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Urgent help needed: Scanning and repairing stuck at 27%


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#1 lisaamm

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Posted 07 May 2014 - 09:35 AM

An AVG tuneup had caused my Advent laptop to freeze at 27% complete. None of the keys work! I have a final uni paper due in tomorrow and need my laptop working today. Can anyone help?

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#2 sauceboss

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Posted 07 May 2014 - 10:57 AM

Try pressing CRTL+SHIFT+ESC or CRTL+ALT+DELETE to bring up task manager and end the avg process. If that does not work do a hard reset by holding down the power button until it shutdowns, then restart



#3 dc3

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Posted 07 May 2014 - 12:24 PM

It seems that if the AVG tuneup stalls it typically will be at 27%.  It is suggested that this is normal and could take up to an hour to continue.  You can read AVG's comments on this.

 

I would suggest not forcing the shut down of this computer as it could create potentially harmful results.


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