So some time yesterday, someone in my family clicked a bad link and accidentally downloaded Cryptlocker. When I found this out, I tried to get rid of it. First I rebooted my computer, starting it up on safe mode with a command prompt. That didn't work.
I then used our McAfee virus scanner, downloaded a second virus scanner (Avira), and scanned the computer. However, the scanners didn't detect Cryptolocker.
I then found manual ways of getting rid of Cryptolocker online, so I tried a few out. The first was telling me where to look; %AppData&; Microsoft; Windows. Nothing. I scanned the AppData folders, and nothing.
I then used this tutorial but I couldn't get past the first few steps because when I went through the Windows Task Manager's "process" section, I didn't find anything with the name "Cryptolocker". I clicked on a random file to delete it (it was called Zkauhxfbmpubhr.exe and was run by Administrator) and at first it got rid of the Cryptolocker pop up, but then it just came right back.
(Also, for some reason, since the virus came in the volume adjustments and the "standby" button are greyed out, and Skype doesn't work properly. I don't know if that's a problem with the virus or just my computer.)
I have no idea what else to do. I can't find Cryptolocker anywhere on my computer, but it's still there, and my files are still affected. I even went to "folder options" and checked the "show hidden files and folders" and unchecked the "hide protected operating systems files" and did a search and a scan, but nothing popped up again.
I've been told that it's easy to get rid of Cryptolocker, but I'm starting to doubt that. It just won't go away. Any help would be appreciated.
Edited by hamluis, 06 May 2014 - 08:03 PM.
Moved from XP to Am I Infected - Hamluis.