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Norton 360 scans and skips over problem?

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#1 lulu023


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  • Local time:06:44 PM

Posted 05 May 2014 - 04:42 PM

Hi everyone,  I'm new and in a panic!


I have two work computers, both running Windows 7 premium home edition.

My HP Pavillion Laptop has been a complete headache, takes 30 seconds to type a sentence, mail won't load, or doubles up on downloading emails, tons of spam email with attachments ( not opened) and lots of friend requests on my locked twitter account? As you can tell from reading this I have no clue what is going on.


Norton 360 tells me all is fine.  It did quarantine rather a lot of Trojans from my email, however during scan in progress I noticed Norton skipping right over the following;






It did not bring any of these to my attention as problems.

After researching I downloaded Malwarebytes Anti-Malware trial. 

It did find 4 items named open candy, but did not reference backdoor or infostealer.


If both Norton and malwarebytes did not flag Backdoor or Infostealer as a problem are they of any danger to me?

Thank you for your help


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#2 Alex&Vanko


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Posted 06 May 2014 - 11:04 AM

Hallo lulu023 and wellcome!

I am Vanko and try to help you!

Would you do the following:

Download Screen317 Security Check HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so

Please download MiniToolBox HERE to your desktop to run it.
Checkmark the following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)


After that:

Please download RKill by Grinler HERE and save it to your desktop.

    Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
    Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
    A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
    If nothing happens or if the tool does not run, please let me know in your next reply.
    A log pops up at the end of the run. This log file is located at C:\rkill.log.
    Please post the log in your next reply.


Thank you!

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