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Vista: unable to access internet, updates fail, mcafee real time scan off

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#1 Scuba_pup1


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  • Local time:12:36 AM

Posted 07 May 2014 - 05:19 AM

Hi, would like some help please.
PC is connected to WiFi, but IE will not work nor Firefox.
Used safe mode to create new account and iconfig/release /renew to create a gap to the internet and allow mcafee total prot to update...

Cannot turn on real time scanning (due to safe mode??)

Found early on adware:win32/offerboxbrowser and also IE page opening to adserving.com

Do not know how to find removal or threat history as friends PC, do not know what it is I am trying to fix.

Major issue, only have iPad and the one computer to work with. No method of downloading extra tools.

Help please.

Reason created new account and safe mode is that all internet - even the hijacked pages was not working.
Could ping external sites though

Windows Def shows bservice.exe, fst_es_100.exe, n/a.exe (three of them) and we'd.exe as start up items

N/a are: ndstray.exe, googleeulalauncher.exe and appintegrator.exe

Have Activeris icons in the account of the primary user.. Is this the key threat?

Edited by hamluis, 07 May 2014 - 09:12 AM.
Moved from Vista to Am I Infected - Hamluis.

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