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Tuvaro/www_Searchnow and Other Issue (s)


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#1 mosscomes

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Posted 06 May 2014 - 06:37 AM

First, a Mea Culpa. I'm coming into this not following the stated procedures. If i'm in the wrong forum, let me know. I'm technical enough to get almost all the issues I see fixed except this one and I need help.

 

It's my neighbor's Windows 7SP1 laptop. He's been too aggressive installing freeware, not running his anti-malware products and keeping Java and Flash up to date. The Tuvaro/www_searchnow hijack was installed a couple of weeks ago. This is the first indication my neighbor had he was infected. Except for a short period, (less than a day) I have been unable to remove it. The system was slow on startups and shutdowns.That has improved dramatically after running Malwarebytes. Internet Explorer (now the only browser installed) performance at coming up is now very slow.

 

Two other problems presented itself at the same time:

 

1. The Firefox web browser, after updating to version 29, keeps launching the "Welcome to Firefox" web page (a well-documented bug that sometimes occurs). Attempts to access the add-ons page were redirected.I was unable to edit the Firefox preferences file (permissions issue-not the file itself). Internet Explorer keeps showing the "Set as default browser dialog box" even after being selected. Resetting both browers failed to solve the problem.

 

2. Flash will not update (crashes the browser) and I had a devil of a time getting Java to update (but it is now). Initial attempts to just read the Java install logs were prevented by file permission issues.

 

I've used numerous tools in both regular and safe modes. Malwarebytes (removed over 3,000 PUP's), Spybot, Superanti-spyware, ADW cleaner, TDSKiller, Kaspersky VRT, and RogueKiller. I have logs of pretty much everything I did. I've also done a SFC check and that reports no Windows integrity issue.

 

I also have a full system image backup.

 

The only non-pups I noted were the autokms.exe Trojan, not-a-virus:Adware.Win32.Lyckriks.b, not-a-virus:adware.Win32.agent.ajsd.

 

Because I'm new to this forum and I've not followed the rules, I'm not sure how/where to proceed from here.

 

 

 

 



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#2 boopme

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Posted 06 May 2014 - 10:25 AM

Hello mosscomes, having run all that and it still persists, we should get a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#3 mosscomes

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Posted 06 May 2014 - 11:08 AM

Both posted in other forum.



#4 boopme

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Posted 06 May 2014 - 01:51 PM

Thank You!!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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