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#1 tommydoyle59

tommydoyle59

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Posted 07 May 2014 - 08:48 AM

Hello, I am a new member and I have a problem, I use utorrent as download manager and everyday when I open my pc all the previous days downloads and any other action completed on my pc are gone and anything I downloaded on utorrent is gone and 2 specific things I downloaded and deleted from utorrent keep coming back and they have been deleted and cleared from trashbin, I am running win 7 ultimate 32bit  os, I am in school on line and this is scary stuff any ideas?? thank you



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#2 dc3

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Posted 07 May 2014 - 10:16 AM

Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.

  • Click the esetonlinebtn.png button.

  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.

    • Double click on the esetsmartinstaller_enu.png icon on your desktop.


  • Check "YES, I accept the Terms of Use."

  • Click the Start button.

  • Accept any security warnings from your browser.

  • Under scan settings, check "Scan Archives" and "Remove found threats"

  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications

    • Scan for potentially unsafe applications

    • Enable Anti-Stealth technology


  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

  • When the scan completes, click List Threats

  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  • Click the Back button.

  • Click the Finish button.

 

 
 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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