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Assistance needed with multiple Trojans on Bookkeeper's Computer


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27 replies to this topic

#1 csf97

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Posted 05 May 2014 - 11:01 AM

Hello,

 

My coworker was experiencing numerous problems on her Window 7 Professional 64-Bit computer. 

 

I ran Malwarebytes (in safe mode because it would not run from the program without being in safe mode) and there were 170 Infected Files.  The malware found was listed as:

 

Trojan.Ransom.Gend

Spwyare.Zbot.Ed

Heuristics.Shuriken

Trojan Zbot

Trojan.Inject

Trojan.FakeMS.Ed

Trojan.Agent.Scs

RegSvr32

TrojanAgentRNSGen

 

I let Malwarebytes remove them and subsequent scans with Malwarebytes don't find any malware.

 

This coworker is our company's bookkeeper. 

 

We are now getting numerous errors whenever we open Internet Explorer stating that a required DLL for Quickbooks is not found.

 

This has us concerned because we don't understand why opening IE tries to trigger anything from Quickbooks.

 

This computer has to be secure since it does handle all of our banking and bookeeping. 

 

I would appreciate any help for making sure that all trojans have truly been removed from this PC.  

 

Thanks so much for any advice!


Edited by csf97, 05 May 2014 - 11:39 AM.


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#2 Broni

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Posted 05 May 2014 - 02:32 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 csf97

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Posted 05 May 2014 - 03:10 PM

Hi Broni!

 

Thanks so much for the welcome and the help!

 

Please note that one of the Trojans/malware had disabled Eset Endpoint Antivirus AND would not allow Malwarebytes to run without being in Safe Mode.  That said,

 

Here's the SecurityCheck.Exe Log:

 

 Results of screen317's Security Check version 0.99.82 
 Windows 7 Service Pack 1 x64 (UAC is disabled!) 
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
ESET Endpoint Antivirus 5.0  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Java 7 Update 45 
 Java version out of Date!
 Google Chrome 34.0.1847.116 
 Google Chrome 34.0.1847.131 
 Google Chrome Plugins... 
````````Process Check: objlist.exe by Laurent```````` 
 ESET NOD32 Antivirus egui.exe 
 ESET NOD32 Antivirus ekrn.exe 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 Spybot Teatimer.exe is disabled!
 Malwarebytes' Anti-Malware mbamscheduler.exe  
 CloudBerryLab CloudBerry Online Backup CloudBerry.Backup.Scheduler.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 


Edited by csf97, 05 May 2014 - 03:12 PM.


#4 csf97

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Posted 05 May 2014 - 03:14 PM

FSS Log:

 

Farbar Service Scanner Version: 03-05-2014
Ran by Sharon (administrator) on 05-05-2014 at 15:13:26
Running from "C:\Users\Sharon\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****



#5 csf97

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Posted 05 May 2014 - 03:15 PM

MiniToolBox Log:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Sharon (administrator) on 05-05-2014 at 15:15:06
Running from "C:\Users\Sharon\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

193.168.1.17 ocs.accessea.com
193.168.1.99 spare
193.168.1.42 archive

========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)
DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Local Area Connection" nexthop=193.168.1.1 publish=Yes
add address name="Local Area Connection" address=193.168.1.242 mask=255.255.255.0

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Sharon-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 74-DE-2B-A0-9B-4E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
   Physical Address. . . . . . . . . : 74-DE-2B-A0-9B-4E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : D4-BE-D9-8A-2A-5C
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::78b1:fb6a:2cc1:a620%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 193.168.1.242(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 193.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 248823513
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-70-64-2E-D4-BE-D9-8A-2A-5C
   DNS Servers . . . . . . . . . . . : 193.168.1.5
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{8E19AD0E-F342-42EF-9AD7-9F0800FB1C86}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:105f:b89:3e57:fe0d(Preferred)
   Link-local IPv6 Address . . . . . : fe80::105f:b89:3e57:fe0d%17(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:c1a8:1f2::c1a8:1f2(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 193.168.1.5
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{C1AC0395-F097-4DED-94A0-9FE1C15858A2}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D7B314E0-48EA-4B3A-8544-98C2E6352BE1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  server.easervices.local
Address:  193.168.1.5

Name:    google.com
Addresses:  2607:f8b0:4002:c07::71
   74.125.21.101
   74.125.21.138
   74.125.21.100
   74.125.21.113
   74.125.21.139
   74.125.21.102

Pinging google.com [74.125.21.138] with 32 bytes of data:
Reply from 74.125.21.138: bytes=32 time=22ms TTL=42
Reply from 74.125.21.138: bytes=32 time=21ms TTL=42

Ping statistics for 74.125.21.138:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 22ms, Average = 21ms
Server:  server.easervices.local
Address:  193.168.1.5

Name:    yahoo.com
Addresses:  206.190.36.45
   98.139.183.24
   98.138.253.109

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=65ms TTL=45
Reply from 98.139.183.24: bytes=32 time=63ms TTL=47

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 63ms, Maximum = 65ms, Average = 64ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...74 de 2b a0 9b 4e ......Microsoft Virtual WiFi Miniport Adapter
 13...74 de 2b a0 9b 4e ......DW1501 Wireless-N WLAN Half-Mini Card
 11...d4 be d9 8a 2a 5c ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      193.168.1.1    193.168.1.242    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      193.168.1.0    255.255.255.0         On-link     193.168.1.242    266
    193.168.1.242  255.255.255.255         On-link     193.168.1.242    266
    193.168.1.255  255.255.255.255         On-link     193.168.1.242    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     193.168.1.242    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     193.168.1.242    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0      193.168.1.1  Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 17     58 2001::/32                On-link
 17    306 2001:0:5ef5:79fd:105f:b89:3e57:fe0d/128
                                    On-link
 16   1010 2002::/16                On-link
 16    266 2002:c1a8:1f2::c1a8:1f2/128
                                    On-link
 11    266 fe80::/64                On-link
 17    306 fe80::/64                On-link
 17    306 fe80::105f:b89:3e57:fe0d/128
                                    On-link
 11    266 fe80::78b1:fb6a:2cc1:a620/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 11    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/05/2014 03:15:09 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:14:51 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:14:33 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:14:14 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:13:56 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:13:38 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:13:20 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:13:02 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:12:44 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

Error: (05/05/2014 03:12:25 PM) (Source: OCS2007 PCM Adapter) (User: )
Description: OCS2007 PCM Adapter failed to connect to server ocs.accessea.com (193.168.1.17) on port 5060 due to error 10061.  The server is not listening on the port in question, the service is not running on this machine, the service is not responsive, or network connectivity doesn't exist.

 

Resolution:

Please make sure that your workstation has network connectivity.  If you are using manual configuration, please double-check the configuration.  The network administrator should make sure that the service is running on port 5060 on server ocs.accessea.com (193.168.1.17).

System errors:
=============
Error: (05/05/2014 01:33:49 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053

Error: (05/05/2014 01:33:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (05/05/2014 01:33:21 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (05/05/2014 00:00:23 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (05/05/2014 00:00:23 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (05/04/2014 00:47:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (05/04/2014 03:51:24 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (05/04/2014 03:51:24 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (05/04/2014 03:21:56 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (05/04/2014 03:19:06 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:17:11 AM on ?5/?4/?2014 was unexpected.

Microsoft Office Sessions:
=========================
Error: (05/05/2014 03:15:09 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:14:51 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:14:33 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:14:14 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:13:56 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:13:38 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:13:20 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:13:02 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:12:44 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

Error: (05/05/2014 03:12:25 PM) (Source: OCS2007 PCM Adapter)(User: )
Description: OCS2007 PCM Adapterocs.accessea.com193.168.1.17506010061

=========================== Installed Programs ============================

Adobe Acrobat X Standard - English, Français, Deutsch (Version: 10.1.6)
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.206)
Adobe Reader X MUI (Version: 10.0.0)
Alpha Five V10 Runtime
Alpha Five V11 Runtime
BB&T Onsite Deposit (Version: 2.1.3.2)
BeFrugal.com Toolbar (Version: 2013.3.7.1)
Bible Verser Toolbar (Version: 6.8.5.1)
Bing Bar (Version: 6.0.2282.0)
Bing Bar Platform (Version: 6.0.2282.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blio (Version: 2.3.7140)
Carbonite (Version: 5.1.1 build 1022 (Feb-03-2012))
Cisco WebEx Meetings
CloudBerry Online Backup 3.5.2 (Version: 3.5.2)
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.6505.38692)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell DataSafe Local Backup - Support Software (Version: 9.4.61)
Dell DataSafe Local Backup (Version: 9.4.61)
Dell DataSafe Online (Version: 2.1.19634)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
DHTML Editing Component (Version: 6.02.0001)
DirectX 9 Runtime (Version: 1.00.0000)
DW WLAN Card (Version: 5.60.48.35)
eBay (Version: 1.4.0)
ESET Endpoint Antivirus (Version: 5.0.2126.0)
Google Chrome (Version: 34.0.1847.131)
Google Earth (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.23.9)
High-Definition Video Playback (Version: 7.3.10000.0.0)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
join.me (Version: 1.3.1.431)
Junk Mail filter update (Version: 15.4.3502.0922)
LogMeIn (Version: 4.1.3268)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Office 2010 Primary Interop Assemblies (Version: 14.0.4763.1024)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Search Enhancement Pack (Version: 3.0.131.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40308)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Multimedia Card Reader (Version: 1.7.915.93)
My Dell (Version: 3.5.6426.22)
Nero 10 Movie ThemePack Basic (Version: 10.2.10200.0.0)
Nero Control Center 10 (Version: 10.6.12500.0.5)
Nero ControlCenter 10 Help (CHM) (Version: 10.2.10800)
Nero Core Components 10 (Version: 2.0.20000.9.12)
Nero Update (Version: 11.0.11500.28.0)
NVIDIA Display Control Panel (Version: 6.14.12.6716)
PhotoShowExpress (Version: 2.0.063)
PlayReady PC Runtime x86 (Version: 1.3.0)
QuickBooks (Version: 21.0.4012.904)
QuickBooks (Version: 23.0.4012.2305)
QuickBooks Company File Diagnostic Tool (Version: 2.4)
QuickBooks Enterprise Solutions: Accountant Edition 11.0 (Version: 21.0.4012.904)
QuickBooks Pro 2013 (Version: 23.0.4005.2305)
QuickBooks Remote Access
Ranger for TS Series v2.5.28 (Version: 2.5.28)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
ShoreTel Communicator (Version: 17.60.9211.0)
Skype™ 6.11 (Version: 6.11.102)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Spybot - Search & Destroy (Version: 2.3.39)
SQL Server System CLR Types (Version: 10.0.1600.22)
Stamps.com Web Postage Plug-in
Stamps.com Web Postage Plug-in (Version: 1.1.0.41)
SyncUP (Version: 10.2.15400)
TellerScan 32-bit and 64-bit Combined Driver v4.0 (Version: 4.00.0000)
TellerScanDriver 64-Bit (Version: 12.0.0.0)
THX TruStudio PC (Version: 1.0)
TurboTax 2011
TurboTax 2011 waliper (Version: 011.000.1508)
TurboTax 2011 wgaiper (Version: 011.000.1699)
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2011 wsciper (Version: 011.000.1524)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 waliper (Version: 012.000.1471)
TurboTax 2012 wgaiper (Version: 012.000.1496)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2309)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0474)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0186)
TurboTax 2012 wrapper (Version: 012.000.0127)
TurboTax 2012 wsciper (Version: 012.000.1545)
TurboTax 2013 (Version: 2013.0)
TurboTax 2013 waliper (Version: 013.000.1343)
TurboTax 2013 WinPerFedFormset (Version: 013.000.1953)
TurboTax 2013 WinPerReleaseEngine (Version: 013.000.0492)
TurboTax 2013 WinPerTaxSupport (Version: 013.000.0168)
TurboTax 2013 wohiper (Version: 013.000.1323)
TurboTax 2013 wrapper (Version: 013.000.0135)
TurboTax 2013 wsciper (Version: 013.000.1136)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2553444) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime (Version: 9.0.30729)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (Version: 1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Messenger
Zinio Reader 4 (Version: 4.2.4164)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 8174.45 MB
Available physical RAM: 5048.73 MB
Total Pagefile: 16347.07 MB
Available Pagefile: 12533.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.21 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.99 GB) (Free:373.75 GB) NTFS
6 Drive i: (SEA_DISC) (Fixed) (Total:149.01 GB) (Free:49.8 GB) FAT32
8 Drive p: () (Network) (Total:928.96 GB) (Free:502.7 GB) NTFS

========================= Users: ========================================

User accounts for \\SHARON-PC

Administrator            Guest                    Sharon                  

**** End of log ****



#6 csf97

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Posted 05 May 2014 - 03:27 PM

Malwarebytes Log:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/5/2014
Scan Time: 3:24:57 PM
Logfile: MalwareBytesScan05052014.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.05.10
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Sharon

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 271421
Time Elapsed: 6 min, 25 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#7 csf97

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Posted 05 May 2014 - 03:40 PM

MBAR - Scan said No Malware Found.  Did not see any logs in MBAR folder.



#8 csf97

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Posted 05 May 2014 - 03:42 PM

Rkill Log:

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 05/05/2014 03:41:23 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Users\Sharon\Desktop\SecurityCheck.exe (PID: 11180) [UP-HEUR]
 * C:\Users\Sharon\Desktop\FSS.exe (PID: 6784) [UP-HEUR]

2 proccesses terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  193.168.1.17 ocs.accessea.com
  193.168.1.99 spare
  193.168.1.42 archive

Program finished at: 05/05/2014 03:41:39 PM
Execution time: 0 hours(s), 0 minute(s), and 16 seconds(s)



#9 csf97

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Posted 05 May 2014 - 03:43 PM

Look forward to receiving your analysis.  Hopefully Malwarebytes did a good job of removing it all the first time - just have to be absolutely 100% sure :)



#10 Broni

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Posted 05 May 2014 - 03:59 PM

Did you put any of these settings in your "hosts" file?

 

Checking HOSTS File:

 * HOSTS file entries found:

  193.168.1.17 ocs.accessea.com
  193.168.1.99 spare
  193.168.1.42 archive


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 csf97

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Posted 05 May 2014 - 07:47 PM

Spare and archive are servers on the network. Accessea.com is an old website of ours, but will have to check with a couple of our people to find out if they added the Ocs.accessea.com to the hosts file.

#12 Broni

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Posted 05 May 2014 - 08:25 PM

OK.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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#13 csf97

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Posted 05 May 2014 - 09:01 PM

I will be back in the office tomorrow morning around 930 CST. I will do these steps and post the results as soon as I have them. Thank you so much!

#14 Broni

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Posted 05 May 2014 - 09:21 PM

p22003888.gif


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#15 csf97

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Posted 06 May 2014 - 10:03 AM

Good morning, Broni!

 

Here's the AdwCleaner log:

 

# AdwCleaner v3.207 - Report created 06/05/2014 at 09:56:38
# Updated 05/05/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Sharon - SHARON-PC
# Running from : C:\Users\Sharon\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\Bible_Verser
Folder Deleted : C:\Users\Sharon\AppData\Local\Conduit
Folder Deleted : C:\Users\Sharon\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Sharon\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Sharon\AppData\LocalLow\Bible_Verser

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3138103
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{065C1A21-97F8-45FB-A9F0-861B60FACEC8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3204358F-5904-46A6-841F-D6B5BE3EF4E3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3AE67737-0E3E-44AA-AA5E-46A68BF017FF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3EE5B726-044A-48D2-AA7B-049BD9A0F62A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{60FBBE03-57FF-49D8-B38E-053D3F489825}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6A5182F1-C0B8-42B8-96CC-7F329CD46913}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C153418-8E4D-4FAF-AF27-5201E38463A7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A26A2F05-AC4D-4A1E-9531-9125F7309B78}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5D6240-7DF0-435D-9B9B-F8586A99DE86}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F343045E-E20A-46E1-82D8-9962C43EFC9E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FBB360DC-CB6C-4D6A-808A-2C773151BFFF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FFD7DDAC-EC28-42A5-8D39-917B9078604B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{57E11D25-85F5-47E0-B044-CD2580FBAC32}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1C0A99CC-D737-4CFC-B312-5D652D480237}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{57E11D25-85F5-47E0-B044-CD2580FBAC32}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{57E11D25-85F5-47E0-B044-CD2580FBAC32}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{57E11D25-85F5-47E0-B044-CD2580FBAC32}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1C0A99CC-D737-4CFC-B312-5D652D480237}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1DA13894-D2B9-48BE-8255-9F466907CBF3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{4EE2BBFE-AB68-4D23-A9B9-1D15145CCB6A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{49606DC7-976D-4030-A74E-9FB5C842FA68}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{57E11D25-85F5-47E0-B044-CD2580FBAC32}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{57E11D25-85F5-47E0-B044-CD2580FBAC32}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{57E11D25-85F5-47E0-B044-CD2580FBAC32}]
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\AppDataLow\Software\Bible_Verser
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Bible_Verser
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Bible_Verser Toolbar

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16866

-\\ Mozilla Firefox v

-\\ Google Chrome v34.0.1847.131

[ File : C:\Users\Sharon\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R0].txt - [4185 octets] - [06/05/2014 09:52:17]
AdwCleaner[S0].txt - [4192 octets] - [06/05/2014 09:56:38]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4252 octets] ##########






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