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Entry Point not Found - c0000139


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#1 ndonaldson2912

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Posted 06 May 2014 - 02:34 PM

Hi guys

Have a machine running XP. On startup, gets to splash screen and then restarts. Disabled automatic startup on failure and now I'm presented with a BSOD.

Procedure entry point stopped, ?GetAvgbasobjectFactory@detail@@yGHAAPAVIAvgbasobjectFactory3@1@@z could not be located in dynamic kink library avgsysx.dll

Would appreciate any help you can give me with this, thanks

ndonaldson2912

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#2 hamluis

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Posted 06 May 2014 - 02:49 PM

If you can...boot into safe mode and use the AVG tool to remove AVG from the system.

 

If all goes well, you can reinstall it later.

 

Louis



#3 ndonaldson2912

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Posted 06 May 2014 - 06:19 PM

Hi Louis, thanks for the quick response. That worked great. Thank you. Started in safe mode, uninstalled AVG, which is never a straight forward process and done a few scans with malwarebytes. Everything running well, thanks again.

Norman

#4 noknojon

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Posted 06 May 2014 - 07:13 PM

Hello -

I have found several people recently with AVG problems, and many sound similar to yours.

 

The "general" idea was to use the AVG Removal Tool / then run AdwCleaner.

If you are not sure of the AVG removal tool, Post a Security Check from HERE for your version.

 

Download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button. (only once)
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Uncheck any elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review.
NOW - If you're ready to clean it all up.....click the Clean button. (only once)

- When asked click on OK and then OK to agree to the reboot -
• After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
• If you like, you can Copy and Paste the contents of that logfile in your next reply.

• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted (if necessary):
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

 

Only if you are happy, re-open AdwCleaner and hit the Uninstall button to remove all items in Quarantine, plus the program.

 

After all that I asked them to install Microsoft Security Essentials and all was back to normal.

 

Personally (only) : I think there is a "glitch" in the 2014 version of AVG, that may be fixed later this year -



#5 hamluis

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Posted 06 May 2014 - 07:19 PM

Glad you resolved it, happy computing :).

 

Louis



#6 cat1092

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Posted 06 May 2014 - 11:16 PM

 

I think there is a "glitch" in the 2014 version of AVG, that may be fixed later this year -

Yes, that happens in cycles with AVG, in 2012/2013, it was one of the better Free options out there, even for Windows 8 users, back in the Preview days. 2014 brought back the old AVG, hopefully the corporation can get this turned around.

 

It would be great if they'd do away with their clean up utility, it's no better than some of the ones that BC Forums doesn't sanction using, as there is a registry cleaning option involved.

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 





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