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Posted 05 May 2014 - 12:04 PM
Posted 05 May 2014 - 12:18 PM
1) it crashes when I try to: boot it normally, in safe mode, in safe mode with networking, or after a system start up repair.
2) I've already tried running a sfc /scan I the safe mode with command prompt, it said it found some corrupted files but could not fix them. I also have gotten a "BAD_POOL_HEADER" blue screen error as well. Please any help would be greatly appreciated, and thanks.
This is a little confusing.
First you post that you can't boot normally or in Safe Mode or Safe Mode with Networking.
Second you post that you have run sfc /scannow in Safe Mode with Command Prompt.
If you were able to run the sfc /scannow it will have created a log, please post that.
Edited by dc3, 05 May 2014 - 12:22 PM.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 05 May 2014 - 12:33 PM
Edited by Jabbawookiez, 05 May 2014 - 12:37 PM.
Posted 05 May 2014 - 12:38 PM
Posted 05 May 2014 - 12:40 PM
Posted 05 May 2014 - 01:00 PM
Posted 05 May 2014 - 03:01 PM
Posted 05 May 2014 - 04:12 PM
Go back to step 7b and choose Command Prompt. When it opens type sfc /scannow, then press Enter.
Posted 05 May 2014 - 08:08 PM
Posted 06 May 2014 - 09:52 AM
What is the make and model of this computer?
We need to find out who the manufacturer of the hdd is so I can provide you with a diagnostic tool to see what shape it's in.
Posted 06 May 2014 - 10:32 AM
Okay, so i've actually ran chkdsk a couple times, and it found nothing, so i'm thinking it might be my RAM. I just finished running a memtest, and got around 250,000 errors, so what I think I'll do is figure out which stick it is, chuck it, and run on one stick while I wait for a replacement kit, does that sound good?
Posted 06 May 2014 - 11:00 AM
The RAM would have been my second piece of hardware to be suspect. Glad you went ahead and ran the Memtest86.
To determine which module it is remove one and start the computer, it if works switch out the other module. One of these should fail to start the computer.
Posted 06 May 2014 - 11:03 AM
Posted 06 May 2014 - 11:05 AM
I'm glad the problem has been found and you are on the way to having a working computer again.
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