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I cant download anyting


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3 replies to this topic

#1 Johanny

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Posted 06 May 2014 - 05:24 AM

Hello

Last week i found out that i could not download any type of file. I thought that maybe the browser(Google Chrome) was not working correctly so i unninstalled it an then ran CCleaner. But it stayed the same so i ran a boot time scan using AVAST it then let me download normally but when i restart my PC it goes back to not letting me download.

 

So can somone help me with this? I dont know what else to do.



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#2 TheShooter93

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Posted 08 May 2014 - 10:36 PM

Hello Johanny,

 

My name is Cody and I'll be helping you clean up your computer. :)

 

What's below is very important information. Please take the time to read it before we get started.

 

I will reply as soon as possible (typically within 24 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, I just ask for notice ahead of time.

 

I am in Orlando, Florida at GMT-5 Hours (Eastern Standard Time). As previously stated, I normally respond within 24 hours, but I am a university student currently working part time. If I do not respond within 48 hours, feel free to send me a private message.

 

Some points for you to keep in mind:

  • Do NOT run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • I cannot see your computer.
  • Periodically update me on the condition of your computer, and provide detail in every post.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.

 

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

 

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

FRST Scan from NORMAL or SAFE mode:

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.

Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also paste that, along with the FRST.txt into your next reply.

 

Also, are you experiencing any other symptoms? Does this behavior happen in other browsers as well? Please try testing Internet Explorer at least and other browsers if you have them.

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

What I'd like to see in your next post:

  • FRST log
  • Other symptoms/other browsers?

Edited by TheShooter93, 09 May 2014 - 09:46 AM.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 TheShooter93

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Posted 11 May 2014 - 10:36 AM

Hello Johanny,

 

This is the third day since my last post. Are you still there?

 

If you need more time, just let me know.

 

If you do not post within 48 hours, this thread will be closed due to inactivity.


CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#4 Elise

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Posted 14 May 2014 - 02:14 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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