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Posted 04 May 2014 - 10:25 PM

My first post here at this site. Sorry if I make mistakes with any of your rules.


I have this nasty little problem that I can't seem to get rid of. I am told it isn't a virus but rather just a program that steals information and finds it's way deep into my labtop. I am not really experienced with getting rid of such things but I have tried a few things to no avail. All it is really doing is making videos run slow and studdering, and making everything else slower. I have an older labtop so it is already slow enough. 


I run the free version of avast, and the free version of malwarebytes. When I run an avast scan nothing shows up, and when I run the malwarebytes one line comes up (PUP.Optional.Conduit.A). I hit the quantine button and seems to go away, but as soon as I run another scan it is right back on there. 


I uninstalled Chrome, and reinstalled it and ran another scan and it wasn't there. But as soon as I watched a video on youtube it was back. I tried googling PUP.Optional.Conduit.A and there was a 4 step removal guide that I tried. First step was to use start menu to open "remove programs" find it and remove anything with Conduit in the program. I tried that and found none. I searched all programs and still couldn't find it. But I know it is there, because every time I run a malwarebytes scan it shows up. 


I went ahead and did the other 3 steps of the 4 step plan which included adding AdwCleaner and running a scan, Then add Malwarebytes which I already had, and lastly running a program called hitmanpro and running a scan. I did them all and nothing helped. 


Now what do I do??

Edited by Queen-Evie, 04 May 2014 - 11:03 PM.
moved from XP

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#2 kyea67


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Posted 04 May 2014 - 11:57 PM

Conduit probably installed a start-up item.  It may also be listed in Programs and features as a program that's installed. I would check your start-up items and programs and features list to see, but first need to know what version of Windows your running.


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Posted 05 May 2014 - 01:01 AM

Windows XP


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Posted 05 May 2014 - 02:01 PM

Hello, is anyone out there??

#5 kyea67


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Posted 05 May 2014 - 09:55 PM

Two Things 

1. click start/run then type "msconfig" (no quotes) then hit ok,  you will come to the system configuration window.  There are tabs at the top of said window, i want you to click on startup then in the middle of the windows you will see all programs that are starting when windows boots up.  Simply look for the item that says something about conduit and un-check that item (there may not be anything related to conduit but make sure).  If theres more than one item that has conduit in its description un-check them as well, then hit apply then ok windows will come up with a prompt that asks you to restart or to exit without restart i want to to click the item exit without restart.


2. click start then control panel, look for add/remove programs when the screen finishes population i want you to look here for anything conduit highlight the item(s) and hit uninstall when your finished restart the computer and re-run your malware scanner.  Also  install malwarebytes anti-malware and run a scan remove anything it says is a problem restart enjoy.


Sorry for the delay was at work all day.

Edited by kyea67, 05 May 2014 - 09:58 PM.

#6 boopme


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Posted 06 May 2014 - 10:32 AM

Next run these....
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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