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File explorer blocking my apps...


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#1 daveyden

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Posted 06 May 2014 - 12:52 PM

After working on a PuP on my pc with a volunteer on this site I ran a "fix-it" tool,(JRT), and after the run I was unable to open my apps on the start screen, the message "Unable to open this page while you are administrator, please open File Explorer normally and try again", or something similar. I have looked everywhere but can seem to find an option to do this. I have W8 upgraded to W8.1 on my machine. Thanks for any advice...

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#2 daveyden

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Posted 06 May 2014 - 01:18 PM

I want to add: The guy who was helping me,(jeffce), suggested that I post a new topic here, as he is not too sure about W8...so there is no conflict of interest! Also, the message that pops up on the start screen reads; "Mail can't open while File Explorer is running with administrator privileges. Restart File Explorer normally and try again." ("MAIL" being an example.)

#3 dc3

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Posted 06 May 2014 - 01:24 PM

There are times that files can become corrupt while cleaning malware and other nasty things.  The first thing I would suggest would be to run sfc /scannow.

 

 The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key and the X key at the same time.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.  
 

When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.

Edited by dc3, 06 May 2014 - 01:24 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 daveyden

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Posted 06 May 2014 - 01:31 PM

Thank you very much for getting back, I did what maybe I should have done in the first place; re-booted the pc, and all seems good now...if I find it's not then I will refer to your notes, which I shall keep anyway for future reference.

                                                              Kind Regards, daveyden



#5 dc3

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Posted 06 May 2014 - 02:36 PM

Ain't is amazing what a simple restart can do at times? :thumbup2:


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#6 daveyden

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Posted 06 May 2014 - 02:43 PM

Yeah!!...I'll definitely do that before anything else next time, Still...as I said, you're very informative post won't be wasted...there's bound to come a time when that info will be invaluable to me...:)






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