardware problem...my guess is that it's your CPU overheating.

 

I would address the above right away...it doesn't take long, it's easily done, and your freezes should go away.

 

More Info .

 

No indication of anything else that I would devote any time to.

 

Louis



#7 Alumar

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Posted 08 May 2014 - 08:22 PM

Thanks Hamluis!






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