A couple of days ago I was looking for custom Skyrim stuff on Nexus Mods, and I found some tips to speed up/boost computer performance (Cleanmem and one other I don't remember the name of, sorry). I installed them, then I changed my computer's settings in Advanced System Settings>Advanced>Performance>Settings (I set it to "adjust for best performnace"). Shortly thereafter, my laptop blue screened (she does this often; something is wrong with her RAM. I most often get the KERNEL_INPAGEDATA message.) then booted back up to tell me that she was installing updates. She shut herself down, booted again to say "configuring updates", then let me log on.
She claims that my copy of Windows is not genuine (she doesn't say this usually. It is not wholly inaccurate, but it is... well, a very long and [believe it or not] personal story). I cannot run Malwarebytes (even after naming it Zzmbam.COM, and yes, I changed the extension to .COM) or any other antimalware programming from Microsoft (the processes show up in the task manager, but they never get past the few hundred kb stage, where they're being "summoned" as I call it). I cannot access my E: partition at all (any explorer window I open to try to access it, even through shortcuts on the dekstop, it freezes and refuses to respond). When I try to run chkdsk on that partition from an elevated command prompt window and hit enter, it moves the cursor down a line and just sits there, unresponsive outside of the blinking cursor. I cannot empty, access, or delete (with rd /s c:\$Recycle.Bin) my recycle bin. CCleaner gets stuck emptying the recycle bin or dumping various logs.
I can run Rkill (it runs successfully and creates a log, but doesn't fix the issue) HitmanPro (gets stuck anywhere between 0% and 3%, in the System32>drivers directory, no log that I know of is created), TDSSKiller (gets stuck at 0 objects, no threats found after hours of running, I can read the report while it runs, but it doesn't change), and Active@ Partition Recovery For Windows [Demo Version] (hangs on "Initializing: Looking for devices..." indefinitely.).
Day before yesterday, I shut her down and tried to boot her into safe mode with command prompt, but she got stuck while loading files after "BootDefragDriver.sys" indefinitely until we lost power. When the power came back, I tried (with the same results) booting into safe mode with networking, then plain safe mode, over and over. She would not boot. Even trying "Repair my computer" or "boot to disc" didn't get me any further than a black screen with a moveable cursor.
I finally got her to boot by enabling boot logging, then I had to log into my partner's account (also an admin) to even get into the system recovery options; I'm not sure what to do from here, outside of back up all the other files (I really need to get into E:!!) and format the hard drive, then re-install Windows. But I don't want to have to do all that.
Anyone have any ideas?
Gateway M-Series laptop running Windows 7 Ultimate 32-bit
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Edited by hamluis, 05 May 2014 - 09:40 AM.
Moved from Win 7 to Am I Infected - Hamluis.